Sales Representative Manager

**** ** *** ****** #**** • PLANTATION, FL *****

PHONE 954-***-**** • E-MAIL ***********@*****.***

CRYSTAL RYDZEWSKI

OBJECTIVE

To obtain a position that will utilize my many skills & talents to produce a quality work product that will benefit the company, while providing an income & stable career for myself & family.

EDUCATION

2010 to 2015 APCO Institute/Police Legal Science Program FL

Dispatch Training

I have accrued several hours studying, training & obtaining certificates with APCO, Police Legal Sciences & the State of Florida for subjects such as dispatch, policing, State Certification for 911 Public Safety Telecommunicator, Communications Training Officer, Public Safety Communicating I & II, Emergency Medical Dispatching, Fire Service Communication & can provide certificates for all subjects listed above. I am also certified in CPR

2009 Sunshine Career Institute Fort Lauderdale, FL

Security Officer Training

Obtained a Class D license which is a license to be a security officer

2004 Keiser Career College Miami Lakes, FL

Associate Of Science Business (Medical Assistant)

Obtained credits for classes in Speech (public speaking & correct use of terminology) & Phlebotomy (drawing blood & administering shots)

2001 Sheridan Technical College Hollywood, FL

Medical Office Training

Received a certificate in training for Microsoft Office including but not limited to Word, Excel, PowerPoint, Access, Outlook, Transcription, etc.

WORK EXPERIENCE

08/03/2015 – Present Medcare Home Health Agency

Admissions Coordinator

Receive and process orders for patients who need Home Health Care. Coordinate nurses to go to patient’s residences and provide the necessary care for patients such as medication administration, set up therapy and further nursing until patient is capable of caring for themselves. I answer all phone calls on the weekends for on-call as well as handle any issues that may arise. I work hand in hand with marketers and hospital personnel to obtain proper information to be sure the patient receives necessary treatment. I enter all information for the nurses including uploading orders from doctors. I communicate with patients and address any concerns they may have and assist the Director of Nursing with any complaints or issues that can be handled at a non-clinical level

03/01/2010 – 08/03/2015 Seminole Police Department

Emergency Dispatcher

Dispatch & monitor several radio frequencies such as dispatch Officers to calls on the main radio channel, Dispatch Fire Rescue to calls, Answer 911 emergency phone calls, non-emergency calls for assistance & input emergency calls into the CAD(computer aided dispatch) system, Determine the nature, location & priority of each call, Operate Teletype(NCIC/FCIC) & run Criminal Histories on a daily basis for Officers, Detectives & Command Staff

I was made “OIC” (Operator In Charge) & had the same responsibilities as Dispatch Supervisor from September 2013 to May 2014 & assumed the role as night-shift supervisor. I had direct supervision over 5 employees; I prepared the schedule for night-shift as well as had to be on call for call-outs, schedule swaps & changes. I prepared the timesheets for payroll approval. I had to handle write-ups, prepare Observed Behavior Reports & handle complaints amongst Dispatchers & Officers alike for night-shift Dispatch. I handled issues with the radio systems as well as computer & CAD issues. I work hand in hand with Sergeants & Lieutenants

As a Dispatcher for The Seminole Police Department within The Seminole Tribe of Florida we, all employees, are extremely community oriented. We have interactions with Tribal Members on a daily basis. We have five different reservations & travel to the different locations throughout the state of Florida to work in dispatch, attend training courses & assist the community in anyway necessary

12/2009 – 02/26/2010 Grand Court Village

Administrative Assistant

Answered phones & greeted guests that came into the facility, Assisted the book-keeper/accountant with daily clerical duties, Called potential residents with information regarding the facility, Prepared & mailed out flyers to potential residents, Scheduled & prepared events at the facility; contacted caterers, scheduled entertainment & decorated the facility for holiday & birthday parties as well as corporate events, Assisted residents with any immediate needs such as room issues, staff complaints, contacting families, etc.

1/8/2007 – 9/19/2008 Summers Fire Sprinklers, Inc.

Sales Representative/Assistant to Senior Salesman

Reviewed, prepared & sent out jobs to be bid on, Reviewed contracts prior to being executed & sent back to general contractors, Attended meetings with project manager’s & general contractor’s regarding job issues such as change orders, RFI’s, & design information, Prepared monthly & final billing and accounting for all jobs under the senior salesman, Answered phones & set up meetings for general contractors as well as supply companies, Plotted out drawings for review as necessary

Prior to becoming Sales Representative I was initially hired as an office secretary, within three months I was promoted to work in the design department where my job entailed designing fire sprinkler systems under the guidance of the senior designer, After 3 months I was performing small to medium design jobs on my own until my promotion to the sales department

Received certificate for completion in HydraCAD training through HydraTech

8/2003 – 1/5/2007 The Strax Institute

Patient Coordinator

Met with patients regarding any concerns, questions or comments they had regarding the breast center & made sure they were properly handled, Scheduled appointments for patients - annual appointments as well as appointments for patients returning with problems such as biopsies, ultrasounds, etc., Occasionally helped run the front desk when necessary by check-in & check-out of patients, cash handling & general office duties, Called to verify insurances when short staffed, Occasionally helped mammography techs develop film as well as hang film in preparation for the doctor’s review, Medical records

Trained in Magview, Radview & Medstar for medical billing & coding as well as scheduling

Assisted in transcribing for the doctors whilst the main transcriber was on leave or needed assistance

3/2005 – 1/2006 Construction Assoc. Of S. Fla

Secretary

Answered phones, Processed new members to the association, Coordinated monthly mixers as well as larger quarterly & annual occasions, Prepared the monthly flyers & magazines for shipment, Provided help with accounting

Trained in QuickBooks & briefly trained in Prolog

2002 - 2003 Law Offices Of Robert J. Fenstersheib

Case Manager’s Assistant

Reviewed case files to help prep for court, Informed & met with client’s regarding their case status, Performed clerical duties such as answered phones, faxed, scheduled appointments & prepared all out going mail as well as reviewed & distributed incoming mail

Did some transcription work for my case manager to alleviate some of his duties

REFERENCES

Available Upon Request

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