Administrative Assistant/ Customer Service/ Data Entry/ Receptionist

Career Objective:

Seeking to serve your organization and establish an enjoyable career for myself to excel in a field with hard work, perseverance, and dedication.

Employment History:

Administrative Assistant

Re/Max Heritage, Blue Springs MO (July 2016- August 2016)

Assistant is responsible for the day to day operations of the team, including but not limited to; developing systems, checklists, and procedures to ensure a smooth and efficient operation of the office.

Assistant will prepare listing paperwork, submit contract to the office and coordinate schedules.

Program Services Administrator

United Country Real Estate, Kansas City MO (August 2012 - July 2016)

Receptionist: Directs inbound and outbound call activities

Is the primary contact between Consumers, United Country Home Office and UC affiliates/sales agents via email or phone with assistance regarding UC property listings and/or publications.

Recognized for outstanding and timely follow-up on data input

Maintains new and old office contact information for estimated 410 +/- offices nationwide for the department to be able to send out their service tenure pens with a congratulation letter, invitations, and greeting cards and/ or flowers to employees and brokers who are sick or had a loss in the family.

Orders office supplies for all departments from our vendors

Ships out affiliates office supplies that we provide

Maintains the Pitney Bowes machine by checking for updates, added money to our account when needed and run the mail through for postage.

Maintains, processes the order and ships the fair booths to our affiliates

Updates the operational procedures front desk manual for customer service associates

Sets and meets professional quarterly goals. Helps team members to reach our quarterly goals, along with my own quarterly goals.

Recognized for attending the company’s United Power Class

Personal Shopper

Hy-Vee, Raytown MO (April 2009 to August 2012)

Personal Shopper is responsible for checking the email for orders. Ensuring order accuracy shopping for what is on their grocery list. Scan the items through the register computer system and process the credit card, check, or cash in register and providing timely delivery.

Cashier

Administrative Assistant

Cyber Center, North Kansas City, MO (2008 to 2008)

Administrative Assistant/ Receptionist.

Answered inbound phone calls providing quality customer service

Using organizational and data entry skills, prepared meetings

Provided office support services and performed receptionist duties

Performed other duties as assigned

Secretary:

Century 21 Klahn & Associates, Lee's Summit, MO (2007 to 2008)

Answering inbound phone calls providing quality customer service

Using organizational and data entry skills, prepared meeting

Provided office support services and performed receptionist duties

Performed other duties as assigned

Routed all incoming calls to proper staff members

Took dictation, transcribed, distributed, and filed departmental meeting minutes

Answered staff inquiries and advised personnel on administrative and clerical matters

Meet and greeted clients

Education:

Kansas City Community College (Blue River), Independence, MO (2008)

Associate of Arts, Certificate – Administrative Assistant

Scholarships: First Presbyterian Church.

Gained knowledge in:

Business communication and etiquette.

Dictation & 10 Key methods.

General Studies

Microsoft Office Suite 1993, 1997, & 2010 (Access, Excel, Power Point, Outlook, & Word).

Web Design (2007 Dreamweaver)

Volunteer:

First Presbyterian Church:

Elder - Chair for the New Life Committee/ Public Relations (2year term) & Inactive Deacon (3year term).

Hand bell & chancel choir member

St Mark’s Catholic Church - Boy Scout Troop 865

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