Customer Service Administrative Assistant

Amanda K. Stetzy

***** ********* **** ******** *******, Ohio 44125 ********@****.*** 216-***-****

OBJECTIVE

Seeking a position in the field of human resources utilizing analytical, administrative, customer service, and communication skills.

EDUCATION

Bachelor of Business Administration, May 2015

Kent State University, Kent, Ohio

Major: Accounting; GPA: 3.19

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Access, Outlook, QuickBooks, HTML, JavaScript

WORK EXPERIENCE

Administrative Assistant, 18 8 Fine Men’s Salons

Beachwood, Ohio (October 2015 – Present)

Provided hospitality to a wide variety of guests by creating a welcoming atmosphere and offering refreshments

Scheduled appointments, answered phone calls, and maintained client records

Operated cash register, point of sale functions, and various salon software applications

Handled marketing and selling retail products, memberships, and special promotions to clients

Contributed to the training and development of employees and new hires

Marketing Assistant, Universal Windows Direct

Oakwood Village, Ohio (May – September 2015)

Updated and maintained detailed customer database

Processed sales leads in an organizational and timely manner

Assisted Director of Marketing in preparing payroll and scheduling weekly marketing meetings

Answered all incoming calls and company inquiries

Tax Department Intern, Pease & Associates, Inc.

Cleveland, Ohio (January – April 2015)

Prepared tax returns for individuals, partnerships, S and C corporations, and non-profits

Collaborated with other preparers, reviewers, and managers to complete projects

Created work papers to improve and simplify process of tax preparation

Adjusted clients’ books to correct accounting errors

OTHER WORK EXPERIENCE

Hostess, Playmakers Sports Grille

Garfield Heights, Ohio (May – November 2014)

Answered phone calls and booked reservations

Greeted and seated customers

Communicated with servers regarding seating arrangements

Executed all aspects of carry-out order process

HONORS AND ACTIVITIES

Dean’s List, Spring 2014

Member, Greater Cleveland Volunteers – 1-2-3 Read Program Tutor (2015 – 2016)

Member, Accounting Association (2012 – 2014)

Member, Management Information Systems Association (2014)

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