Management Information Technology

Steven Joblin

**** ********** ***** - **** ****, PA 19422

267-***-**** (cell) - *************@*******.***

IT Project Management, Strategy, Planning & Operations

Extensive consulting experience with Coopers & Lybrand, Ernst & Young, and PricewaterhouseCoopers. Significant experiences at other companies sharpened operations and leadership skills in both the eCommerce and IT industries having managed eCommerce operations for Toys"R"Us.com and Polo.com, Managed Service Operations (IT Outsourced Services) and, as an IT Director of Special Projects for an International Biotech firm. Currently serving as a Project Manager with Turnberry Solutions focusing on custom and package software implementations and IT Governance Development.

Management Consulting

IT Strategic Planning

Majority of consulting experience focused on IT Planning and Strategy Development for mid-sized companies

Large-scale Program Management Consulting Experience

Corporate Project Management

Consulting Practice Growth and Management

Experience in multiple industries

Engagement Strategy, Design & Planning

Technology Growth Strategy

Business Alignment Strategy

Technical Response Strategies to Business Problems

Application/Infrastructure/Resource Balancing

Portfolio Development & Management

Insourcing/Outsourcing Analysis

Response to RFP’s

Executive Presentations

eCommerce

Operations Management

eCommerce Management

Customer Service Integration & Operations

Fulfillment and Logistics Integration & Operations

Marketing Strategy, Planning & Execution

Merchandising Refreshes and Website Functionality

Consulting Practice Leadership

Business Unit Leadership

P&L Responsibility

Budget & Forecast Responsibility

Management of Business and Technical Resources

Project Management

Professional Experience

Cobham Advanced Electronics Solutions, Lansdale, PA

PMO Project Manager, April 2016 to August 2016 (Contract, Department downsized due to cancelled projects)

Responsible for the planning, management, and strategic direction of a portfolio of IT initiatives:

Product Lifecycle Management – Managed a vendor (Dassault Systems) assessment to analyze the business, functional, organizational, and technical requirements for implementing Enovia PLM across multiple manufacturing facilities.

Operations and Systems Migration to SAP – Scoped and planned an initiative to migrate two existing business operations in Texas to operate as “satellite” operation of a large business operation in San Diego. Planning effort encompassed Operations Gap Analysis, Required SAP Configurations, Data Cleansing and Conversion, Training, Testing and Cut-Over Planning.

Turnberry Solutions, Blue Bell, PA

Principal, January 2012 to March 2016

Served as a Principal Consultant with an IT Professional Services firm focusing on both internal and client projects:

Comcast Spotlight – Program/Project Management for on-going maintenance of core business systems used by the National Fulfillment Center. Program/Project Management for a multi-million dollar, multi-phase systems enhancement initiative to centralize its digital advertising business with a primary goal of managing and invoicing revenues from a single system.

Comcast – Project Manager for the development and implementation of a new Business Class Portal for all Comcast Business Class customers. Specifically, responsible for leading a team of Product Engineers in the building, testing, integration, and deployment of a series of web services (middleware) that manages the interactions between the new front-end website and the multitude of Comcast and Third-Party Back End Systems. Additionally, lead the initial planning of a project to implement and migrate all Comcast mail customers from Microsoft’s Exchange 2007 to Exchange 2010.

AstraZeneca – Program Manager for the implementation (software and hardware infrastructure) of an ad-hoc query generation software tool used by global research teams for pre-clinical and clinical studies. (disperse global team, Agile methodology, VM infrastructure, vendor management, IT/Business coordination, PMO).

MetLife – Project Manager for the creation, development, instantiation, and on-going facilitation of a global Hardware Review Board.

Internal – Building Project Management Tools for use with Turnberry’s Agile Development Methodology, Project Costing Templates, Applicant Tracking Software Analysis.

Comcast, Philadelphia, PA

Program Director, Enterprise Program Management Office, March 2011 to October 2011 (contract position)

Responsible for overall management and execution of a new Content Management System (Sitecore) to support the Comcast.com website. Specific activities include:

Project team organization and structure.

