Customer Service Office
Resume:
Guadalupe Galvan
Fort Worth, TX 76114
********@*****.***
Objective: Methodical, detail-oriented professional looking for an Administrative Assistant position. Detailing customer care, bookkeeping, secretarial and general office skills will be fully utilized to contribute to office’s efficiency and productivity.
Professional Experience
City of Edinburg Edinburg, Texas
Senior Secretary I / Office Specialist 06/2005 - 01/2016
Responsible for the timely completion of vital documents
Issue vital statistics permits
Maintained records and issued certificates of Vital Statistics
Requested tax extensions from the Finance Department
Responsible for verifying voters registration
Adapted to policies and procedures for the city’s office operations
Continuously inventories working files (record copies) for retention
Processing US Passports for customers
Tasks associated with security measures
Managed, trained and develop front end employees
Assist in processing employee’s payroll
Process and assist in citizen’s comments and concerns
Jackson Hewitt Tax Services Edinburg, Texas
Tax Preparer 12/2004 – 04/2005
Processed tax preparation for customers
Answer tax questions and concerns
Answer phone and assisted customers with inquires
Prepare tax return estimates
Jesus Sotelo & Associates Pharr, Texas
Accountant 7/2003 – 12/2004
Provide customer service and processed client requests
Processed client disbursements as requested
Processed payroll utilizing Quick Books
Completed bank reconciliations and resolved all outstanding items
Responsible for maintaining office supplies and inventory budget
Employees Verifications of Government Assistance
Prepare accounting reports and approved needed journal entry adjustments
Verified and processed medical discounts
South Texas Vo-Tech McAllen, Texas
Federal Work Study Student 12/2002 – 06/2003
Book inventory and kept records updated
Provided clerical support to other staff members as needed
Filing student records and other confidential information
Driveline International Alamo, Texas
Inventory Clerk 07/2001 – 04/2002
Provided verification of invoices ensuring they were correct
Data entry of inventory reports and worksheets
Preformed general clerical office duties as needed
Responsible for ordering of parts, ensuring parts were in stock
Grand Travers Band Casino Resort Suttons Bay, Michigan
Human Resources Assistant 04/2000 – 02/2001
Maintained filing system for confidential applicant information
Answer phones and assisted in employment inquires
Assisted HR staff in general office duties as needed
Responsible for office supply inventory
Data entry of applicant information
Routing of mail to corresponding departments
Presentation of orientation of new hires
Scheduled pre employment T/B and drug test
Education
Graduate of Donna High School 05/1997
High School Diploma
Graduate of South Texas Vo-Tech 06/2003
Computer Accounting Certificate
Jackson Hewitt Tax Services 12/2003
Basic Tax Preparation Certificate of Completion
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