John Crunk Ph.D. ABD

*** ****** ** 404-***-****

Dallas, GA 30132 acwb12@r.postjobfree.com

(Prefer initial contact through email)

WORK EXPERIENCE

Manager of Development and Performance Team 11/2015 – 7/2016

VMWare Airwatch Atlanta, GA

In the position of Senior manager I was responsible for all aspects of the performance testing team which included both performance testers and java developers using Agile Software Methodology. This position also included the management of three performance testing labs and several development adhoc labs. Responsibilities included but were not limited to building lab environments, fixing the process by which developers and performance test engineers communicated to each other, and reporting to Directors, VP’s, and Senior VP’s findings of performance test.

Built lab environments and VM’s for performance test and automated test runs.

Implemented processes which included questionnaires about projects, test strategies, and test reports that were seen both internally by Senior VP’s, VP’s, and Directors as well as externally by customers..

Managed very large projects that were sensitive and had high visibility throughout the company.

Wrote performance test automation that would run our test nightly and produce dashboards and reports to be reviewed the next day.

Built databases for all performance test environments and created data for those environments.

Lead development efforts of a framework that is to be given to customers.

Brought teams together that were working on 2 different software methodologies so that they could all work in Agile methodology even though they were not collocated.

Approved releases of software through 3 releases for aspects as they relate to performance of the application.

Managed the development of mocks so that our lab environment could continually be live with traffic and communicate as devices do in production with the development of mock GCM, APNS, and WNS.

Got projects that were off track back on track for several projects.

Conducted daily standup meetings with Performance Testing team and Developers.

Implemented processes for the creation of new lab servers for performance testing.

Wrote application for scheduling test runs in the labs.

Used Dynatrace for finding performance bottlenecks

Wrote automation that would create reports of system resources after test automation ran.

Senior Performance Test Engineer 10/2011 – 11/2015

Fiserv/Checkfree Norcross, GA

Worked in the position of performance test engineer where I tested many high priority and visible projects. Functioned as the lab administrator for the test environment and performance center consisting of over 1500 servers. Did a performance center upgrade on performance center 9.5 to performance center 11 and performance center 11.0 to performance center 11.52. Helped teammates with trouble areas in their projects and conducted multiple POC on performance test methodologies.

Mentored team of 14 on more difficult or challenging projects to complete successfully in the time allowed.

Wrote API for use in testing tool for asynchronous communication with Winsock application using .Net and C++.

Producted documentation on projects for test strategies and results.

Guided team-mates on their projects as appropriate to stay on track helping as needed.

Did performance center upgrade from version 9.5 to version 11, and 11 to version 11.52.

Performance test lead for Banklink application.

Did POC on Portico bank application

Performance tested Tandom card reader hardware and software stubbing soap calls for middleware.

Wrote Winsock, http/html, Soap, TruClient, and Click and Script protocol scripts for various projects.

Planned and setup monitors for projects to find bottlenecks.

Planned and executed scenarios for real-world user load test cases.

Helped teams determine the best approach for performance testing their applications.

Conducted POC for evaluation of Dynatrace and CA Wily monitoring software.

Planned upgrade of Performance Center to version 11.52

Wrote .DLLs to facilitate performance testing with encrypted messages for high volume Tandem application.

Owner 6/2000 – 10/2011

Crunk Technical Services Dallas, GA

Additional Information

Beta Tester for Loadrunner 9.5 and Loadrunner 12

Clients

LexusNexus

Worked in the position of Senior Automation QA III where I was responsible for the automation of several high priority International and Domestic products. Collaboration and the collection of requirements along with careful planning of the test automation is of particular importance in this position due to the short timelines that teams worked under.

Used Quick Test Professional as an automation tool for the testing of applications

Wrote generic test that read WSDLs and dynamically created SOAP calls to the services.

Wrote function libraries for use throughout the company for test automation.

Collaborated with users, business, and team members to collect requirements

Targeted candidates for test automation to optimize automation efforts.

Planned and conducted performance test using Loadrunner.

TCS/Home Depot

Worked as Lead Automation Engineer to communicate between management with TCS and Home Depot. Implemented methodologies and framework to increase the proficiency of team members by up to 400%. Designed generic libraries that conformed to best practices policies assisting teams to become more proficient and improving validation and verification of applications during automated test runs.

