Customer Service Representative

Kristi Haller-Shaffer

PO Box ***, ***** Stonewood Dr, Gladstone, OR 97027 H: 503-***-**** **********@*******.***

Career Summary

Award-winning customer service professional motivated to bring effective communication skills to maintain high customer satisfaction, and proven ability to exceed sales quotas.

Highlights

Courteous demeanor Professionalism, integrity, and strong work ethic

Service oriented Reliability and excellent attendance

Extensive problem solving Supply order and inventory management

Team player Community volunteerism and fundraising

Experience

11/2012 – Present Gladstone Public Library – Gladstone, OR

Volunteer

Process library holds list and file all library materials

Create displays using library materials

Assist patrons in locating items

7/2004 – 6/2015 West Coast Bank/Columbia State Bank– Wilsonville, OR & Happy Valley, OR

Teller II

Processed diverse customer transactions

High referral employee

Excellent balancing record

Effectively worked with individuals from a variety of backgrounds and perspectives

Loan Operations Specialist III

Lead hazard insurance specialist and back up for flood insurance

Loan operation functions including research, resolution, returned mail and balancing general ledgers

Social committee activity member

8/1998 – 2/2004 Renaissance Holdings, Inc/Household International/HSBC – Portland, OR

Internal Systems Tester

Located errors and communicated results to management

Advised solutions to correct errors

Customer Service Representative II - Operations

Resolved escalated credit bureau issues and answered general correspondence

Liaison between the customer and the office of the President

Extensive problem solving for credit card support

Top employee in the department for ideas resulting in implementation for saving money and increasing productivity

Facilities Representative

Coordinated supply inventory, order and distribution for Oregon Division

Liaison between vendors and staff for all supplies, and food, as well as building and equipment maintenance

Proficient in minor photo copier jams and repair

Customer Service Call Center Phone Representative I

Heavy customer contact in high volume telephone call center

General credit card information and problem resolution

Trained new staff on call protocol

9/1995 – 8/1998 West One Bank/US Bank of Oregon - Portland, OR

Customer Service Representative

Diverse customer transactions

In charge of safe deposit audit and control

Heavy customer contact for problem resolution

Teller II and Vault Teller

Diverse customer transactions

Monitored cash control for branch

Excellent balancing record

11/1994 – 9/1995 North Coast Phone Center – Seaside, OR

Customer Service Representative

Sales, service and product shipment

Purchasing and product representative contact

Display and window design

1/1976 – 12/1994 Turnaround Popcorn Stand – Seaside, OR

Principal General Manager and Co-Owner

Site and employee manager

Product purchasing and representative contact

9/1987 – 7/1994 Phillips Candies – Seaside, OR

Buyer and Manager of Retail Sales

Customer sales and gift baskets

Managed all product inventories and wholesale shipping

Dealt with local media for store advertising

Managed, scheduled and trained all retail employees

Created all display and window designs

11/1986 – 12/1992 Granderson’s – Seaside, OR

Buyer and Sales

Customer sales, including shipping, gift baskets, and package wrapping

Purchasing and product representative contact

Assisted with store budget and advertising input

Created display and window designs

Other Achievements

Chamber of Commerce member, over 20 years Volunteer Gladstone Library, 3 years

Chairperson for Seaside Community Picnic, 1 year Miss Oregon Pageant, over 35 years

Member of Seaside Woman’s Organization, 3 years Make a Wish fundraisers, 5 years

Easter Bunny for Seaside Easter Egg Hunt, 3 years SMART, reading program, 1 year

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