Customer Service Medical

Stephanie A. Bussard

***** ******* ******* **** **********, MD 21782 Phone: 301-***-****

***-***@******.***

SUMMARY

Responsible, detail oriented professional applying for this position who has exceptional technical, analytical and administrative abilities. With 15+ years’ experience in administrative and customer service fields and specialized training in various medical fields, looking for employment where the skills obtained through education and experience can be applied.

COMPUTER SKILLS and QUALIFICATIONS

Software experience includes: Microsoft Office Word, Access, PowerPoint, Excel, Meditech, Misys, Medisoft, Medic, QuickBooks, MMLD, TurboDoc, etc.

Typing speed: 55 words per minute with 100% accuracy

10-20 International System for Polysomnography

Accurately measures, marks and preps for electrode application

Recognizes life-threatening arrhythmias

Scores sleep stages and reads wave forms associated with polysomnograms and EKG’s

Works well with patients and maintains HIPPA compliance

EXPERIENCE

4/2015 – 7/2015 Customer Service Associate (Seasonal Employ)

240-***-**** Lowes Home Improvement 500 Wesel Blvd. Hagerstown, MD 21740

Assists in all aspects of customer service in lawn and garden center- answering questions about gardening and landscaping, helping customers find correct items, watering plants, stocking supplies, etc.

11/2013 - 11/2014 EKG Technician (flex-staff) Meritus Health Center 301-***-**** 11110 Medical Campus Dr. Hagerstown, MD 21742

Obtains and prepares electrocardiograms for inpatients, outpatients, Same Day Surgery, Pre-Admission and Cardiac Diagnostic Center locations.

Operates electrocardiogram equipment to obtain accurate, artifact-free tracings for physician evaluation on a standardized placement protocol.

Uses Meditech and other databases as needed to enter all demographics and related information.

12/2006 – 10/2009 Medical Billing Analyst /Coder

USCG National Maritime Center – Medical (contracted by Godwin Corp- Hyattsville MD)

888-***-**** 100 Forbes Rd Martinsburg, 25401

Responsible for accurate ICD-10 coding of mariner files when completed physician’s physical shows apparent medical condition or detailed diagnosis. Records management experience.

Medical analysis of same mariner files determining status of licensing and documentation.

Project scheduling in a demanding customer environment. Experience leading diverse groups of people during meetings. Ability to professionally interact with customers on all levels.

Produced documentation and written policy and procedure manuals, along with authoring various internal documents used for interfacing between government offices.

09/2005 – 11/2006 Medical Coder/ Biller Center for Chest Disease/Thoracic Surgery Hagerstown, MD 21742

Performs accurate ICD-9 coding procedures for reimbursement from insurance companies along with accounts receivable follow-up and collection procedures to obtain timely reimbursement.

Contacted third-party carriers and individual providers for collection purposes when necessary.

Knowledge of federal, state and local legal and regulatory provisions that relate to collection activities.

Assists in evaluation of accounts receivable and participates in development of collection strategies to decrease outstanding A/R.

EDUCATION

08/2010 American Academy of Sleep Medicine A-Step Program – Sleep Medicine

Tennessee Academy for Sleep Medicine- Erlanger North Sleep Disorders Center

632 Morrison Springs Rd. Chattanooga, TN 37415 4.0 GPA

10/2006 Associate of Applied Science Medical Secretary/Assistant 4.0 GPA

Kaplan University - Crestwood Drive Hagerstown, MD 21742

05/1980 Diploma Academic and Business Studies 3.9 GPA

Clear Spring High School Clear Spring, MD 21722

LICENSES, CERTIFICATIONS and AWARDS

CPR and Basic Life Support certification: updated every 2 years

CPC (Certified Professional Coder): obtained 2006 from AAPC

Surge Team Professional’s Award- National Maritime Center, United States Coast Guard

Commanding Officers Award- National Maritime Center, United States Coast Guard

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