Used Quick Test Professional as an automation tool for the testing of applications

Setup test runs to be able to run from Quality Center on multiple machines.

Used the ability to run test from Quality Center to reduce the execution of test normally taking 8 hours down to 1 hours.

Wrote generic libraries that could be used in any application to assist with automation task

Ran test for project teams to validate and verify applications

Worked with offshore teams to provide training and support in the better use of tools for test automation

Implemented Flex Monkey for the test automation of Flex applications through Quality Center and QTP

Did proof of concept for automated test of Siebel application and CRM system

Did proof of concept for automation of POS application

Autotrader.com

Created methodogies for submitting projects to the performance testing team including entry and exit criteria. Setup Sitescope for monitoring projects and system resources. Conducted meetings with business during the discovery, testing, and reporting of results in performance testing activities. Evaluated automated test solutions and made recommendations to management for solutions in areas that were lacking.

Performed performance test and analysis on new hardware for Consumer Site (www.autotrader.com).

Conducted performance test of the Consumer Site (www.autotrader.com)

Designed performance test of Dealer Site and Fastlane site

Worked with Ajax and Java technologies

Designed test for performance testing of services in Majic Bus.

Performance tested back end systems for problems including ICE and FAST (the search technologies).

Analyzed system resource monitors to find problems in systems and assisted system experts in running down problem areas.

Reported to management results of test and status reports on projects.

Setup Sitescope for monitoring, created custom monitors for proprietary systems.

GoldLeaf Financial

Developed tools for other testing analyst to use and conducted training on the use of the tools. Helped in the analysis of performance test results to fix problems in the application. Developed executable requirements for 100% code coverage in test automation. Automated applications using Test Complete testing tool

Automated SDK Flatbed and SDK Feeder application using Test Complete scripts

Created generic libraries / extensions for use by other testers within test complete.

Used Test Complete to develop and implement Framework for test automation.

Did analysis of performance test to find problems in performance of application

Created executable requirements of framework so that 100% code coverage could be achieved.

Worked with developers to create all levels of testing activities.

Worked with management for reporting needs and created report for testing results.

Integrated automated testing in Agile testing methodologies.

HP/Affinity

Wrote and conducted performance test for Lotus Notes email database, the test included the creation of emails, calendar entries, and sending invitations for appointments and repeating appointments.

Created VB Vuser Loadrunner test that stress tested the Lotus Notes environment

Implemented changes to help improve performance in the database

Analyzed result from performance test and monitors to provide feedback to the business.

Created reports for management personnel.

Tescom

Tescom was a contract where I worked on one of their clients sites, Rollins and GTA, to create performance test for their software. This test were very high priority and important to them since it would be used at all their office locations.

Created test plan to test Territory application

Used QALoad and Loadrunner for creation of test scripts.

Used Sitescope for monitoring of application and network traffic delays.

Planned and setup monitors for performance test runs

Trained and mentored testing analyst for script creation and execution.

Reported on results for test runs to stack holders.

Analyzed results and found bottlenecks and solutions for problem areas.

Created performance test for GTA web application.

Wells Fargo

While at Wells Fargo, I functioned as a testing analyst where I wrote scripts for many high priority financial projects. Once the scripts were written, performance center or Loadrunner controller would be used to run the scripts and monitors put in place to give additional information on the test results. After the test run, I would produce results for the teams requesting the test and any other stakeholders in the project. I also assisted another group in the writing and execution of QTP scripts

Provided help and assisted in testing of Triga project

Testing lead for high priority FDR project that is planned to take the place of TSYS in second quarter 08

Planned, tested, and executed performance test for 3cEntity project.

Used Sitescope for monitoring of application, database, and network traffic.

Worked on Lead Logistics and Megellan project which used both Winsock and HTML protocols.

Created performance test for COD Mail channel project.

Provided backup support to testing analyst for core project SP2EO

Worked on QTP script that did record insertion for Scenario Builder.

DHL Global Mail

The initial project for this position was to lead the software testing for the pilot release of a new project to handle all mail that DHL Global Mail is responsible for. This volume accounts for approximately 15% of the world’s mail and is expected to grow to 20% by project end.

Interviewed and hired team to assist in testing of the new applications that would be put in place.

