Customer Service Manager

Taylor Jones

**** * ****** ** ****: 404-***-****

Charlotte, NC 28203 **************@*****.***

EXPERIENCE

North Atlanta Women’s Specialists, Atlanta, GA 2015 Present Patient Service Coordinator

Facilitate daily office operations for 10 Doctors, 20 Nurses, and Patients at four clinic locations.

Serve as liaison between insurance companies and patients to verify eligibility for benefits, resolve billing disputes, and ensure coding accuracies.

Record and distribute patient medical records, maintaining confidentiality protocols in accordance to office policies and HIPAA requirements.

Manage data entry of patients’ policy details and billing charges, ensuring accuracy and confidentiality.

Handle patient complaints, providing problem resolution or referrals to designated staff members as needed.

Manage the scheduling and confirmations of client appointments for four office locations. Physician’s Express Care, Atlanta, GA 2013 2014 Front Office Advisor

Selected by management to serve on the Hiring and Training Committee for three office locations; interviewed job candidates and participated in selection process.

Coordinated daily operations with onsite Clinical Advisor and Billing Manager.

Collected, input and reviewed patient data, ensuring that all necessary information was accurate and complete.

Administered vital signs, prepared lab work orders, and provided assistance to doctors and other staff members as needed.

Recorded and distributed medical records, outpatient orders, and patient receipts.

Managed office supply inventory.

Justice/Brothers Clothing Store, Atlanta, GA Summer, 2013 Brand Representative

Responsible for opening and closing of store.

Provided excellent customer service and consistently reached daily revenue goals provided by manager.

Maintained daily store operations including inventory control, merchandise receiving, stocking and financial transactions.

Assisted in the design of floor layout and merchandise displays. EDUCATION

American Military University, West Virginia

Associate of Arts degree in Business with a concentration in Human Resources, to be completed December, 2016

Current courses include Economics, Human Resource Fundamentals, and Employee Training and Development

ADDITIONAL INFORMATION

Organized detail oriented excellent telephone skills multi tasker

Experienced in MS Word, PowerPoint, Excel, and Citrix Receiver

Community Service includes volunteering for Meals on Wheels, and coaching at youth cheerleader camps

Contact this candidate