Life Insurance Project

Pooja Pragya

*****.*************@*****.*** 734-***-****

PROFESSIONAL SUMMARY:

IBM Mainframe professional with 9 years of IT experience in Analysis, technical design, development, Integration, testing and project management of Mainframe Hosted Application Systems.

Extensive experience in analysis, design, development, customizations and implementation of software Applications.

Experience in Performance Plus tool and good knowledge of US Life insurance.

Experience in all the stages of the Software development Life Cycle development

Good Experience in COBOL, JCL, DB2, TSO, ISPF, VSAM; SQL tools including SPUFI and FILEAID, CHANGEMAN & ENDEVOR.

Excellent exposure in interacting with clients and providing Co-ordination between onsite and offshore.

Experience in obtaining the project requirements from user, writing system specifications, translating User requirements into technical specifications, preparation of requirements documents, formulating The requirements into design specifications and tracking project progress.

Proficient in documenting all the phases of project from the Requirement analysis to Maintenance.

Effective in cross-functional & global environments to manage multiple tasks & assignments

Concurrently.

Good Team player, having interest towards exploring, learning and using new Tools & Software quickly As required.

Has excellent communication and interpersonal skills help contribute to timely completion of project Deliverables well short of schedule.

Possess a high degree of positive attitude and a superior ability to work well with others.

Strong technical and analytical skills, problem solving, communication and work ethics.

Strong ability to understand issues of clients and act quickly to resolve issues with client satisfactory result.

Expertise in production support activities.

Knowledge of CICS.

Experience in Life Insurance domain.

Technical Skills:

Operating Systems

Z/OS (IBM Mainframe),TSO/ISPF, OS/390, MVS/ESA, Windows

Programming Languages

JCL, COBOL, PL/SQL,CICS

Version Control Tools

Endeavor, Change man

File Management and DB Tools

Fileaid, SPUFI, QMF, Savers, Abend Aid, File Manager

Debugging Tools

Xpeditor

Other Tools and utilities

TSO/ISPF QMF, SDSF, IBM utilities, Performance PLus

Database

DB2, VSAM

Professional Experience:

Client: Accenture/Liberty Mutual, Dover NH Oct 15 – Current

Role: Mainframe Developer (Onshore Lead)

Accenture is a global leader of next-generation information technology (IT) services and solutions. Its mission is to enable superior returns on clients' technology investments through best-in-class industry solutions, domain expertise and global scale.

Responsibilities:

Managing and delivering reports to Client Service.

Analyzing and developing new programs in COBOL and DB2 or modifying existing programs as per

Requirement.

Played a key role in suggesting and implementing process improvements

Analysis, coding and testing of enhancements, maintenance Included in this project.

Understanding the complete design and also help the module/team leader in developing the system, Code generation as per coding standards as mentioned in the project plan

Prepare unit test Plan, Specifications & data

Perform Review & Testing activities as mentioned in the project plan

Following the SDLC life cycle Unit testing, System testing, UAT, Production.

Ensuring that release of any software items meet customer requirements of functionality

Environment: IBM Mainframe 3270, COBOL, JCL, SQL, DB2, Endevour, File Aid, vsam, spufi, CA workstation ESP, Savrs

Client: Computer Science Corporation, New York Sept 14 – Sept 15

Role: Mainframe Developer (Onshore Coordinator)

CSC is a global leader of next-generation information technology (IT) services and solutions. Its mission is to enable superior returns on clients' technology investments through best-in-class industry solutions, domain expertise and global scale. SC is reported revenue of $12.2 billion for the 12 months ended April 3, 2015.

Responsibilities:

Managing and delivering reports to Client Service.

Worked in multiple projects spanning across different end customers like

1) Phoenix Wealth Management: Hartford, Connecticut Phoenix Wealth Management is one of the prestigious Insurance Company based at East Hartford and Albany has CSC licensed products as their preferred software for managing policy administrations for their client. CSC India to assist, Phoenix Wealth Management, in various activities like Production Support, Maintenance, Enhancements to the CSC products and systems, which Phoenix is currently using.

