Customer Service Representative
Resume:
Rene J. Bush
Yonkers, New York 10701
*********@*******.***
More than, 15 years of account management & customer service experience. Hardworking team player looking to obtain a position that is rewarding and challenging, that offers potential for advancement based on my initiative and performance.
Experience:
03/2015 – 04/2016
Kari-out Company White Plains, New York
Customer Service Representative
Answer and forward phone calls to appropriate individuals and departments
Establish new accounts for potential customers
Worked with warehouse manager, shipping and quality control departments.
File and faxed.
Provided information, reports and service reports to sales reps.
Maintained and updated customer accounts to reflect new information
Handled customer complaints with billing, orders and merchandise.
Communicated pricing quotes on specialized orders.
09/2014- 02/2015
Illy Café Rye Brook, New York
Customer Service Representative
Handle and processed all incoming problems, request and inquires
Operated a computer with multiple information screens to research and resolve customer questions.
Processed 50+ interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention.
Explain products and programs to customers
Troubleshoot coffee machines
Track and replace packages that did not arrive
Responded to pricing inquiries and processed orders.
05/2000- 10/2013
Sprint Communication Elmsford, New York Implementation Project Account Manager 1
Served as a single point of contact for business and corporate customers managing
over 8,000 communication devices.
Supervised the building, enhancing and advising for diverse corporate accounts.
Provided executive level project management for over 33 corporate portfolio
companies.
Initiated account billing analysis and diverse reports to maximize account efficiency
and accuracy.
Facilitated meetings for inside and outside support and provided Level I & level II
Troubleshooting.
Monitored corporate and business accounts to ensure account safety and intercept
fraudulent activity.
Taught new personnel on how to use the internal systems.
Managed inventory room and recorded any overages and shortages.
Provided support on customer site and trained personnel and programmed devices
to meet consumer expectations.
1999-2000
Nextel Communications Elmsford, New York
Customer Service Representative
Maintained thorough knowledge to assist customer concerns.
Established new accounts for individual and business clients
Received and annotated payments that were made to consumer accounts
Evaluated damaged and defected devices for end users and reported all problems to
service department for repair.
Advised and trained customers on how to read the bills.
Trained inside personnel and clients on how to use devices.
Taught new personnel on how to use the internal systems.
Managed inventory room and recorded any overages and shortages.
Provided satisfactory resolution to unsatisfied customers.
1988-1996
United States Army USA,
ClerkTypist/Receptionist
Supervised and performed Administrative and clerical duties.
Typed routine correspondence, messages, reports and forms.
Handled incoming and outgoing distributions.
Education: Monroe College New Rochelle, New York 1997-1999
Associate Degree Business Administration
Primary Leadership Development Course United States Army 1995-1995
Primary Leadership
Advance Individual Training United Stats Army 1988-1988
Apprentice Telephone and Data Circuitry Equipment Specialist Course
Computer Skills: Project Management Soft Skills Training, SAP, Internet Explorer,
Windows 3.1, 95, 98, 2000, XP, Vista, 7
Microsoft word, Outlook and Office applications.
Awards Received: Be the Reason Award 2006, 2 Commendations, 2 Good Conduct, 2 Achievement Medals,
Certificate of Achievement, Deans List, Nextel Employee of the Month October
2000 and, Certificate of nomination for Circle of Excellence for 2002 and 2003
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