Customer Service Technician

Terry L. Daniel

**** ******** ** ** – Marietta, GA 30060 404-***-**** *********@*****.***

Objective

With twenty-plus years in Telecommunications and Customer Service, I am looking forward to identify new areas of opportunity, using my past expertise.

Education

High School - Austin Community College

Related coursework:

.Studied Ethernet and Broadband .Microsoft Excel .Typing

.Dealing with Irate customers .Professional Speaking

Skills and Abilities

.Past Instructor of Adult classes for AT&T. Trained fellow employees on location in Mexico, City, on T1 and Ethernet basis for Ericsson.

LEADERSHIP

Past Area Governor of Toast Masters International

Demonstrated outstanding verbal/written communication with leadership skills to effectively resolve training challenges and promoted a positive learning environment, in Mexico City.

Successfully administrated programs, improved employee relations and motivated others to ensure a streamline operation.

Experience

NETWORK TECHNICIAN ERICSSON 1/2007 – 7/2015

Provide network management for enterprise telecommunication environments, ensuring reliability and stability among all systems and components. Determine and troubleshoot T-1, Ethernet and Broadband circuits.

Coordinate trouble resolution action plans with Local Exchange Carriers and Alternate Access providers

Trouble isolation on DS3/OC12 circuits and above, using Fusion

. Cooperative testing with AAV’s, resolving Ethernet issues.

COMPUTER TECHNICIAN SPRINT 1/1999 – 12/2006

Support to customers and field services in resolving moderate to complex technical problems

Performed 24x7 alarm monitoring various voice/data systems – Test/Install T1’s – DS3’s.

. HOBBIES - Singing, Bowling and Biking

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