Customer Service Administrative Assistant

Shequeta Sanford

Greenville, SC

********@*****.*** - 757-***-****

Seeking administrative position with focus on Client Relations/Customer Service. Authorized to work in the US for any employer

WORK EXPERIENCE

Banking Specialist

TD Bank - Greenville, SC - May 2016 to Present

Answering phone calls from customers.

Assisting customers with changes to their accounts. Documenting account regarding changes or alerts

Subject Matter Expert (SME)

Concentrix - Greenville, SC - September 2015 to May 2016 Responsibilities

Answering questions for agents who are taking phone calls for customer's who are QuickBooks customers. Processing changes to customer's accounts.

Skills Used

The ability to adapt to changing roles and work well with other co workers. Account Payable Coordinator/Administrative Assistant Headway Workforce Solutions - Hampton, VA - October 2014 to August 2015 Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Comply with federal, state, and company policies, procedures, and regulations.

• Code documents according to company procedures.

Benefit Specialist

Patient Advocate Foundation - Hampton, VA - March 2010 to October 2014 Answer calls and assist patients.

• Process applications

• Organize mail, scan and upload documents into patient's accounts

• Processing claims- reimbursing patients or paying providers for services or items that are covered under the programs guidelines.

Senior Customer Service Representative

Verizon Wireless - Greenville, SC - July 2006 to March 2010 Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Solicit sales of new or additional services or products.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Skills Summary:

Project Management

Microsoft Excel, Word, PowerPoint, Access

Written Correspondence

Customer Service

Outlook

General Office Skills

Billing

EDUCATION

Strayer University - Greenville, SC

January 2007 to Present

Norfolk State University - Norfolk, VA

January 1996 to May 1998

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