Customer Service Manager
Resume:
Mary A. Hall
Pontiac, MI. *****
*************@*****.***
OBJECTIVE:
To obtain a position that will utilize my educational background and broad knowledge in the financial and customer service industry, capitalize upon my training, organizational and interpersonal skills and provide a platform with respect to professional enhancement and growth.
HIGHLIGHTS OF QUALIFICATIONS:
•Provide customer service to clients in a call center environment
•Liquidation of high-risk accounts
•Reconcile contracts and procure repossessions/voluntary surrenders
•Direct customer complaints/concerns
•Loss prevention, risk and budgetary analysis
•Manage a delinquent account inventory of $1M
SKILLS CATEGORIES:
Excellent customer service skills
Organizational, verbal/written communication skills
Budget analysis skills
Risk analysis knowledge and managerial skills
MS Outlook,MS Word,MS PowerPoint,MS Excel, Lotus Notes, type 70 WPM
EMPLOYMENT HISTORY:
Account Manager, 04/1998-02/2010, Chrysler Financial,Troy, MI.
Sales Associate,09/2010-07/2011,T.J. Maxx, Auburn Hills, MI.
Customer Service Rep, 05/2011 to 07/2011, Pscu Financial Services, Auburn Hills, MI.
Collections/Foreclosure Rep, 04/2012 to 11/2013, The Mortgage Center, Southfield, MI.
Collection Manager, 01/2014 to 09/2014, Mark’s One Car Rental, Oak Park, MI.
Collection Manager, 11/14 to 08/16, North American Bancard, Troy, MI.
EDUCATION:
Pontiac Northern High School, MI.- High School Diploma
Baker College, Auburn Hills, MI.- Business Administration
NOTES/OTHER INFORMATION:
My background has given me the opportunity to develop excellent writing and interpersonal, and communication skills, which are vital to establishing and maintaining profitable professional relationships. I look forward to applying these abilities to the challenges that a position with your company would present. My resume cannot adequately communicate my qualifications in great detail, which is why I would appreciate the opportunity to discuss with you in person how I can become an asset to your company. Please feel free to contact me at your convenience using the above information with any questions you may have.
Warm Regards,
Mary Hall
Contact this candidate