Ala’a I ElBeheri PMP-RMP, ITIL, CCNA, CCNP, MCP

Profile

Versatile and highly accomplished certified Senior IT Project Manager with over 20 years of progressive experience in program and portfolio management, complex project management, Risk & Change management and project delivery and transition to operation. Progressive experience in Governance, Compliances & IT internal auditing and ITSM service-delivery and client-relationship management Strong business and commercial acumen. Competent in streamlining business processes, extend IT capabilities in realization of ROI with minimal costs and risks. Multi linguistic Fluent in English, German and Arabic and with a proficient level in French. Canadian citizen holding enhanced security clearance.

Areas of Expertise:

1.IT Project Management.

2.IT Risk Management.

3.IT service delivery management ITSM .

4.IS Auditing and IS Governance.

As follows:

Highly knowledgeable with PM methodologies and Project management frameworks & project management life cycle & Good knowledge of Agile PM Framework.

Coordinate and manage the project in a multi-vendor environment across various functional areas.

Develop sustainable processes as they relate to the overall project timeline and budget by coordinating and monitoring individual tasks and team resources within the work plan.

Identify key project team members with project stakeholders, PMO, and develop project RASI chart.

Develop a risk management plan for projects. And risk assessment frameworks – BCP – BIA – DRP and conduct TRA’s (Threat Risk Assessments)

In-depth knowledge of risk assessments, risk analysis, and risk based audit procedures and frameworks

In-depth knowledge of industry standards applicable to GRC and compliances e.g. TOGAF, NIST, CIA, IIA, SABSA, ITG-33, ISO, PCI, NERC…etc.

Very good knowledge of COSO, NIST, COBIT and ITIL.

ITIL ver.3 & ISO 2001 & ISO 9001 & ISO 27001.

Develop standard SLAs, OLA agreements and associated organizational toolkits in support of ITSM

Organizational Models & Charts; Organization enterprise service level management SLAs and OLAs.

Strong governance around the project triple constraints, identify, manage and escalate issues and risks that impact the project Foster a positive project team work environment Obtain project resources in accordance with the procurement plan

Regularly communicate progress and status to stakeholders, the PMO, and project team members

Measure project performance using appropriate tools and reporting systems, in accordance with the PMO guidelines to manage changes to the project scope, schedule and costs.

Created the work breakdown structure with the team to develop the cost, schedule, resource and quality.

Perform a review / walk-though of completed projects with key stakeholders and obtain project sign off Reconcile project costs against budget Archive and retain project records and documents in order to retain organizational knowledge Conduct a post-implementation review

Proficient in using MS office applications, MS SharePoint, MS project, Clarity and other PM tools.

Experiences:

Globe Tech. Consult _Canada Dec.2015 - Present

Project Management Consultant PMC

Prepared Project Management guidelines and established policies and procedures for new PMO.

Established EPM tools to manage and effectively measure the performance of running program of concurrent projects in the company portfolio, which supports its strategic business objectives.

Developed processes and strategies as they relate to the operation of the project

Develop detailed work plans for the entire project across all functional areas and allocate tasks across the teams to meet the project requirements

Completed ISO 27001 compliances project, in six6 months, with a budget of $200K USD, leading a team of 4 in liaison with a team of 20 from IT division.

Crafted documentation and undertaken technological work activities to develop and providing advice on the implementation of effective, efficient and appropriate IT security risk Governance, Policies, guidelines procedures, standards and safeguards.

Identified and documented requirements, assess physical and technical security risks to data, software and hardware, and develop policies, procedures and contingency plans to minimize the effects of security breaches.

Conducted focus groups and technical workshops for all identified stakeholders.

Identified business requirements as per the company strategic plans, developed technology solutions and streamlined business processes, extended technical capabilities realizing ROI with minimal costs.

Project Manager

Managed Security Services – MSS, Ottawa, ON Aug. 2012 – Dec 2015

Accomplished a full IT management platform in full compliance with ITIL and ISO 2001, for 18 months with a project budget of $800K US project completed BCP and DRP projects based on BIA for an audit project in 2 months, and with a team of 20.

Prepared Organizational models & charts; organization enterprise service level management SLAs and OLAs, contract and Vendor management.

Conducted independent 3rd party reviews to assess quality assurance practices, SW products and IS.

Conducted audit of operating systems, databases, applications and infrastructure, followed SOX IT.

Participated in identifying innovative, profitable business opportunities and involved in business development activities. Decomposing company’s’ objectives, measuring its effectiveness and ROI through project life cycle costing.

Crafted documentation and undertook technological work activities to develop and provide advice on the implementation of effective and appropriate IT security risk governance, policies and procedures.

Prepared risk and issues logs, deliverables sign-off sheets and standard project documentation including statement of work (SOW), business plan, PIA assessments, project schedule, RBS (risk breakdown structure) WBS (work breakdown structure) and DBS (deliverable breakdown structure), cost budgeting, lessons learned, project charter, etc.

Coordinated all aspects of project delivery including defining project scope, specifying deliverables, estimating project duration, resources and cost, managing project budget, creating detailed project plans, schedules and managing changes through change management board.