Used Daughter Card for detection of network traffic delays.

Monitored traffic of network, application, and database using Sitescope.

Developed methodologies and processes that would be used by the testing team.

Train testing team on the use of testing methodologies and automation tools.

Train testing team on how to write test cases and test plans that will become the footprint for automation.

Developed Performance test for capacity of system using Loadrunner

Yahoo!

One of the purposes of my taking a position with Yahoo was for the work the work that I have done on frameworks in the past on a project on Sourceforge. Yahoo is interested in developing tools that the manual testers will be able to us to write automated test thus making them more efficient in their jobs. The testing tool they have chosen for is TestComplete. TestComplete supports several languages including C++, C, Delphi, VBScript, and Javascript.

Planned framework and testing tools for use in testing team.

Automate applications that have been tested manually be testing team

Train testing team on the use of automation tools.

Train testing team on how to write test cases and test plans that will become the footprint for automation.

Worked on Informatica application doing both performance and automated test.

Amdocs

One of Amdocs customers is RH Donnelley, I was brought on as the lead for the projects that we are doing for this company. The main project being performance tested is the yellow pages project. We use Loadrunner for the scripts and Site Scope to monitor the backend systems under test.

Wrote scripts using Loadrunner performance testing tool.

Collected information to determine the number of concurrent users that would be tested for the system

Setup backend monitors for the purpose of producing reports on the various backend systems involved including UNIX, BEA Weblogic, Windows NT Server, and Oracle databases.

Wrote queries to get data needed for the scripts that were to be run on the system.

Used Sitescope for monitoring of application, database, and network delays.

Evaluated results of the scripts and determined what was needing to be done to fix the problems.

Performance testing included in part Teradata information that was included in the application.

Park City Solutions

This was a contract position where I was charged with leading up the development effort for programming the web site for Northern Arizona Healthcare. Some of the features that were included in this site were a discussion board, faq pages, help pages, secure login, single signon, survey, and dynamic navigation based on security level. Other responsibilities included but were not limited to enhancements requested by other clients and / or fixes to defects in existing sites.

Used VBScript, ASP, XSL, XML and JavaScript technologies to develop web sites.

Provided production support on sites for the purpose of loading data and migration of fixes.

Designed new Informed Consent form for Shannon Medical Center.

Developed Community Admin maintenance tool for Nebraska Methodist Hospital.

Worked on hospital web site for Rush Copley Medical Center and St. Vincent’s Hospital

Wrote ASP portal for Help Desk users to log in and emulate other users for trouble shooting of user problems.

Wrote Physician Merge process to merge duplicate physicians that occurred as a result of importing data.

Used Sitescope for monitoring of application and network traffic.

Developed load testing methodologies for the company to use for performance testing.

Developed functional testing methodologies to be used by the company.

Helped company select testing tools for automation and made recommendations on appropriate tools to use.

Wrote documents to show how the company would save money through automation and performance testing.

JDA

As the subject matter expert in the area of performance testing, it was my responsibility to plan, write, and execute winsock protocol performance test. It was discovered that the Loadrunner test would not be enough to accomplish this, so for some of the test, Winrunner script were written and called from the Controller to test certain parts of the application. This was a lead position on a team of several engineers.

Wrote performance test using Loadrunner 8.2 and Winrunner 8.2 for CVS Pharmacy application

Made recommendations for performance enhancements to system

Platform for application was Windows front-end and AS 400 backend

Lead in effort of planning, writing, and executing scripts.

Produced reports to show results of performance scripts.

BusinessEdge Solutions Inc

BusinessEdge is a vendor for Bellsouth; it was here that I was responsible for the performance test of a Java application in a UNIX environment. I was responsible for diagramming and planning the test to be run and then writing the test and executing them.

Wrote test plan and developed methodology for performance test, and used Test Director to assist in this.

Set up monitors using Site scope for monitoring of systems and network during performance test run.

Wrote performance test and scenarios for Loadrunner performance test execution

U.P.S. – Supply Chain Solutions

This position evolved working with Loadrunner and Winrunner, the main goal here was to first get performance scripts for an application that was already tested very quickly. Once this was done, a regression test suite need to be updated. I discovered in this process that the regression suite was far too complex and could not run unattended, so this was changed.

Wrote test plan and developed methodology for performance test.

