Administrative Assistant Customer Service

SUMMARY

Detail-oriented Executive Administrative Assistant with the ability to prioritize projects, meet deadlines and be a team player.

MetLife – PennWood Financial 4905 Tilghman Street, Allentown, PA 18104

Administrative Assistant to Managing Partner 7/2015 - Present

All aspects of business administration. Typing, filing, answering the phone, scanning, and faxing

Customer Service - helping the client over the phone with time sensitive documents; including change of beneficiary forms, change of address forms, and claims.

Scheduling meetings and appointments with associates and clients in Outlook.

Preparation and reconciling of expense reports.

Payment of Invoices for 4 local offices and several detached offices.

Requesting access for new hires.

Maintain Access data base with current employee information.

Imaging and reimaging of new and used laptops for new hires.

Responsible for ordering of supplies through the ARIBA system for 4 local offices and several detached offices.

Binding booklets for clients.

Preparation of confidential sales documents for the firm.

Responsible for set-up and tear down of projectors for meetings.

Responsible for corporate credit cards.

Maintenance on all HP copiers including changing drums, toners, staples. Clearing jams, ordering supplies, and reporting issues to the help desk.

Responsible for maintaining and training of AED Equipment.

The Bon-Ton Stores, Inc. 3585 S. Church Street, Whitehall, PA 18052

Administrative Assistant to Vice President, Logistics 2/2005 – 7/2015

All aspects of business administration. Typing, filing, answering the phone, scanning, and faxing

Coordinated the Logistics Summit bringing 17 SVP and VP’s from Fairborn, Ohio, Rockford, IL and Milwaukee, WI to our Distribution Center for a 4 day conference. All air, hotel and rental cars were coordinated. All meals were brought in for the meetings, and I coordinated evening entertainment.

Coordinated the Health and Safety Fair, bringing in 12 outside companies to have booths at our distribution center with handouts for the associates. Catered a ‘healthy’ lunch for all 150 associates.

Coordinated the Transportation Summit with seamless PowerPoint presentations presented simultaneously for over 250 vendors.

Responsible for the Seasonal Picnics, Holiday party, and all activities in the building.

Prepare reviews and confidential documents for the VP.

Responsible for the petty cash in the building.

Responsible for all credit cards including Bank of America, Sam’s Club, Lowe’s, Home Depot and Staples.

Responsible for submitting expense reports for travel.

Keeps records of expense line budget lines responsible for in the distribution center and track to make sure we are staying in budget.

Processes all invoices for the building. Including end of month ROF, GL and AP reports.

Requests all SOX computer access for new hires.

Works directly for Vice President of Logistics, assists with director of store transportation, inbound and outbound transportation and human resources.

Assists the Safety Supervisor with monthly meeting notes sent out to the managers.

Purchases supplies through the ARIBA Online System for supplies for the entire building.

Coordinates all travel arrangements for the building.

Responsible for the inventory of computers, monitors, keyboards, mice and phones in the building.

Responsible for set-up and tear down of projector for meetings.

Registration and inspection of company vehicles.

J. D. Fields, Inc.

Office Manager, Sales Assistant, North East Territory 2000 – 2005

All aspects of business administration. Typing, filing, answering the phone, scanning, faxing

Researched upcoming DOT, State and Local highway construction projects.

Fast Paced On-line Bidding.

Supply Coordinator.

Coordinated transportation of Steel I Beams to job site.

Created an inventory Excel spreadsheet to track used and new material.

Created Request For Quote Standard Document.

Scheduled Appointments.

Tracked Expenses.

Cornerstone Advisors

Office Administration 2000

All aspects of business administration. Typing, filing, answering the phone, scanning, faxing.

Prepared Documents for Legal Department.

Worked with Sales and Marketing preparing promotional material for new potential clients.

Prepared and sent out mail merge documents to clients.

Researched companies in the North East with Dunn & Bradstreet program.

Rodale Press, Inc.

Purchasing Coordinator 1992 –2000

Prepared documents for quotations.

Prepared inserts for mailing to winning quote.

Prepared Invoices for Payment.

Worked for the purchasing department various projects.

Rodale Temp Service - Worked in Prevention, Men’s Health, Organic Gardening, Customer Service, Purchasing, and Advertising on an as needed basis.

Aqualon Hercules

Administrative Assistant to Safety Director 1990 –1992

Prepared OSHA Accident Reports.

Created CAS Labels for Hazardous Materials.

Prepared safety meeting notes.

Updated and prepared MSDS Sheets.

Prepared class hand-out materials.

Fittings of respirators.

Worked with and for the entire Safety department on all projects.

SKILLS

AED / CPR Certified.

PA State Criminal Background checked 3/2016.

Cogent Fingerprinted.

Fluent in Microsoft Word, Excel, Publisher, PowerPoint and Outlook.

Type 80wpm.

Strong organizational skills and attention to detail.

ACTIVITIES

BoxTop Coordinator for St. Joseph the Worker School.

Active Member of the Keystone Collie Club, Inc.

Breeder and Collie Referral with Pennsylvania Federation of Dog Clubs.

Member of the Collie Club of America.

Member of the American Kennel Club.

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