Customer Service Project Manager

Mara Kloss

*** ***** *****

Broomfield, Colorado 80020

814-***-**** ***********@*****.***

EDUCATION

UNIVERSITY OF PITTSBURGH at Bradford – Bradford, PA

BA, History and Political Science, August 2015

Teaching Assistant, Project Manager, and Team Leader within classes ran by Dr. William Schumann

co-partnered with the Appalachian Teaching Project (2011-2013)

Active within Student Government Association, held executive board positions (2009-2014)

Active within Zeta Alpha Chi Sorority, held executive board positions (2009-2013)

Key Skills: Proficient in Microsoft Office, MS Word, MS Powerpoint, and MS Excel. Great with teamwork along with stepping into key leadership roles and taking on such roles when instructed. Strong communication skills which has led to success when working with customer service.

WORK HISTORY

Park Center Lounge- Westminster, CO

Bartender and Server- March 2016-Present

Mixing and serving alcoholic beverages to customers

Creating drink promotions

Training newly hired staff

Working with staff to achieve nightly goals

Checking customers’ identification to confirm that they are legally able to consume alcohol

Welcoming, acknowledging and greeting guests who come to the bar, taking food and beverage orders from guests

Mike’s Bar- Denver, CO

Bartender- December 2015-March 2016

NOLA in the Square- Pittsburgh, PA

Bartender and Server- August 2015 to December 2015

The New City Line- Bradford, PA

Lead Bartender and Trainer – August 2014 to August 2015

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