Customer Service High School

Gracy M. Chavez

**** ****** **. **** *******, Texas 77055 Cell: 346-***-**** Email: ******.*****@*****.***

Professional Summary

I am a hardworking person, determined, reliable, and energetic. I have a professional demeanor and professional phone etiquette. I love learning and exceeding in new things. I am a very outgoing person with superior customer service skills. Looking for new challenges and a company that will help open a window for a possible career.

Skills

• Fast Learner

• Bilingual (English and Spanish)

• Great People Skills

• Fast typing (55 WPM)

• Proficient in Word and PowerPoint

• Critical Thinker

• Highly Dependable

• Excellent Attention to Detail

Work History

December 2015-June 2016-Administrative/Legal Assistant (Full-Time)

Law office of Velia E. Rosas-5225 Katy Freeway, Suite 490, Houston, TX 77007

Answered multiple phone lines, took payments from clients, used QuickBooks to input new clients payment balance, took down messages for other legal assistants or for attorney, translated documents and invoiced billing. Sent out mail to immigration and to trial attorneys, tabbed and sent out copies, and checked our business mail regularly.

Worked on removal cases (UAC), would speak to clients regarding their cases and stories. Used INSZOOM to input, edit, and create forms for clients, and drove to Immigration to drop off documents for deadlines needed to be met.

Feb 2015 – November 2015 – Assistant (Part-Time)

Law office of Daniel K. Chism – 2075 Antoine Drive, Houston, TX 77055

Answered the phone, spoke to clients regarding their case, drove to pick up payments from clients, did the filing and the paperwork, called the courts for any information needed and was the interpreter. Used ProDocs to edit and create motions and used E-File to file documents with the courts.

October 2014 – February 2015 – Hostess (Full-Time)

Morton's the Steakhouse - 1001 McKinney Street, Houston, TX 77002

Greeted guests, interacted with them while sitting them at their table, worked with OpenTable, answered phone calls, made reservations, transferred calls, and took down messages for managers and the event coordinator.

Aug 2013 to Feb 2014 - Hostess (Full- Time)

La Hacienda Escondida - 1431 West 26th Street, Houston Texas 77008

Greeted guests, interacted with them while sitting them at their tables, answered the phone, took to go orders, and handled the cash register, also the money that the servers turned in at the end of the night.

Education - Graduated 2012

High School Diploma

Northbrook High School- Raider Circle North #1, Houston, Texas 77080

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