Customer Service Representative

Kyle A. Paull

**** ******’s Cove Youngstown, Ohio 44512

330-***-**** **********@*****.***

EDUCATION

KENT STATE UNIVERSITY, Kent, Ohio

Post-Bachelor’s Certificate, Paralegal Studies 2013

Dean’s List

YOUNGSTOWN STATE UNIVERSITY, Youngstown, Ohio

Bachelor of Arts, Political Science 2010

EXPERIENCE

GIANT EAGLE, Youngstown, Ohio

Customer Service Representative/Food Clerk July 2014 - Present

Help customers address their questions and concerns by explaining by answering inquiries on products. Also create and prepare orders to meet customer requirements.

Prepare food products in accordance with state health code and company guidelines.

Responsible for stocking and rotating inventory.

CHARLY’S FAMILY RESTAURANT, Youngstown, Ohio June 2010 - Present

Food Preparation Staff/Dishwasher

Ensure that food preparation and handling meets all state health code and company guidelines.

Responsible for organizing delivery and takeout orders to ensure they are fulfilled in a timely manner.

Maintain clean and safe environment for employees and customers.

Receive, stock, rotate, and properly maintain restaurant inventory.

PFAU, PFAU & MARANDO, Canfield, Ohio January - May 2013

Intern

Performed legal research and drafted memoranda on findings.

Drafted interoffice memoranda on legal issues.

Drafted various documents for estates, personal injury, and real estate cases.

Filed and organized discovery requests and responses.

Researched and prepared land titles.

Responsible for interviewing clients shortly after they retained the firm to gather relevant facts and build files.

SKILLS AND CERTIFICATIONS

Proficient in Microsoft Office Suite, Westlaw Next, and Westlaw for Paralegals

Ohio Notary Public

COMMUNITY INVOLVEMENT

Eucharistic Minister, St. Charles Church 2006 to present

Race Volunteer, Youngstown Roadrunners Club 2014 to present

oVolunteer Award winner 2015

Ancient Order of Hibernians 2007 to

Boy Scouts of America, Eagle Scout

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