Customer Service Agent
Resume:
ANNE CAMILLE H. BAGA #* *th Street Fortune Village 5
Valenzuela City
Phone: 092********/292-72-07
Email: ************@*****.***
OBJECTIVE
To bring my hospitality and customer service skills to achieve the highest level of customer satisfaction and safety.
SKILLS
Able to work efficiently in a team environment
Good Communicator
Hard working and Dedicated
Creative and Goal Oriented
EDUCATION
College: Bachelor of Science in Tourism Management
Colegio de San Juan de Letran- Intramuros, Manila (2011-2015)
Secondary: St. Louis College Valenzuela (2007-2011)
Elementary: St. Louis College Valenzuela (2001-2007)
PERSONAL INFORMATION
Date of Birth: March 16, 1995
Place of Birth: Manila
Gender: Female
Religion: Catholic
EXPERIENCE
Took up On-the-Job Training at Rajah Travel Corporation as a Receptionist and Team Assistant
3/F Gercon Plaza, Makati Avenue, Makati City
April 15, 2013 to May 26, 2013
Job description: Greeting and Assisting customers, Answering phone calls, Documentation of papers
Worked as Park Operation Team Member at Busch Gardens, Tampa, Florida
10165 N Malcolm McKinley Dr, Tampa, FL 33612, United States of America
March 15, 2014 to June 15, 2014
Job description: Operating rides, Providing excellent guest interaction, Assisting customers with their queries, Ensuring the safety of customers all the time, Performs other related duties as required.
Customer Service Agent at Singapore Airlines
Ninoy Aquino International Airport Terminal 3, Pasay, Metro Manila
August 25,2015 to Present
Job description: Assisting passengers with check-in procedures, Processing ticket changes, creating and booking reservations. Facilitates the passenger boarding process. Implements standard procedures during overbooked, irregular flights and denied boarding situations. Logs in tickets and completes sales reports.
SEMINARS ATTENDED
The Basic of Proper Hygiene and Sanitation in the Kitchen and Introduction to Pastry, How to handle Guest Complaints, Basic course of Housekeeping and How to be a Good Front Office Agent
Cebu City, Philippines
November 30, 2011
Unleashed: Developing the Artistic Side of Future Hospitality Practitioners
Colegio de San Juan de Letran- Intramuros Manila
September 5, 2012
Soar: Enhancing Knowledge through Developing Trends in the Hospitality Profession
Pan Pacific Manila
February 2, 2013
Personality Development Seminar
Colegio de San Juan de Letran- Intramuros Manila
April 1-3, 2013
CHARACTER REFERENCE
Assistant Professor Fernando V. Trinidad
Tourism Coordinator
Colegio de San Juan de Letran- Intramuros Manila
Ms. Michele Macdonald Cupps
HR Department Head
Busch Gardens, Tampa, Florida, United States
Mr. Jejomar Salada
Supervisor
Singapore Airlines, NAIA Terminal 3 Pasay City
Ms. Genia Sumo
Lead Agent
Singapore Airlines, NAIA Terminal 3 Pasay City
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