Customer Service Technical Support

UMESH SANKURATRI

*** ******* **** *****, ***********, TN-37421, ***************@***.***, 352-***-****

EDUCATION:

Master of Science, Computer Engineering May 2016

University of Florida, Gainesville, FL

Recipient of Academic Achievement Award GPA: 3.3/4.0

Bachelor of Engineering, Electronics and Communication Engineering April 2014

Osmania University GPA: 8.2/10

SKILL SET:

• Programming : Swift, Python, Java, XML, MATLAB

• IDE, Tools and OS : Selenium, Xcode, Android Studio, Canopy, Eclipse, Windows, Unix, Linux, OS X

• Software : Forsk Atoll Software, Jira (Bug tracking), Confluence (Documentation), GitHub

• Databases : MySQL, MongoDB

• Version Control : SVN, Git

• Testing Approaches: Ad hoc, Black-box, White-box, Gray box testing methodologies

PROFESSIONAL EXPERIENCE:

Zumigo, a leading edge startup in location based commerce, San Jose, USA - Quality Assurance Intern Aug-Dec 2015

• Developed automated regression test cases with the help of Python scripts in Selenium.

• Extensive API and GUI testing of Zumigo tools and APIs, follow-up on resolution of defects,final testing and approval.

• Generated the reports of various mobile carriers and documented the results.

• Provided technical support to clients for troubleshooting service related issues.

Stephen C. O'Connell Center, University of Florida – Event Coordinator Oct 2014 - Aug 2015

• Assisted the event management team in managing workforces for events.

• Provided customer service to patrons.

• Helped in solving on-sight issues for the smooth execution of the events.

• Member of technical crew responsible for lights, sound and special effects for all events.

Defence Electronics Research Laboratory (DLRL), Hyderabad, India – Database Administrator Jan 2012-April 2014

• Schedule regular maintenance for data backups, data loads, updates, and new feature additions including a monthly

summary report on the progress against the maintenance plan.

• Testing/data acquisition/data analysis as needed.

• Trouble-shooting on data related issues with reports, analysis, and other deliverables.

YuppTV, Hyderabad, India – Business Analyst May 2011-Oct 2012

• Responsible for converting Business Resource Documents (BRD) to Functional Resource Documents (FRD) after

discussions with client and technical team.

• Develop and update functional use cases and conduct business process modeling to explain business requirements

to development and QA teams.

• Testing, Implementation, Planning and Execution of applications on iOS and android platforms.

ACADEMIC PROJECTS:

Scraping IMDB to find out the top movies sorted by user ratings using Python Jan 2016

• Read data from the URL to pull out rank, title, year, rating, run time and genre for the movies and write it to csv file.

Peer-to-Peer file sharing application in Java Mar 2016

• Application where the file server splits the file and shares those chunks among peers which form a network, each

having an upload and download neighbor. File sharing terminates once all the peers have the complete file.

Image Processing iOS application in Swift Nov 2015

• Created an Image Processing filter application which applies five filter configurations to the image.

• Created a user interface along with different thumbnails with varying brightness, contrast and grayscale.

Voice manipulator iOS application Sep 2015

• Built an iPhone app that records a conversation and then makes the voices sound like that of a Chipmunk.

Design and Implementation of Content Routing Protocol Mar 2015

• Protocol implements a network service which involves delivery of named content files.

Fingerprint Recognition Sept 2014

•Extracts the minutiae from the fingerprint images and matches with other fingerprints in the database.

CERTIFICATIONS:

• Cisco Certified Network Associate - CCNA Certification in Routing and Switching by Cisco (ID: CSCO12929194)

•Introduction to Swift Programming for iOS App Development on Coursera - License KC3JYNUWXUG6

•IOS App Development Basics by University of Toronto on Coursera - License RJ6QDUPVF5TE

•Python Data Structures by University of Michigan on Coursera - License 4YMZXB32HUXF

•Using Python to Access Web Data by University of Michigan on Coursera - License YQ8USAX4PEDL

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