Customer Service Office

ANGELA WELLS

**** ******* **** ***** #*** Charlotte, NC 28269 704-***-**** **************@*****.***

Professional Profile

Obtain a position as an administrative assistant in which my organizational abilities can be fully utilized. Work in a place where there is a need for a variety of office management skills including – computer knowledge, organizational abilities, business intelligence and database program use

Key Strengths

Customer Service & Relations Data Entry Excellent Organizational Skills Knowledge of MS Office Operation of standard office equipment 10-Key Calculator Filing Customer Service & Support Microsoft Suite Nozbe Expesite AP/AR Invoice Management Vendor Management Bookkeeping Payment Processing Collections Inventory Count General Ledger Report -generation Bank Deposits Electronic Claiming Filing Billing & Coding ICD-9& CPT4 Account Reconciliation Front & Back

AUTOMATED LOGIC –RANDSTAD Kennesaw, GA

Project Coordinator 06/2015-12/2015

Assisted with general accounting functions; assisted with some AP/AR.

Write and issue Subcontracts, IWA and PO’s for remote checkout or other tasks

Write PO’s for all control panel assembly to meet the need by dates based on project timelines.

Monitor Deadlines and need by dates for Hardware Drawings, Software Engineering and Materials

SOUTHERN TEA - RANDSTAD Atlanta, GA

Director of First Impressions - Receptionist 01/2015- Current

Greet, assist and direct guests, workers, visitors and the general public

Answer multiple phone lines, maintained office supplies, assist agents with office resources needs

Provide office support services so as to make sure efficiency

Directed the employees, guests and general public to the right staff member

KREATIVE 3VENTS Charlotte, NC

Event Coordinator 11/2013- 12/2014

Oversaw team of vendors and event contributors including performers, photographers, caterers, and transportation services.

Seamlessly planned and executed events, both professional (conferences, meetings) and social (weddings, birthday celebrations).

Select and serve as primary point of contact for all vendors.

Advised clients on setup options and types of materials needed to achieve desired results.

MD NET SOLUTIONS (Temp-to Perm) Atlanta, GA

Patient Advocate 06/2013 – 10/2013

Educated callers about Bariatric surgical procedures.

Scheduled appointments, served as an advocate to clients, their partners, and families.

Managed incoming calls for busy call center.

Handled and processed confidential patient information.

Eagle Wings, LLC – Non-Profit Organization (Contract) Raleigh, NC

Freelance Administrative Assistant 05/2009-01/2013

Provide administrative support and assistance.

Managed clients request.

Updated website on an ongoing basis.

Reported to the Founder/CEO of organization.

PACES MEDICAL GROUP (temp) NORTHWEST CARDIOLOGY Atlanta, GA

Check-Out Back Office 01/2007-03/2008

Managed medical supply inventory, maintained updated demographic and patient insurance information and prep patient’s charts, experienced with EMR on line tracking system.

Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.

Updated patient accounts, prep charts, on a daily basis. Managed incoming and outgoing calls for busy medical office.

Scheduled and confirmed appointments for entire management team. Managed receptionist area.

CONSULTATIVE GASTROENTEROLOGY Atlanta, GA

Appointment Scheduler Front Office EMR 05/2006-07/2007

Answered and managed incoming calls for busy medical office.

Scheduled and confirmed all appointments for both surgeries and follow-ups patients.

Communicated with patients via phone and in person to obtain payments on outstanding accounts, accounts that required deductibles, and co-pays.

Coordinated admission processes and prepared medical records and agreement packets. Handled and processed confidential patient information.

Key Moving Solutions Atlanta, GA

Receptionist Human Resources Assistant 05/2002-03/2006

Performed office services such as filing of documents, duplication, stocking of supplies and monitoring of equipment.

Greeted visitors, ascertaining the nature of their business, and referring them to appropriate staff members, sorted, and distributed daily mail and faxes, typing, filed quotes for services jobs.

Daily tasks included data entry, and ordering office supplies.

Worked as a liaison between the management and the staff.

CPC Billing & Coding, Inc. Virginia Beach, VA

Office Assistant / Manager Trainee 05/1994-12/2001

Maintaining employee files and the HR filing system.

Assist with planning and coordination of HR presentations and training sessions.

Assisted with employee relations.

Maintained detail administrative and procedural processes to improve accuracy and efficiency.

Receptionist duties. Handled and processed confidential patient information.

Managed incoming calls.

Scheduled and confirmed appointments for entire management team.

Education

Certificate – Studies in Christian Counseling, LIGHT UNIVERSITY, Forest, VA, 2012

GA Certified Billing & Coding, FAKS Allied Health Institute, Atlanta, GA 2005

B.S. - Human Services, OHIO CHRISTIAN UNIVERSITY, Centerville, OH, (Candidate) 2011-current

Certificate – Medical Billing & Coding, FAKS ALLIED HEALTH INSTITUTE, Atlanta, GA, 2003

A.A.S. – COMMONWEALTH COLLEGE, Medical Office Management Medical Assistant, 1997

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