Customer Service Manager

TRACY HOGAN

* ***** **** ****

Strathmore, Alberta T1P 1G7

403-***-**** (home)

403-***-**** ( cell)

*********@****.**

OBJECTIVE

To secure a position where my positive personality and excellent customer service skills can help to increase customer satisfaction and keep the company's brand positive in customers minds.

EXPERIENCE

Rafters Home Store

Owner/Operator March 2008- Aug 2010

-created business plan/blue prints

Procured funding/building materials/built interior

Negotiated Franchise Contract

Opened and operated all aspects of the store (hiring, taxes, inventory purchasing/control, staffing)

SUPER DRUG MART

Front Store Manager Jan 2000 June 2008

- Increase sales 20-30% per annum

- Exceed Customer Service levels/expectations

- Control inventory levels,- Exceed Customer Service levels/expectations increase volume /gross margins

- Loss prevention

- Advertising – limited

- Hiring/training/promoting staff

SHOPPERS DRUG MART

Front Store Supervisor Oct 1989 – Jan 2000

- Kofler Academy training including loss prevention/ inventory control/merchandising/mngmnt training-

- POS system trainer/maintenance of all aspects of inventory with a .02% scan error rate at store level

.- Exceeded expectations on introduction of Optimum Card

- Cycle counts

- Excelled at customer service

- Deposits/Lottery balancing

EDUCATION

High School Graduate

PERSONAL STRENGTHS

Extreme organizational skills

Great communication skills/problem solver/interpersonal skills

Excellent at multi tasking

Intermediate computer skills with the ability to adapt to different programs with minimal effort

Accounts Payable/Receivable/Payroll/Taxes

Great attention to detail

Previously reviewed by employers as “caring too much”

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