Customer Service Representative

Isaac Brown

HR Services Representative

Charlotte, NC

*******@*******.*** - 704-***-****

To obtain a position where I can assist customers with my training and skills to better satisfy their needs and concerns.

WORK EXPERIENCE

HR Services Representative

Ranstad/Aon Hewitt - February 2016 to April 2016

Responsible for answering and handling inbound call from client employee's conduct follow-up outbound calls.

• Answer concerns and questions and educating them on their benefits

• resolve complex issues relating to their health, savings and retirement plans and human resources related issues.

Floor Assistant

Kelly Services/ Allstate Insurance Company - April 2015 to September 2015

• Provide documentation via email on associates assistance was provided to • Provide feedback to associates

• Made sure all associates were adhering to all company policies and procedures Customer Service Representative

- September 2014 to April 2015

• Place and receive calls to and from warm lead for sales agents.

• Forward request to appropriate area

• Answer routine insurance questions with interest and compassion Customer Service Representative

Convergys - May 2014 to September 2014

• Provided best-in-class customer service and problem resolution to customer queries over the voice based phone service.

• Met customer requirements through first contact resolution.

• Clarified customer requirements; probe for and confirm understanding of requirements or problem.

• Listened attentively to customer needs and concerns; demonstrate empathy.

• Confirmed customer understanding of the solution and provide additional customer education as needed.

• Prepared complete and accurate work and update customer file Customer Service Representative/Acting Team Lead

ACS/NJ E-Z Pass - February 2003 to November 2013

• Distributed outgoing and incoming correspondence

• Assigned work to the customer Service Representatives

• Resolved customers issues and concerns

• Performed Acting Supervisor duties

• Performed quality control on documents for accuracy on customers account. EDUCATION

High School Diploma

Monmouth Regional High School - Tinton Falls, NJ

Certificate

Institute of Audio Research - New York, NY

ADDITIONAL INFORMATION

SKILLS

Proficient in Microsoft Office

Internet Explorer

Customer Service

Creative Problem Solver

Quick learner

Great work ethics

Contact this candidate