Customer Service Administrative Assistant
Resume:
Dana L. Blass
Gilbert, AZ ***95
Objective
Seeking a challenging position in a diverse work environment wherein my experience may be utilized to its fullest potential. Detail oriented with strong organizational skills and the capability to multi-task and prioritize tasks to meet deadlines. Posses effective verbal and written communication skills with a demonstrated ability to effectively support multiple executives.
Experience
Capital Consultants Management Corporation, Scottsdale, AZ December 2008 – Present
Power Ranch Community Association – Communications Coordinator February 2013 – Present
Drive the creation of and manage the posting of E-Mail blasts
Maintain community website
Administer ActiveNet on facility reservation requests; monitors policy and usage
Prepare and process facility rental refunds
Opens facilities for reservations when needed
Shows facilities to potential renters
Act as primary contact for all private facility rentals, ensuring that all necessary arrangements for payment, set up and take down have been made
Maintain event invitations and event registrations in Constant Contact
Create and prepare Constant Contact invites to events for residents of the community
Works in conjunction with Lifestyle Director to produce community events, activities and program materials
Power Ranch Community Association – Covenants Coordinator July 2011 – February 2013
Schedule and maintain visual inspections of residential and commercial properties, for compliance with deed restrictions.
Assist in the creation and adoption of violation policies based upon State Statutes and the Community Associations governing documents.
Provides information, assistance, materials and education to new and existing homeowners regarding the benefits of Association living and the impact of the Deed Restrictions.
Review weekly property inspection reports
Responsible for the tracking and coordination of the fine process, including notifications, verifications, and file maintenance
Interpret and enforce property maintenance codes and regulations
Coordinate duties with city code enforcement
Accounts Receivable Clerk May 2009 – July 2011
Perform data entry for multiple communities such as posting fines, late fees and miscellaneous charges on homeowner accounts
Ensure collection policies of five communities are adhered to
Scan remittance checks and process homeowner payments
Create statement files for late-letters, upload to Letterstream and notify community manager(s) as necessary
Perform closings for new homeowners
Issue credits on homeowner accounts as instructed by community manager(s)
Verify proper billing rates, cycles and special needs for five communities
Customer Service Representative December 2008 – May 2009
Provided outstanding Customer Service to all internal/external CCMC clients.
Provided assistance to homeowners on various issues to include billing, dues, fees, general account maintenance and other issues as required
Performed daily postings of both NO DOC payments and Lockbox payments via SmartStreet
Reconciled weekly/monthly Title Checks payable to CCMC
Primary back up for receptionist
Western National Bank, Phoenix, AZ May 2007 – October 2008
Executive/Marketing Assistant
Provided administrative support for the CEO, COO and Executive Vice President of Sales/Marketing.
Coordinated and set-up client networking events.
Developed and maintained a Quarterly Employee Newsletter to effectively communicate company news and events for employees.
Maintained company website to include administrative responsibilities of data.
Created, distributed and tracked through Constant Contact website mass e-mailings and administered database of contacts.
Setup corporate account agreement with Verizon for bank executives and managers.
Coordinated preparation of monthly board meeting presentations.
Arranged meetings, tracked schedules, setup hotel travel arrangements for out-of-town board members.
Organized monthly employee meetings.
Ordered appraisals and environmental audits for all new loans, track bids, and coordinated with appraisers and loan officers.
Answered multi-line phone system.
Liason for bank and publicity company.
Assisted in developing marketing materials and coordinated printing requirements with outside source.
Directed ordering of supplies, promotional items, and business cards.
Arranged repairs or service for all suites and branches to include repairs on equipment.
CompuSource Systems, Inc., Amherst, NY August 2006 – May 2007
Quality Control Assistant
Supported the Quality Control Manager by providing various general office duties.
Primary duties included verification of credit union record retention services such as CD-Docufile and Microfiche.
Maintained credit union off-site storage.
Set-up and maintained billing sheets for retention services.
Maintained and tracked all in-coming media backups.
Created and printed marketing materials; including follow-up calls on those materials.
Maintained internal credit union filing and scanning.
IMMCO Diagnostics, Inc., Amherst, NY May 2005 – June 2006
Administrative Assistant/Medical Transcriptionist
Supported three pathologists and CEO, typed clinical reports and took dictation.
Answered incoming phones, greeted clients.
Prepared mailings and maintained patient files.
Dunhill Staffing Systems, Inc., Buffalo, NY December 2004 – May 2005
Executive Assistant
Temporary assignment at Forbes-Capretto Homes through Dunhill Staffing.
Supported and provided assistance in the key administration functions of the office staff and Owner/President including word processing, filing, mail, budgeting, scheduling, coordination of meetings/conference calls, preparation and assembling presentation material and proposals, personal finances.
Prepared reports, mailings, worked on special projects as required.
Bank of America Corporation, Buffalo, NY November 1997 – July 2004
(formerly FleetBoston Financial Group)
Relationship Associate/Senior Administrative Assistant February 2000 – July 2004
Government Banking Division
Supported the Sales Relationship Managers (RM)/ Vice President in Buffalo and Rochester by providing a broad range of general sales and administrative support services, including daily schedules/calls and coordination of other bank business.
Primary duties included service and resolution of client issues for municipalities with budgets from $1 million to $1 billion dollars.
Prepared, executed and delivered securities to municipalities, bond counsel and purchaser. Arranged settlement, confirmation and agency payment at the time of origination and maturity.
Worked directly with customers to resolve problems, developed cross selling opportunities, gathered information and documentation for analysis, followed up on time sensitive and outstanding issues.
Monitored and responded to day-to-day compliance, audit and regulatory issues.
Administrative Assistant April 1999 – February 2000
Government Baking Division
Provided assistance in the key administration functions of the division and Vice President to include word processing, filing, mail, budgeting, scheduling, coordination of meetings/conference calls, preparation and assembling presentation material and proposals.
Other duties included maintenance of client database and files, provided and strived for strong customer service, effective communications between clients and office management, preparation of monthly reports and mailings, worked on special projects as required.
Recovery Clerk III November 1997 – April 1999
Consumer Loan Division
Provided quality customer service for a high volume of incoming customer calls and directed to appropriate client representative for resolution.
Maintained customer database and prepared activity reports. Assisted managers with external processes and supported outside, third party vendor relationships.
Education
Genesee Community College, Batavia, NY
Pioneer High School, Yorkshire, NY June 1994
Professional Skills
Proficient in Microsoft Office, Outlook, ACT!, Constant Contact, ActiveNet, Jenark, Paradox, Lotus 1-2-3, DOS Applications
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