Set up monitors using Site scope for monitoring of systems during performance test run.

Wrote performance test and scenarios for Loadrunner performance test execution.

Wrote performance test for shipping and inventory program

Wrote regression test suite for testing of high priority supply chain application.

SunTrust Bank

SunTrust Bank has adopted a policy of performance testing all applications before they are promoted to production. Some of the types of applications that I worked with were ASP.net, Java, and C++. The people responsible for these applications were required to state expected results for the performance test and it was up to the performance test team to write scripts to test these expectations. Some of the types of scripts written were HTML and winsock using both Loadrunner and QALoad. Other responsibilities included writing COBOLs for backend processes and Quicktest Pro test scripts for functional test.

Used Loadrunner, QA Load, and Quicktest Pro testing tools for the purpose of performance and Functional testing various projects.

Meet with stakeholders of projects for the purpose of gathering requirements for load testing.

Used Sitescope for monitoring of applications and network traffic.

Worked on high priority Internet Banking project with Mercury consultants to write and conduct performance tests.

Used Loadrunner and QA Load for the purpose of testing Winsock applications.

Wrote performance test for the purpose of testing soap protocol.

Involved with critical testing of applications including Mainframe, Oracle, DB2, MS SQL and Client/Server type environments.

ADP

Responsibilities at ADP included the implementation of the keyword driven engine that I had written and released on open source. I was also responsible for the writing of performance test to test several different types of applications including Java, ASP, Delphi, and Visual Basic applications. It was desired while I was there that the other QA personnel would learn to use SAFS (Software Automation Framework Support) so I conducted training classes for the people there to educate them in this and created applications to assist them in the writing of test scripts.

Implemented Keyword Driven test engine located at http://safsdev.sourceforge.net using Rational Robot and Winrunner.

Wrote load Test using Loadrunner for portal tests that were dynamic in that they worked on different servers.

Used XML Parser and style sheets to generate documentation

Wrote load test for several internal VB applications and Web Applications.

Wrote VB Application for the purpose of generating scripts for Keyword Test Engine.

Conducted training classes to teach testing team how to use Keyword Test Engine and write scripts.

Synovus / TSYS

Before going to TSYS, I did a proof of concept for the WRAFS; this proof of concept was presented to TSYS when I started with them and I was given approval to develop this engine. During the process of developing this engine, I also designed performance test to test the Department of Educations web site that we were designing in Java.

Wrote performance test for Department of Education government project using Loadrunner.

Used Topaz and Sitescope for monitoring of Network traffic.

Wrote Winrunner Version of Software Automation Framework Support located at http://safsdev.sourceforge.net.

Wrote MFC and COM+ DLLs using C++ and Visual Basic to add features to Winrunner that would otherwise not be available

Assisted organization to reach CMM level 3.

Developed processes for Load Testing and regression automated test suite.

U.P.S.

While at U.P.S. I used both R.U.P. and eXtreame Programming for all aspects of project management. Some of the tools used for this were Rational Robot and Rational Rose. Consultants were present that were subject matter experts to consult on necessary steps to complete some of the tasks and to assist in getting the environments properly configured.

Worked on Data Warehouse project for UPS Financial report of International Shipping and Financing.

Wrote Automated Scripts using Rational Robot for testing Delphi, and Web Reporting Applications written in XML, and VB.

Wrote Automated Scripts using Rational Robot for testing several.

Trained the testing department on the use of Automated Tools using keyword driven testing.

Recommended Implementation of Testing Process to be used at UPS and created documents with supporting details.

Used PL/SQL Developer for development of Packages and tuning of queries for applications.

Siemens

The application being tested at Siemens was a very advanced board placement application written in C++. A combination of Winrunner, Loadrunner, and DLLs were used to accomplish what was needed to test this application. The technology that was used to send messages to the different client computers was MSMQ.

Wrote Automated Test using Winrunner, and Loadrunner.

Responsible for setting up testing environment when new builds were delivered.

Used VSS for configuration management of scripts.

Assisted in establishing and implementing QA process including format of documentation and setup of Test Director.