Supervised the Service Delivery Management and customer service management.

ICT Technical Advisor & Project Manager

Department of Transport, Abu Dhabi, UAE Nov. 2007 – Jul. 2012

Achieved compliance in accordance with ISO2001, ITIL and ISO9001 quality standards and ISO 27001 information security projects for the ICT Division of DoT. A program management approach to manage 3 projects for 1year, budget $2.5M.

Expanded existing Backbone Switched Network using Cisco Catalyst 4000 and 3500 series switches up-linked to the Backbone Switch with redundant GIBIC fiber cabling and Gigabit Ether channel;

Implemented Plant Industrial Network security system using Cisco PIX 525 firewall with Failover, Cisco Secure Intrusion Detection System (IDS) 4210 Sensor with Cisco VPN/Security Management Solution (VMS) and Cisco Security Scanner; Office Automation LAN with Cisco Catalyst 3500 and 2900 Switches;

Achieved compliance in accordance with ISO2001, ITILV.3 and ISO9001 quality standards and ISO 27001 standards information security project for ICT, DoT, 25 team members for 1year, budget $2.5M.

Reviewed project estimates and plans to determine schedule, estimated job cost, procedures for accomplishing project, staffing requirements and allotment of resources to various phases of project.

Completed a 5-year strategic plan, assessment, blue print and final recommendations of the project and successfully managed a disaster recovery project for the Department of Transport (DoT).

Provided Internet access services management and network security solutions, including firewalls, IDS, access control, and VPN, and network management solutions

Specified operational procedures and managed full life cycle for projects in IT infrastructure solutions and led multidisciplinary incident management teams responsible for resolving IT issues, managing communications to end users and senior management, operational staff and patrons, mitigating probable operational impact, and maintaining service delivery and operation at highest availabilities e.g., LANDESK Help Desk platform in full compliance with ITIL and ISO 2001 service management standards .

IT Infrastructure Manager / IT Project Manager

Dolphin Energy LTD. J. V. / OXY. & TOTAL, UAE Nov. 2001 – Nov. 2009

Played a principal role in the Dolphin Energy Gas Project, leading telecommunications and ICT infrastructure during the EPC phase and commissioning on all tracks including onshore, offshore and receiving facility (Project Budget: $20 million).

Actively involved in the very early stages of the Dolphin Energy Umbilical Project between offshore platforms and gas plant laying submarine fiber cables (Project Budget: $250 million)

Heavily involved in FEED phase and EPC phases for all Telecommunications systems over OFC network.

Supported to PMT team in optimizing telecommunication system involving refining FEED specifications.

Actively involved in the very early stages of the Dolphin Energy Umbilical Project between offshore platforms and gas plant laying submarine fiber cables (Project Budget: $250 million)

Managed IT/telecommunications and networking setups in Japan UAE), Houston, England, Norway and HQ office building in Qatar. 2-year project, $ 12 M.

Set up secured LAN/WAN and implementing overall Changing IP schemes for all Dolphin energy main / remote sites. PDH system – Nokia over OFC – with other UHF radio system – Erickson – PPBX – Alcatel.

Designed and implemented enterprise IP networks infrastructure.

Installed and configured of Cisco network devices (routers, switches and firewalls).

Designed, implement and administered Campus switched networks, WANs and RAS solutions, including implementation of all types of WAN connectivity ISDN, ADSL, HDSL leased lines, frame relay and ATM. Evaluated IT / Telecom software/hardware products, organize and establish priorities of IT projects

Worked at a tactical level relating to IT disaster recovery planning. This can include

Conducted requirements gathering sessions with stakeholders and deliver quality solutions

On schedule and within budget, and facilitate stakeholder sign-off of requirements. .

Prepared equipment specifications, conduct staff appraisals and develop training programs.

Developed preventative maintenance schedules, implement maintenance and inspection programs.

Specify operations procedures, manage full project life cycle for assigned IT projects estimating project duration, effort and cost, creating detailed project plans, schedules and managing change requests.

Field Engineering Supervisor / Technical Project Manager

Abu Dhabi Gas Company/ JV with SHELL, Holland, Netherland Dec. 2000 – Nov. 2001

Directed introduction of sophisticated FIDS system in all unmanned valve stations throughout OTN (open transport network) network along all UAE pipeline networks; managed full replacement of AFP stations along pipeline from Nokia PDH to OTN-Siemens. $18M project, 20 months.

Set up SMC LAN, WAN ATM E3 Link and ISDN PRI backup Link to the Plant using Cisco products.

Worked closely with EPC contactor and Dolphin building designer to finalize TRF administrative building requirements such as PA, CCTV, LAN/WAN, SMTV and access control systems. 2 years, $23 M project.

Directed introduction of sophisticated FIDS system in all unmanned valve stations throughout OTN network along all UAE pipeline networks; managed full replacement of AFP stations along pipeline from Nokia PDH to OTN-Siemens. $18M project, 20 months.

Introduced latest technology in radio management technique to interface VHF, UHF, GSM, TETRA and satellite units under one platform using WAIS radio management system from Raytheon, USA.

