Customer Service Microsoft Office

OBJECTIVE: to obtain a position in which I can strengthen my skills and experience to supplement my university studies.

SKILLS

responsible, reliable, flexible, and able work both independently and collaboratively

leadership, organization, verbal/written communication, and problem-solving skills

able to effectively create, assess, and edit documents though Microsoft Office, as well as perform data entry (Excel)

friendly, approachable, and eager to engage in activities.

EDUCATION

Present: Wilfrid Laurier University – BA in Community Health, expected graduation 2019

2011-2015: North Toronto Collegiate Institute – High School Diploma

August 2013: Camp Towhee/Academy C60 – Leader in Training credit course

PAID WORK EXPERIENCE

July-August 2016: Tour Guide – City Sightseeing Toronto

• conducted friendly and comprehensive city tours on sightseeing buses; answered tourists' questions and provided directions

• ensured that all passengers were able to enter, ride, and exit the bus safely

• worked occasional bus/attraction ticket sales shifts (cash and card transactions)

December 2014 – Present: Babysitter, Tamara Cosby Ortas

• provided occasional babysitting for a neighbour’s school-aged son while she was at work

• engaged in play and other activities, as appropriate

May-June 2016: Census Enumerator – Statistics Canada

• verified occupancy status of households for census enumeration purposes

• explained to individuals who did not complete the 2016 census, its purpose and importance

• ensured assignments were completed as accurately and efficiently as possible

July – August 2014: Summer Staff – Centreville Amusement Park

• staffed gift shop – opened, closed, provided customer service, and operated cash register

• staffed wagon rentals – cleaned wagons, collected money and credit card deposits for rentals

• itinerant retail sales – sold balloons to park guests

• performed maintenance tasks such as cleaning washrooms and picking up litter

March 2011 – December 2012: Home and Pet Care, Lisa Nicholson and Jeff Doyle

• provided regular pet-sitting services for neighbours who were frequently out of town

• monitored house and completed tasks to ensure the house was safe and secure

• accurately followed instructions and adapted to changing needs or circumstances

VOLUNTEER EXPERIENCE

January 2016 – Present: Note-taker, Accessible Learning, Wilfrid Laurier University

• took notes in class to send to students registered with Accessible Learning Office

• ensured notes were comprehensive, well-organized and easy to understand

• Ensured notes were consistently available and of good quality by attending every class

October 2015 – Present: Copy Editor, Wilfrid Laurier University Student Publications

• proofread news stories before their publication in the student newspaper

• attended staff meetings and provided suggestions for improvement of each issue

• completed tasks assigned by editor-in-chief and other Student Publications staff

November 2015: Residence Tours, Wilfrid Laurier University

• provided tours of residence buildings during campus tours for prospective students

• answered questions asked by prospective students and their families

• led tours independently and while paired with another student

June 2009: Dalemount Child Care Centre

• supervised young children under the direction of childcare staff

• ensured that space was clean and safe for children, put toys and equipment away

• worked collaboratively with childcare staff, followed instructions, completed assigned tasks

2008 – 2012: General Volunteer – North York Women's Centre

• helped with charity events, including set-up/clean-up, registration, and other assigned tasks

• provided general office support, including working on mailings and shredding documents

CERTIFICATIONS

June 12th, 2016: Standard First Aid with level “C” CPR and AED

February 2009: Babysitting Training Certificate

REFERENCES

Tamara Cosby Ortas, neighbour and babysitting client

phone: 647-***-****, email: ***********@*****.**

Nancy Kuipers, Supervisor, Dalemount Child Care Centre

phone: 416-***-****, email: ******************@*****.***

Lisa Nicholson, former neighbour and home/pet care client

phone: 289-***-****, email: ****.**********@*****.***

Donald Feldman, family friend

phone: 416-***-****, email: dfeldman64@hotmail.

Contact this candidate