Customer Support Human Resource

*********@*****.*** 086*******

https://ie.linkedin.com/in/jennifer-cellier-auffret-453b9057

PERSONAL STATEMENT

I am an articulate, positive person who greatly enjoys working under pressure. Over the years I have developed an excellent problem-solving ability, as well as communication and writing skills. After helping with recruiting for Squarespace for the last year, I got my CIPD certification to work in HR Management, and more particularly talent acquisition. I realized that the key in making a company successful is not only hiring the best person for a job, it's mostly about finding a good fit for the culture of your company.

CONTRIBUTIONS TO MANAGEMENT

Establishing core requirements needed for applicants

Writing assessment test used in the hiring process

Improving questions and structure of interviews

Assisting in notes taking and safe-keeping during and after interviews

Participation to career fairs at Squarespace and EA

Assessed 306 people in the last 6 months

Interviewed 59 people in the last six months

Hired 43 people in the last six months

WORK EXPERIENCE

Customer Care Advisor (Aug 2014/Present)

Squarespace (Dublin)

Screening and assessment for new candidates

Participating in interviews for new hires

Shadowing and coaching for new hires

Assisting customers for website setup, domain mapping, search engine optimization

Testing and researching any unusual behavior of the Squarespace platform

French Independent Localization Specialist (Dec 2013/Aug 2014)

Translating high quality and culturally relevant content from English to French

Editing and proofreading content

French Localization Editor - English & French Content Author (2011/2013)

BioWare Ireland, EA Games (Galway, Ireland)

Translating internal and external content from English to French

Coordinating localization with partners

Producing internal and external facing content

Liaison between Customer Support and Studios

French Customer Support Game Master (2008/2011)

Blizzard Entertainment Europe (Cork, Ireland)

Channel Specialist: Assign advisors to specific queues

Tier 4 agent: Managing escalated cases

EDUCATION

2016: CIPD accreditation in Human Resource Management

2007/2008: Culture and Communication (France)

2005/2007: Modern French Literature and English Literature (France)

2005: Baccalaureate in Literature.

LANGUAGES

French: Native

English: Fluent

SOFTWARES

MS Office: Word, Excel, PowerPoint

CMS Tools: Moxie, Salesforce, Confluence, Zendesk, Desk

Misc: Jira, Confluence, Perforce, HTML (basics)

Operating system: Windows (personal + professional usage), Mac (professional usage)

Contact this candidate