Vendor contract negotiation and management.

Full lifecycle management (ideation through deployment).

Project Planning and Structuring.

Status Reporting to key Comcast executives (Division Presidents and CIO) on a weekly basis.

Genmab A/S, Princeton, NJ

Director, Information Technology, 2009 to 2010 (contract position)

Responsible for managing a variety of IT operational aspects for an international biotechnology company focused on developing fully human antibody therapeutics for the potential treatment of cancer. Specific activities included:

Led key IT and business expense reduction initiatives resulting in savings of more than $1 million. Reductions were driven by renegotiating contracts, eliminating redundant systems, and implementing lower cost software solutions.

Managed a global IT outsourcing analysis, overseeing requirements, data gathering, solution design, internal teams, vendors, proposals and selection.

Managed a large-scale Documentum-based systems consolidation in a controlled environment. This high-profile initiative engaged executive management, multiple external vendors and many teams across the company, including Quality, Regulatory, Legal, Manufacturing, and Finance.

Led the planning and implementation of key IT initiatives to decommission a GMP Certified Manufacturing facility.

Managed the move of Genmab’s Copenhagen data center

Co-developed Genmab’s “turnaround” IT Vision and Strategy with the VP of Global IT.

Authored the Genmab Global IT Policy

Conducted a Help Desk assessment and implemented the recommendations, including consolidated Help Desk systems, automation, and service metrics and reporting.

Canon Technology Solutions, Conshohocken, PA

Senior Manager, Managed Services Operations, 2008 to 2009 (company closed)

Reporting directly to the President, responsible for managing all aspects of IT Managed Service Operations (remote and on-site management of IT operations for mid-sized companies). Managed P&L, $1 million+ budgets, staffing, and Quality Assurance Program. Improved client satisfaction by implementing operational policies, practices, and procedures. Operations included Remote Monitoring Network Operations Center, Remote Backup Management, Service Desk, Remote Technical Support and dispatch of Engineers for on-site troubleshooting and resolution. Results included:

Developed and operationalized Help Desk, Issues Management & Resolution, Reporting, Billing, and Quality Assurance policies, practices, and procedures.

Identified, proposed, and sold over $1 million of additional business via account penetration.

Obtained highest levels of customer satisfaction within 6 months of making operational changes.

Prosodie Interactive, San Francisco, CA

Pre-Sales Manager, 2007 to 2008 (company closed)

Reporting directly to the President, responsible for providing support to the Sales Department. Specific activities included: working with prospects to develop eCommerce strategies; preparing and presenting sales presentations and platform demonstrations to “C” level executives; and developing value propositions and ROI Analysis for prospects. Results included:

Developed sales strategy, proposed, and sold within 2 months of starting.

Obtained confidence of C-Level sales prospects and provided guidance on web strategies.

Developed repeatable pre-sales tool kit that positioned organization for growth.

GSI Commerce, King of Prussia, PA

Sr. Online Business Manager, 2005 to 2007

Responsible for managing the overall eCommerce operations for $300 million ToysRUs.com business and $100 million Ralph Lauren’s Polo.com web business. Managed Development and Integration Teams with emphasis on Websphere Conversion, Omniture Integration, Offermatica Integration, and Custom Interface Development. Coordinated all delivery and maintenance aspects including: Marketing (served as interim Marketing Director); Merchandising; Coordination with third party Logistics and Customer Service Providers; and managing client P&L’s.

PricewaterhouseCoopers, Philadelphia, PA

Senior Manager, Business Advisory Services, 2001 to 2005

Local market leader for a start-up consulting services practice focused on serving PwC’s local middle market clients. Responsible for all practice management, marketing, sales, and delivery activities. Drove the sale and delivery of over $1 million in firm revenues in the first year of operation. Projects included IT Strategy, Financial Process Review, IT Review, and Corporate Acquisition analysis, and software implementation assistance.