Administered expansion of LAN/WAN network security project, telephone systems (ITS telephone networks), LANs for computers Cisco products, WAN for inter-site connectivity of Cisco ATM IGX 8430, Internet services, radio systems (conventional MDS and MDS digital trunked radio system, and industrial telecoms.

Provided ISDN backup links for all main links as a cost-effective reasonable and secured backup method. Upgraded company Nortel Meridian 11C system, Canada.

Planned and administered VoIP gateways using multi-tech and Motorola Vanguard equipment and maintained PABX switching, programming, routing, diagnostics testing and data cabling standards

Education:

Project Management Diploma

Algonquin College Ottawa, ON, Canada, 2013

Applied Management Diploma

Algonquin College Ottawa, ON, Canada, 2014

Bachelor of Science Computer Science &Telecommunications

Faculty of Engineering, Alexandria, Egypt, 1984

Skills

Accredited Certifications

PMP, Project Management Professional, PMI

RMP, Risk Management Professional, PMI

ISO 27001 Lead Auditor - PECP

Cisco Certified Network Professional (CCNP)

CompTIA Project + Certified Professional

ISSAF Security Professional Certified (OISSG)

Cisco Certified Network Associate CCNA

Microsoft Certified System Professional MCP

Certified, information security auditor CISA – ITO.1 Ontario

Certified information security manager CISM – ITO.1 Ontario

CRISC –applied for Exam with ISACA on Dec.2016

Technical Training

Information Management Awareness Program, Deloitte

ISO 27001 Leader Auditor Training Program, Protiviti

Certified Information System Security Professional CISSP Program

Program Management, ESI, G. Washington Uni. Stockholm, Sweden

LCFE (Line Computer Forensic Expert), OISSG, UAE.

PMP EXAM Prep. ESI Int., George Washington Uni. London, UK

Schedule & Cost Control, ESI Int. G. Washington Uni. London, UK

Managing Complex IT Projects, Institute for International Research

OTN Siemens Open Transport Network Designer, Belgium

Corporation Training of Windows NT Server 4.0, 3COM, Damascus

Securing Networks with PIX & ASA & CSVPN FAST LANE, UAE

Enterprise Microsoft project management tools, UAE

Innovation in Problem Solving & Decision Making, Belgium

ITIL Service Management, Foundation V.3 Manager, APM, UAE

Reporting Tools

Crystal report, Business Intelligence, Web Intelligence

Help Desk Tools

Team Viewer, Skype, RDP, Remote Desktop, Remedy, Support Magic, Help Star

Project Management Professional

ISO 9000 / TL 9000 Processes and Procedures, Capability Maturity Model Integration (CMMI), Project Management, Product Development Tools and Processes (SDLC), Lean Six Sigma – Introduction, OPM3 –PMI, Schedule control

Methodologies

Waterfall methodology, SDLC – Software Development Life Cycle methodology, Capability Maturity Model – level 3, Extreme, Programming Methodology, Agile Software Development Methodology, ISO 9001

Operating Systems

MS Exchange 2003, 2010, Windows 95, Windows XP Pro

Windows Server 2003 / 2008, MS Windows Server 2008

Cisco Network, Windows 7, Solaris, Unix, TCP/IP, DHCP, Sun Cluster, Veritas Volume Manager, DNS, Domains,

Software Applications

MySQL, Oracle, MS SQL Server 2005/2008, MS Access, Visio, DOM, SVN, Visual Studio 2008,MS Project management

Network Expertise

Network Protocol (RAS, PPP, NetBEUI, IPX), Remote dial-in, dial-up remote access, Cisco LAN, WAN, SAN, VMware, Virtualization, Active Directory, VERITAS Netback-Up, Auto task, Remote Control, Auto task, Protocols: PBX/CTI/IVR Call processing, Voice Over IP telephony, Voice PLS, SIP, RTP, Speech recognizer/Real speak, ISDN, H323, Microsoft TAPI, T1/E1, PP Protocol, UDP, TCP/IP, OSI. Traffic generator

Technologies

ATM, IEEE 802.11b WLAN, Ethernet, UMTS, SONET/SDH, APS, IP, 10/100 BT Ethernet, ADSL, SDSL, HDSL, 2B1Q DSL, NMS, TCP/IP, T1/E1, DS3/E3, ISDN PRI, ADPCM voice compression, and RS-232/X.21/V.35 ATM TCP/IP, OSI

Memberships and Associations

IEEE (USA) / IEE (UK) ITU Member, PMI (USA), BSI (London) و International Internal Auditor Association (IIA), APM Member (UK), Canadian Management Professional Association (Canada), IIA, Member, ISACA, USA

Volunteer Work

Project Management Advisor, Progerra Canada

PMI, Ottawa chapter

IIA, Ottawa chapter

Awards

Certificate of Excellence – Successful establishment of the Online NOC System, Department of Transport

Certificate of Achievement – Achieving the 2010 Plan for DoT.

Completed the 5-year ICT Strategy Project with DELOITTE

Professional Awards: Best IT Security, SHELL Holland

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