Customer Service Manager

Jacqueline Milbrad

***** ****** **

Boynton Beach, Fla 33437

561-***-****-Cell

********@*****.***

Objective

To obtain a position that will allow me to utilize my present skills and afford me the opportunity for professional growth.

Experience

Oritani Bank, Hackensack, NJ 2001-2014

Asst Branch Manager

Supervise staff: Teller, CSR, and Platform personal

Conduct monthly audits

Account opening: Checking, Savings, CD, IRA, Business Accounts, Rent Securities

Perform basic accounting functions, wire transfers, Operations.

And much more.

Staple National Advantage, Hackensack, NJ 1999-2000

Stamp Dept. Clerk

Processed orders for custom stamps

Performed billing and credit functions

Developed special order quotes

Printed purchase orders

BT Office Products, North Bergen, NJ 1997-1999

Customer Service Representative

Processed supply orders

Performed billing functions for custom stamp orders

Assisted customers in locating products, shipments and returns

Researched back-ordered items

HSBC, New Rochelle, NY 1987-1997

Assistant Branch Manager

Supervised staff: Tellers, CSR and Platform personal

Conducted monthly audits

Processed loan applications: personal, auto, home improvement and home equity.

Processed return items, wire transfers, collections, etc

Account opening: Checking, Savings, CDs, IRAs and Safe Deposit boxes.

Performed basic accounting functions, including general ledger items.

Turner & Harrison Heating & A/C, N. White Plains, NY 1986-1987

Customer Service Reprehensive

Booked service calls

Performed administrative functions

Assisted in maintain inventory and bookkeeping functions.

Bank of New York, N. White Plains, NY 1982-1986

Head Teller

Promoted from teller status during the course of employment

Cashed and certified checks

Performed maintenance and audit functions for Atm Machine

Ordered currency shipments

Processed customer transactions, redeemed bonds, and travelers checks.

Education

Woodlands High School, Greenburg, NY 1978-1982

Bank Courses: Supervision, Money and Banking

Computer Skills Windows, Word, Works, Internet Explorer, Sun Systems, AS400

FSI Spectrum, Bankway

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