Technical Support Microsoft Office
Resume:
lllya Talafiero Shuler
Sumter, SC 29154
***********@*****.***
EDUCATION
Bachelor in Science, Integrated Information Technology, expected to August 2016
University of South Carolina, Columbia, SC
Coursework: Java Programming, Unix/Linux, Advance Networking, Intro to Computer Security, Oracle/SQL
TECHNICAL SKILLS
Languages: Java, Visual Basic, Linux
Applications: Microsoft Office Applications including Word, PowerPoint, Excel. CATIA, Esri, Web-Design, HTML, TCP/IP Concepts, Greenway Medical EMR System
Operating Systems: Windows XP, 7, 8, 8.1, Server 2008,
WORK EXPERIENCE
Ebryit Inc.,Columbia, South Carolina June 2016– Present
IT Technician
Perform break/fix on Dell laptops and desktops.
Fix hard drives, re-image computers, swap out system boards, LCD screen replacement, replace out
keyboards, mouse and parts as needed
Account management control for all work tickets.
Order all parts needed through dell ordering system.
Inventory control on all assets for repairs.
Assist in all assets of account.
Installs laptops/desktop
TM Floyd & Company
Network Operations August 2015 – March 2016
Install and troubleshoot monitoring tools by using tools like
Dynatrace-Gomez, Patrol-Xmatters, and Control-M to monitor applications
Support areas for applications and application owners
Provide support for users and system problems
Colonial Family Practice, Sumter, South Carolina May 2013 – March 2015
IT Intern
Used Picture Archive System in transferring images of patients heart to medical Vendor
Managed user, printer, e-mail configurations and LAN configuration controls
Provided technical support and software troubleshooting to staff users
Punched down cables in server room and connected to phone lines and the Internet
Installed and update system application software
Used image software to Image new computers
Transferred Greenway EMR data to a cloud base system
Setup network system and configure computers for new offices
Removed malware, spyware, and virus from computers
Joined computers and printers to the domain on the network
Setup and configured wireless access points to ensure stronger connectivity for wireless devices
Helped set up the network for new offices
Made Cat 5 cables
Set up users accounts using active directory
Provided technical support for 14 locations and over 350 users
Organizations
Phi Beta Sigma Fraternity Incorporated March 2015- Present
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