Human Resources Manager

Jay B. Connors, PHR, MBE

** **** *** ****** *******, Massachusetts 01440 (978) 821 - 7103

* ******* ****** *****, ***** 04090 (978) 821 – 7103

***********@***********.***

Director of Human Resources

GOAL

To interview and fill the position of Director of Human Resources. I am a passionate, skilled, and talented Human Resources professional. I build strong teams through training and individual assessment meetings. This process leads to team unity, reduced wasteful spending, and increased savings that can be strategically invested elsewhere in the organization.

PROFESSIONAL EXPERIENCE

C&S WHOLESALE GROCERS

Regional Human Resources Manager – Hatfield, Massachusetts 2012 – 2016

Talent assessment and development leader

Leader of Continuous Process Improvement for Education and Skills for Engagement

Improved retention by reducing turnover by 55% from FY11 to FY15

Achieved highest Employee Opinion Survey scores in the organization @ 80% favorable

Re-designed Recruitment, Hiring and Training procedures through process mapping

Developed strategies and executed critical business initiatives for 4 facilities of 700 employees

Lead safety strategy in reducing OSHA recordable frequency to an all-time facility best 1.36

Developed Train the Trainer curriculum for warehouse trainers

Human Resources Business Partner – Hatfield, MA 2011 – 2012

Eclipsed 20 year safety record for consecutive days without an OSHA recordable injury, 225 days

Collaborated with Senior Leadership Team partners on staffing, safety, process improvement, recruitment, training, leadership development, performance management, and community engagement,

Developed Community Involvement strategy increasing employee engagement by 206%

Analyzed and modified existing new employee orientation resulting in a cost savings of $75,000

UPS

Director, Safety, Special Assignment – Chelmsford, MA 2009 – 2010

Implemented safety related technology for a fleet of 250 delivery vehicles that improved the district’s safety frequency ranking from 46th to 4th company-wide, and reduced auto accidents and injuries by 15%.

Developed Weekly Safety Recognition Program for best overall safety picture

Director, Employee Relations – Hudson, NH 2008 – 2009

Reduced legal expenses, saving the company approximately $1 million by contributing relevant information on each case that facilitated a rapid resolution to issues

Managed the Work/Life Balance Committee, achieving a favorable survey rating of 84% district-wide

Vice President, HR Network of Merrimack Valley - Tewksbury, MA 2007 – 2009

Provided monthly development opportunities for human resources professionals at all levels

Partnered with state employment officers and attorneys to provide guidance on new laws impacting labor

Director, Training/Safety/Retention – Chelmsford, MA 2005 – 2008

Increased the level of employee volunteerism by 20% and generated $30,000 in employee donations on an annual basis through the launch of an innovative approach to fund-raising

Realized a cost savings of $500,000 as well as a 25% reduction in workplace injuries and maintained 100% compliance with annual and job specific training through the realignment of strategies for 68 management employees responsible for training, retention and safety

Director, Training and Development – Hudson, NH 2001 – 2005

Created a Succession Plan reducing time to fill management positions

Achieved and maintained 100% compliance in required management training

Human Resources Manager, Training & Community Relations – Chelmsford, MA 1999 – 2001

Improved employee retention by 17% through the development and implementation of a mentoring program for union and non-union staff members attending college on full or part-time basis

Developed strategic partnerships with local colleges to assist in recruitment of students

Operations Training Supervisor – Chelmsford, MA 1998 – 1999

Human Resources Supervisor – Chelmsford, MA 1997 – 1998

District Training & Development Supervisor – Londonderry, NH 1996 – 1997

District Training & Development Supervisor – Worcester, MA 1994 – 1996

Industrial Engineering Supervisor – Westboro, MA 1993 – 1994

Service Provider Supervisor – Worcester, MA 1986 - 1993

EDUCATION

Southern New Hampshire University – Manchester, New Hampshire

Master of Science in Business Education

Fitchburg State University – Fitchburg, Massachusetts

Bachelor of Science in Elementary Education

CERTIFICATION

ASSUMPTION COLLEGE – Worcester, Massachusetts

PHR - Professional in Human Resources

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