Katie E. Neal

** ****** ***** *****, *********, DE 19707

302-***-**** acwayw@r.postjobfree.com

Skill Set

Windows and UNIX platforms AWS Web Hosting

Support of applications written on C# .NET, ASP.NET, Java Jira Monitoring tools including SiteScope, IONIX, Splunk, Tealeaf IIS Manager VMWare SharePoint Administrator

Backlog Management Tools including VersionOne, Trello Salesforce Agile Methodologies

Experience

Sept 2015 – Aug 2016 SevOne Newark, DE

Project Management – Software Advancements (Software Upgrades)

Managed Software Advancement schedule for all upgrades and coordinated tasks for software engineers

Simplified scheduling for team by implementing new process including metrics

Introduced and headed a project to use Trello to manage the team’s backlog and assign/track tasks

Facilitated and managed Premium Software Advancement Projects which included: o Constructing and delivering project plans, implementation plans, and roadmaps to customer o Hosting weekly/Bi-Weekly Checkpoint calls with the customer to deliver progress/status

o Worked hand in hand with development and release management teams to ensure target version is compatible for customer’s needs

o Collaborated with the Professional Services Team to ensure any software customizations are retained during the advancement

o Partnership with the client’s account team to ensure the client’s needs were met and all issues were addressed

Jan 2014 – Sept 2015 Capital One Wilmington, DE

Project Management for Platform Management

Facilitated end to end decommissioning of over 250 orphaned servers in Prod, QA, and Dev environments

Remediated Nezumi Security violations on 1000 servers in production

Served as the point person for legacy ING Direct for our data center move to the new location

Designed and implemented a new process to manage and remediate audit and legal findings for the Retail and Direct Technology Division

Worked hand in hand with the Release Management team and Scrum Masters to address issues with releases including:

o Change Orders

o Release Timelines

o Mock Deployments

Jan 2010 – Jan 2014 Capital One/ING Direct Wilmington, DE Application Support Specialist

Support of 200+ applications for the bank including the website

Monitoring of all applications and websites

Worked with the development and release management teams for production releases

24x7 On Call Support for all applications

Participated/Coordinated multiple projects including: o Rebranding of all externally facing applications (from ING Direct to Capital One) o Migrating our web servers from Windows to Linux

o Ran point on decommissioning all Windows 2000 application servers o Multiple projects relating to the merge with Capital One/ING Direct Jan 2009 – Jan 2010 ING Direct Wilmington, DE

IT Management Assistant

Supported the Head of IT Infrastructure and direct reports including:

o Assist with projects

o Calendar management

o Meeting minutes

June 2007 – Jan 2009 ING Direct Wilmington, DE

IT Recruiting Coordinator

Coordinated and facilitated all IT phone screens and interviews

Full cycle recruiting for Sales Associates

Education

May 2007

Certifications

Goldey-Beacom College

B.S. in Business Administration

Graduated Magna Cum Laude

Wilmington, DE

Unix Admin

Agile Scrum Master

Agile Product Owner

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