Human Resource Customer Service

Wendy M. Odom-Ford *** Rich St Syracuse, New York 13207 315-***-****

*********@*****.***

Objective: To find a position commensurate with Human Resource Management, Sales/Recruiting, Administrative and Organizational skills.

Skills

• Detailed Oriented

• Excellent customer service

• Great Organizational Skills

• Pride in Work

• Driven to Learn

Experience:

Contemporary Personnel Services (CPS) 06/2014- present

Assistant Recruiter/Receptionist

Greet and direct visitors in a professional manner

Receive, direct and relay telephone/e-mail messages with appropriate etiquette

Provide support to sales/recruiters with data entry; prompt follow-up

Maintain general Filing system (organize and file office documents)

Negotiate/monitor/maintain an adequate inventory of office supplies,

Provide administrative services for Directors

Work on special projects as needed

Maintain a clean professional work space

Confirm Appointments

Onboarding paperwork

E-verify I-9 tax forms

Input information in system

SDS-RX- Pharmaceutical Delivery Service 03/2014 – 6/2015

Dispatch Operator - (Part time Evenings and Weekends)

Retrieved transportation orders from pharmacies via fax/phone/email. Dispatched drivers for Pharmaceutical deliveries throughout CNY. Programmed scanners for Drivers and input all runs in Excell program. Outlook. etc….

Wendy M. Odom-Ford 455 Rich St Syracuse, New York 13207 315-***-****

Centers at St. Camillus Rehab Services 4/2013- 5/2014

Scheduling Coordinator/Medical Secretary

Collecting Data and Imputting medical records in System.

Staff and Recruit 220 Registered Nurses, Licensed Practical Nurses and Certified Nurse Aide for 3 shifts 7 days a week for a 260 bed Nursing and Rehab facility.

Staff daily medical appointments

Staff departments in need of staff for call-ins and vacations

Recruit staff from 6 different Agencies

Payroll

Weekly Agency Invoices

Weekly Reports

Manpower/Adecco 8/2009-9/2012

Human Resource Specialist/Recruiter

Support the recruitment and selection of all Candidates Administration of applicant tracking system to include implementation and maintenance.

Conduct and implement recruiting initiatives and campus-wide training of hiring managers and search committees.

Administer all background and reference checks for potential candidates.

Network through industry contacts, community agencies, and professional associations, and represent Manpower at career fairs and expos.

Support the onboarding and orientation process including, offer negotiation, preparation of offer and new hire packets, initial communication and point of contact.

Develop a pool of qualified candidates for anticipated need.

Write advertisements and post openings in newspapers, websites, professional associations and other appropriate sources. Makes tailored recommendations for searches with specialized needs.

Maintain applicant data and search files to include both hard copy assist in the administration and implementation of the Manpower HR programs.

Provide confidential support to contract negotiations and labor relations. Assists with policy and procedural development.

Wendy M. Odom-Ford 455 Rich St Syracuse, New York 13207 315-***-****

American Inst. of Architects Resource Center 3/2006 - 8/2009 Event Planner

Provide Clerical and marketing Services for the American Institute of Architects Central New York (AIACNY).

Communicate with vendors and other organizations as they relate to Chapter operations or interests.

Recruit vendors for weekly educational Seminars for engineers and Architects of CNY.

Assist the Newsletter Editor with advertisements, promotions, etc.

Schedule, coordinate and monitor weekly luncheons presentations.

Update files and register new members.

Creating and developing strong business relationships to retain clients,

Ensure quality service,

Build additional revenue.

Cricket Communications 10/2008- 04/2009

Events Coordinator

Several Grassroot projects weekly

Events:

Plan, implement and attend all event:

Board Meetings.

Holiday Parties

Employee Birthday

Grand Openings

Works on portions of projects, developing list sources,

Recruiting volunteers for events.

Ability to manage concurrent projects under pressure

Syracuse.com 1/2008-07/2008

Marketing/Event Planning

Several Grassroot projects weekly

Setting up and promoting weekly at all local venues throughout Syracuse:

Farmer’s Market( Hanover Square, Park St)

2008 Jazz Festivals at OCC

Taste of Syracuse,

Burnet Park Zoo(Penguin Palooza)

March of Dimes walk a Thon

Party In the Plaza, Etc…..

Wendy M. Odom-Ford 455 Rich St Syracuse, New York 13207 315-***-****

Parent Success Initiative Program 9/2002 - 8/2005

Employment Service Specialist

Recruiting Non-custodial parents for planning, placement and providing requisitioning needed,

Post-Employment Services.

Conduct assessments,

Develop employability plans,

Begin job seeking activities,

Provide or arrange needed placement, training services.

Engage post employment services necessary for job retention or advancement, including on-site support.

Participate in staff development activities.

Complete government forms, case notes, data collection and recording activities to

determine project accountability

Education

Columbia College BA- Human Resource Management - Present

Minor: Accounting

LeMoyne College (MIS) Management Information Systems-Certified- 1999

Phillips Hair Institute Cosmetology License 1994

University College Business Management 1990

William Nottingham Senior High School- 1985

Chrysler Training Center

Outlook

Microsoft Office

Microsoft Word

Microsoft Works

Powerpoint

Excel Spreadsheets

Lotus 1,2,3

Access

ADP

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