Senior Testing Analyst / Reporting Analyst 6/1998-6/2000

Powertel Atlanta, GA

Duties here included many different roles that included testing and writing of applications and automated scripts in the testing department. Some of the applications that I wrote were Lotus Notes applications for the purpose of tracking projects and time worked on those projects and logging defects to those projects. The last six months that I worked here were in the capacity of a Reporting Analyst in the Data Warehouse department.

Used Mercury Testing tools on Server Class and PC Level to create a variety of automated test scripts for the duration of my time at Powertel.

Used MS-SQL Server in the development and maintenance of the Fascor Database.

Functioned as Lead in the Hydra Project designed to provide MS SQL Server interface with Peoplesoft including the testing phase.

Functioned as Lead in the planning and testing of the E-Commerce application.

Involved in the design of the Visual Basic portion of an Access database to handle the interface with Lotus Notes.

Lead responsibilities for the Inter-Voice Response Unit including testing phase.

Lead testing phase of the Y2K Project which included the testing of all applications in the company.

Worked as reporting analyst using Business Objects applications to write reports for Data Warehouse team.

Senior Testing Analyst / Testing Lead 5/1997-8/1998

Intelliquest Communications Marietta, GA

Worked in the testing department to write automated scripts that would test x.25 applications using Visual Test. Some of this testing required using automated tools to call API’s to test internal abilities of the application. I was also involved in some of the development efforts for the application which was written in C++.

Involved in the design of the MS SQL Server EDI's for clients as well as in house Visual Basic application designed to aide in extracts.

Debugged and fixed Visual C++ program for SQL Server database inserts of Pipehost log files.

Designed, planned, and wrote Visual Basic Test application for QA builds being shipped to clients.

Wrote several Visual test applications for stress testing and X.25 testing.

Worked on integration and testing of Informatica application into existing software.

EDUCATION

Doctorate of Business and Information Technology 2017

Capella University Minneapolis, Minnesota

Master of Information Technology 2006

American InterContinental University Hoffman Estates, IL

Bachelor of Science Computer Information Systems 1998

Devry Institute of Technology Decatur, GA

Course Development and Teaching

Beginning Test Automation Frameworks (Online)

Advanced Test Automation Frameworks (Online)

Best Practices in Performance Testing (Online)

Beginning Performance Testing (Online)

Advanced Performance Testing (Online)

Goldleaf Financial Services on site Test Automation Framework Class

Yahoo Inc on site Test Automation Framework Class

ADP on site Test Automation Framework Class

Novel Online Test Automation Framework Class

Instructional Materials: Included in all courses given above

Online Course Personal Experience

WebCT, American InterContinental, Masters in Information Technology

Blackboard, Capella University, PhD in Business

WebEX, Crunk Technical Services

GoToMeeting

Windows Meeting Live

NetMeeting

Software Skills

.Net

ASP

C/C#/C++

J2EE

Java

Javascript

Loadrunner

QALoad

Quicktest Pro

Rational Performance Tester

Rational Robot

Silk Test

Test Complete

Test Director

Quality Center

Visual Basic/VB.Net

VBScript

COBOL

CICS

JCL

Python

TCL/TK

Sitescope

MS Office

Winrunner

XML

XSL

ASP/ASP.Net

Platforms

AS 400

HP/UX

Windows (All Versions)

Linux

UNIX

VMWare

Weblogic

Databases and Related Tools

DB2

Lotus Notes

MS SQL

MySQL

Oracle

SQL Anywhere

Toad

Pl/SQL Developer

Version Control

Subversion

CVS

Sourcesafe

PVCS

Publications: Refereed (Peer Reviewed) Conference Papers

Investigation of Computer Security and Ethics Awareness in University Environment, Max North, Greg Quinet, Robert Thacker, DeAnthony Perryman, John Crunk, and Sarah North, The 2009 International Conference on Security and Management, SAM4306

Decision Support Systems and Artificial Intelligence Technologies in Aid of Information Systems Based Marketing, John Crunk and Max M. North, International Management Review Journal, 2007, 3(2), 61-67.

Assessment of Brain Activities in Immersive Environments, Max North, Sarah North, John Crunk, and Jeff Singleton, Proceedings of Medicine Meets Virtual Reality, California, January 2005, 362-364.

Virtual Reality Combats Test Anxiety: A Case Study Report, Max M. North, Sarah M. North and John Crunk, Proceedings of Medicine Meets Virtual Reality, California, January 2004, 278-280.

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