Ajunto, King of Prussia, PA

VP, Professional Services, 2000 to 2001 (company closed)

Senior Executive for a Safeguard Scientifics start-up B2B Software/Services Company. Direct report to CEO and Chairman. Responsible for all pre-consulting sales aspects (Scoping, Pricing, Proposing, Demonstrations, Product Positioning, and Contract Negotiations), client delivery aspects (Staffing, Mobilizing, Status Reporting, Issue Resolution, Risk Management and Client Satisfaction), and product development aspects (product design, key functions/features, business architecture, and roadmap). Specific responsibilities included: Management of P&L for Professional Services Organization; Recruiting, retaining, and management of staff; Design, development, and implementation of the software platform; Scoping, negotiation, and management of delivery processes for multi-million dollar implementations of the software platform for Fortune 500 customers including Hewlett-Packard, CSC, and Forbes; and identifying, negotiating, and establishing business partner and alliance relationships

Ernst & Young, Philadelphia, PA

Senior Manager - Middle Market Consulting, 1993 to 2000

Served as a management business consultant in the Information Technology group focusing on information technology strategic planning and systems implementation with specific emphasis in Internet business strategy, eCommerce, strategic IT planning, architecture development, implementation management, and business process reengineering across a wide variety of industries including manufacturing, consumer products and retail, and distribution. See attached “Summary of Consulting Experience” for detailed project experience.

Coopers & Lybrand, Philadelphia, PA

Senior Associate - Management Consulting Services, 1988 to 1993

Served as a management business consultant in the Technology Advisory Services group focusing on strategic planning and system implementation. Created detailed strategy plans addressing technology, applications and data, and organizational infrastructure for industries including manufacturing, services, and government. Addressed issues such as globalization, open systems, downsizing, and networking. Responsible for conducting executive and operational interviews, solution development analysis and research, report development and preparation, and final presentation to the client.

Education

Drexel University, Philadelphia, PA; B.S. Business Administration; Major: Management of Computerized Information Systems; 1988

Appendix - Consulting Experience Details

Developed an enterprise-wide IT Needs Assessment Analysis and Plan for the largest regional residential real estate services company. The assessment included brokerage, mortgage, and related services for both corporate and field operations. As a result of the project’s success, served as ongoing council to the newly formed IT Executive Steering Committee.

Documented key financial policies, practices, policies, and procedures for a controlled substance pharmaceutical manufacturer. The project focused on documenting existing operations within the sales, purchasing, and payroll functions, then identifying financial control weaknesses and suggested recommendations for improvement.

Documented financial policies, practices, policies, and procedures for a glass tube and vessel manufacturer. The project focused on documenting existing operations within the A/R, A/P, F/A, Financial Reporting, Inventory & Costing, Payroll, Treasury, and Purchasing functions, then identifying financial control weaknesses and suggested recommendations for improvement.

Developed a comprehensive e-Commerce strategy for a branded apparel designer and manufacturer. The strategy, presented as a comprehensive business plan, addressed eight aspects including strategy, merchandising, customer support, supply chain, architecture, back office integration and support, capital, and property. The development of the strategy centered on a consensus building facilitated two day session utilizing Ernst & Young’s ASE (Advanced Solutions Environment). In a subsequent engagement, we were asked to manage the creation, development, and implementation of the electronic storefront (commerce website) based on Microsoft Site Server Commerce Edition 3.0, Customer Service operations (outsourced), and Distribution/Logistics operations (outsourced).

Facilitated a series of e-Commerce strategy sessions for the executive team of a well-known pocketknife, specialty tool, and watch company. The sessions focused on exploring opportunities to expand current capabilities of their B2C infrastructure to gain market share, drive efficiencies, and increase overall operational effectiveness. Additionally, the sessions examined B2B areas of focus, resulting in a strategic/tactical B2B strategy and plan.

Developed an implementation plan and strategy for the configuration and deployment of a new client-server based Circulation Information System to be installed in over 23 local and regional newspapers throughout the south-eastern portion of the United States. Specifically, the plan focused on the development of a proposed technical architecture, implementation team structure, systems interface architecture, implementation plan, rollout sequence, and overall project costs. In a subsequent engagement, provided project management assistance in helping the client establish a program management infrastructure, coordinate technical issues, and manage the implementation plans and efforts.

