Iegor Ratunda
Miami/Ft. Lauderdale, FL ***** Phone: 305-***-****
email:********@*****.***
Summary of Qualifications
Design and produce sophisticated reports using data mining and conditional formatting to identify and recommend innovative solutions for common and complex business issues
Analyze existing processes and devise quantitative and logically devised answers for optimal methodology and cost savings, with cumulative implementations having a widespread, positive effect on efficiency and productivity
Work tirelessly, including nights and weekends, to remediate inherited problems and meet tight deadlines
Highly motivated, self-confident, ready to challenges
Skilled in working in foreign environment with limited resources
Proven ability to motivate and build productive working relationships with people of different nationalities and cultural backgrounds
Excellent communicator who interfaces between executives, public-sector officials, sales & business teams, and customers
Employ analytical thinking, emotional intelligence, quick responses, and problem solving in responding to changing priorities and transforming troubled operations into nationally recognized best practices
Quick learner, easily adapting to new situations and environments
Talented business professional with 10 years of experience
Professional Experience
Laon LLC January 2014 - ongoing
Business Development Manager (Miami, FL)
Developing automotive division of the company “from scratch”
Implementation of business operating procedures
Dealing with licensing and governmental regulating departments
Market analysis and financial planning, SWOT analysis
Managing a team of 11 employees in both sales and aftersales departments
Continuous business development leading to sustainable financial growth
Maintaining and developing relations with suppliers and vendors
Achieved 37% revenue growth during 2015 Financial year
Integrated the CRM system for sustainable CSI level increase
JATO Dynamics Limited December 2011 – September 2013
Data Researcher for Ukrainian market (Kyiv, Ukraine)
Performed introduction of the company on Ukrainian market
Developed relations with corporate customers on the highest level
Market analysis and market reports for internal corporate use
Continuous improvements of research processes and data systematization
Performing customer’s support and product training
Working with excessive amount of information on a daily basis
Database creation and maintenance of JATO Database
99.97% yearly accuracy measured – achieved highest rank within JATO standard
Maintained relationships with PR departments of most automotive brands on the country market
Gathered, analyzed, and reported financial and operating data for management, including weekly, monthly, quarterly, annual, and ad-hoc reports
British Motors Ukraine, Land Rover Dealer (Kyiv, Ukraine) July 2011 - December 2011
After Sales Department Manager
Performing continuous development of the after sales department
Introduction of new “crew” type of service area management
Market share analysis and loyalty programs introduction
Managing a team of more than 40 professionals
Reduced parts “dead stock” in 63% during first 6 months
Improved Customer satisfaction index on 23% in first 3 months
Performing customer’s support and product introduction from technical point of view
Overall improvement in warranty process in terms of Land Rover’s internal dealer’s audit program
Developed relations with corporate customers
Initiated special Service Propositions and Loyalty Rewards for qualifying customers
Groupon Ukraine (Kyiv, Ukraine) January 2011 – July 2011
Kiev Regional Assistant Manager
Baron Silver Stevens LLC (Boca Raton, FL, USA) August 2009 – August 2010
Internship
Honda Ukraine, LLC (Kyiv, Ukraine) May 2009-July 2009
Senior Customer Relation Specialist
Winner Imports Ukraine, LTD (Kyiv, Ukraine) September 2007-September 2008
Warranty Manager of Volvo Cars Ukraine
Education & Technical Summary
Barry University, Dr. Inez Andreas
School of Business, Miami, FL, USA
MS in Major: Business Administration and August 2009 - July 2010
Management
Kiev National Economic University
MS in Major: International Business May 2007-May 2008
Kiev National Economic University
BS in Major: International Economics and September 2003-May 2007
Management
Languages
Native: Russian, Ukrainian
Fluent: English
Basic: French
Computer Skills
Microsoft Office: Advanced Excel (Pivot Table, V-Lookup), Word, Access Outlook, and PowerPoint. Advanced user.
Experience with large volume data processing including using the databases and spreadsheets.