Technical Support Engineer
Resume:
David C. Hyndman
Calgary, Alberta
T4C1B4
************@*******.***
Systems/Network Technician
Experienced systems and network professional who works well both independently and collaboratively to deliver quality service and support in a wide range of platforms and environments.
My strong troubleshooting and communication skills enable me to provide quick and proactive problem resolution.
I have been in project management as team lead working with technicians and software engineers in a large scale campus network, running Unix, Windows, and Novell, and Network Systems routers on a FDDI backbone.
I also have experience working in a school board environment and phone company in a network help desk role.
Technology Summary
Hardware
PCs, workstations, motherboards, video and sound cards, monitors, CD-ROM drives, IDE/EIDE/SCSI hard drives, SCSI controller cards, STK tape backup drives, scanners, large scale printers, home automation, routers, bridges, channel extenders, wireless high-speed internet (microwave) Polycom, Cisco VOIP
Networking
TCP/IP, SMTP, VPN, FDDI, Crossroads Storage Area Networks (SAN), IEEE 802x
Software
Windows NT/2000/XP,Vista, Win 7 Windows server 2003 Active directory, and exchange Microsoft Office, UNIX Linux ASP-net
Professional Experience
2014- DO-TEL Networks
Apps for cell phones using Avid mobile system for 2 way conversation
Setting up QR codes for customers
2013- 2013
Velocity Networks/Explorenet
Installation of microwave systems to get high speed internet
Maintenance, and repair of equipment
Troubleshooting network issues in Wan
.
Professional Experience
2011- 2012
MAGNUM GUN OUTFITTERS
Web designer using ASP-net Nop Commerce
Enter inventory
Maintenance, of ecommerce web site
SEO management of web
Maintain small PC network
POS profittech
2009 - 2011
Service Desk Technician
NORTH WEST TELEPHONES
Yellowknife NWT
Delivering PC network,and telephone troubleshooting and repair services to residential client of North West Telephone
Listen to customers on phone and try to resolve problem.
Log into equipment, running dsl, cable and Pots to determine problem
Preventive maintenance, watching graphs etc to see troubled networks
2000 - 2011
OWNER
DCH Computer Consulting/Home Automation
1187905 Alberta Corp Calgary
Delivering PC and network installation, troubleshooting and repair services to corporate clients including:
Partnering with TES on IBM projects at Alberta Treasury Branches: installing network printers
Bank of Nova Scotia: complete turnover of PCs and LAN wiring
ADT alarms: programming 10-digit dialing scheme in Alberta
Ajilon Communications: Rogers telephone service and installation
Asset Canada: maintain and repair Quantum DLT tape backup systems
Delivering networking, telephone and home automation systems to small business and private clients including these services:
Install and configure long and short range wireless high-speed internet (Tranzeo Wireless Technologies, Linksys, D-Link, etc.).
Install Y-GO new home structured wiring systems(smart home wiring)
Install and maintain Norstar ISDN telephone systems
Install and configure surveillance equipment and home automation systems that can be operated locally or remotely via the internet or telephone
2000 - 2011
Installed and maintained a broad range of network and systems hardware for a wide client base including CIBC, Telus, Petro Canada
Installed, configured and maintained FC/SCSI Storage Area Networks (SAN)
Installed and maintained STK robotic library systems for clients such as the Toronto Stock Exchange, Revenue Canada, Royal Bank of Canada, Toronto Dominion Bank, and Canada Trust
Installed and maintained Siemens /OCE large-scale printer systems for ADP Canada
Provided technical support on routers, bridges, and channel extenders
NETWORK ENGINEER III
Network Systems Ltd. Edmonton/Ottawa/Clinton
1986 - 2001
Coordinated the complete installation of an extensive network of 15 FDDI routers connecting over 1000 PCs at the Ontario Hydro Bruce Nuclear Power Development Complex
Provided technical support on routers, bridges, and channel extenders
Installed and repaired channel extenders and NSC (Hyperbus) at the University of Alberta, Export Development Corporation, Department of National Defense and Canadian Tire
CUSTOMER/SENIOR CUSTOMER ENGINEER
Control Data Canada/Sperry Univac Edmonton
1984 - 1986
Maintained mainframes, communications equipment and peripherals for major clients such as University of Alberta, Northern Alberta Institute of Technology, Royal Alexandra Hospital, University of Alberta Hospital, and Edmonton City Hall
Education and Training
Northern Alberta Institute of Technology
Electronics Technician Diploma
Sun Microsystems Unix administration Certification
Telus communication course, telephony
StorageTek/Network Systems Ltd.
TCP/IP, XNS, SMTP (approximately 250 hours of classroom/lab training)
UNIX and Sun Microsystems Systems Administration 4.x/Enterprise hardware (approximately 40 hours classroom training)
Windows Vista Win 7 XP to 2000; NT 4.0 Administration
dBASE programming (40 hours)
FDDI/ISDN, fibre channel, SAN, security routers
RISC 6000 hardware and basic AIX
Control Data Canada Ltd./, Sperry Univac
Customer satisfaction skills
Numerous mainframe hardware and communications courses
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