Developed an integrated set of implementation plans for a national chain of eyewear stores. The plan focused on the selection of a Point of Sale system for use at over 600 retail locations that will integrate with Oracle Order Entry and Inventory modules. Specifically, the plan addressed the development of a POS solution, the rollout and deployment of the POS solution at each retail location, and the implementation of Oracle’s Order Entry, Purchasing, and Inventory modules.

Developed a Strategic Information Systems Plan for a manufacturer of multi-media audio speakers for the computer industry. The plan addressed the enterprise-wide needs of the company including the corporate offices and functions in the US as well as the manufacturing/production locations in Hong Kong and Donguan, China. The plan focused on the re-alignment of business process in each of the facilities, the need for new integrated ERP systems, and a new hardware infrastructure to support the ERP systems and global communications.

Conducted an IT organization review and assessment of a $100 million Events Planning and Production company. The review assessed current capabilities of the IT organization to support the significant growth of the business, and make specific recommendations as to staffing, organization, and IT policies and practices to realign IT with the business.

Developed a Strategic Information Systems Plan for the largest Cooperative Buying Group in the electrical and plumbing distributors industry. The plan focused on developing a new Remittance Processing System that utilized state of the art technologies (internet, intranet, etc.) and incorporated business process improvements to maximize the efficiency daily processing between the distributors (members) and the vendors.

Developed a Strategic Information Systems Plan for a large Workers Union of over 600,000 members and retirees. The plan focused on in-sourcing of business critical systems from an expensive and inflexible outsourcing arrangement. In a subsequent engagement, detailed functional requirements were gathered and packaged in a RFP that was sent to potential software providers identified during the Strategic Information Systems Planning project. In a continuing engagement, a structured Software Selection project was conducted in which responses from the RFP were analyzed in conjunction with vendor scripted demonstrations to facilitate the client through the selection, negotiation, and acquisition of new hardware and software.

Served as the Implementation & Rollout Project Manager for the largest paper distribution company in North America. The project scope includes the implementation of SAP R/3 application software, organization policies, practices, and procedures to support Sales & Distribution, Materials Management, Financial Management, and Human Resources to over 120 locations across the US and Canada.

Conducted a Current IT Assessment of a large defined benefits/defined contribution management company.

Created a Management Information Systems plan for a large public facilities management company. The MIS Plan focused on migration from a PICK based custom developed environment to a LAN/WAN packaged-based solution and development of a requisite MIS organizational infrastructure.

Created an Information Technology Strategic Plan for a local public arena complex. Strategic Plan focused on developing a UNIX based LAN environment utilizing packaged and customer developed venue management software.

Created an Information Technology Strategic Plan for a specialty chemical manufacturer. Strategic Plan focused on utilizing information technology to achieve globalization. In a follow-on engagement, developed detailed strategic/tactical MIS plans for the U.S. and Canadian region.

Created an Information Technology Strategic Plan for a local chemical and equipment manufacturer. Strategic Plan focused on the use of "open systems" to address business requirements. In a follow-on engagement, began to implement the strategic plan by conducting detailed Systems Requirements Analysis and RFP preparation.

Created an Information Technology Strategic Plan for a local township. Strategic plan focused on high-level software analysis of integrated local government administration systems.

Created an Information Technology Strategic Plan for a local bakery. Responsible for high-level software analysis for an integrated manufacturing system.

Assisted in compiling and creating Information Technology Strategic Plan final deliverables for a large aerospace corporation, an international chemical company, an alarm company, and a large independent food retailer.

Performed analysis and requirements definition for integrated human resource information systems for a major university/hospital, a mid-size engineering/construction firm, a large manufacturing conglomerate, and an electric utility company.

Assisted in the implementation of an on-line human resource information system for a major aerospace company. Responsible for initial data gathering efforts.

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