2) Colonial Life: Colonial Life is currently running CSC’s DSS 15.0 Agent Compensation System for its group life, annuity and worksite business. Approximately 15 years ago, Colonial worked with CSC to implement a Micro Focus COBOL Graphical User Interface (GUI). The technology used for that implementation is no longer supported and Colonial Life must adopt a new GUI methodology. So need was to retrofit DSS Mainframe UI architecture to the Service Manager architecture to manage the agent and policy administration.

Analyzing and developing new programs in COBOL and DB2 or modifying existing programs as per

Requirement.

Played a key role in suggesting and implementing process improvements

Analysis, coding and testing of enhancements, maintenance and production support activities are

Included in this project.

Understanding the complete design and also help the module/team leader in developing the system

And completing the project.

Code generation as per coding standards as mentioned in the project plan

Prepare unit test Plan, Specifications & data

Perform Review & Testing activities as mentioned in the project plan

Following the SDLC life cycle Unit testing, System testing, UAT, Production.

Ensuring that release of any software items meet customer requirements of functionality

Environment: IBM Mainframe 3270, COBOL, JCL, DSS, SQL, DB2, Endevour, PPLUS, ESP, SAVERS,SPUFI,DB2 VISUALIZER

Client: State Farm Insurance, Bloomington, IL Mar 13 – Aug 14

Role: Mainframe Developer

State Farm is a group of insurance and financial services companies in the United States. The company also has operations in Canada. The group's main business is State Farm Mutual Automobile Insurance Company, a mutual insurance firm that also owns the other State Farm companies. State Farm is ranked 44th in the 2013 Fortune 500, which lists American companies by revenue.

GAFG The Global Atlantic Financial Group (GAFG): had 2.04 version of PPLUS tool. They wanted to take the latest version of this tool and upgrade to 11.01 version of this tool. We had to retrofit PPLUS version 11.01 with the GAFG enhancements that they had developed over the period of time.

Responsibilities:

Analyzing and developing new programs in COBOL and DB2 or modifying existing programs as per

Requirement.

Managing the artifact versions through Configuration Management tool- Endevour

Analysis, coding and testing of enhancements, maintenance are included in this project.

Understanding the complete design and developing the system and completing the project.

Tracked all the statuses of the projects and provided Status to Application Manager.

Identified and communicated project issues / risks to higher management.

Environment: COBOL, JCL, DB2, Endevour Fileaid, Abendaid .Performance PLus

Project: Hindustan Computer Limited, India Oct 11 – Dec 12

Mainframe Developer (Onsite Coordinator):

Hindustan Computers Limited is India’s Premier Distribution and IT Services and Solutions Company. HCL has one of the largest sales & distribution network in the country and provides value added distribution for partners including last mile connect and support in marketing and promotions for Telecom, IT, Office Automation and Consumer Electronics products covering more than 15000 towns across 664 districts in India. Our distribution business has an unparalleled network that reaches more than 100,000 retail outlets, over 800 Direct and Micro Distributors and over 12400 Channel Partners across India.

S/W Tools: COBOL, JCL, DB2, PLSQL, zOS, QMF

Platform: IBM’s MVS Mainframe

Description:

Roles and Responsibilities: Technical System Analyst

Responsible for the analysis and testing of the inventory fixes and also day to day tickets.

Gathering the requirements from Client team and suggesting the solution to Client.

Participate in meeting with business team to evaluating the pros and cons of different design approaches.

Performing Integration testing, monitoring of cycles and jobs scheduling both in test and production regions.

Preparation of unit and integration test plans, their execution and documenting the test results.

Guiding testing team to start the testing of new jobs.

Co-ordination with testing team on defects, issues and clarifications. Defect’s SLA management.

Production issue root cause analysis, issue simulation.

Code deployment support, Supporting the system components during system testing, integration testing and during promotion of these components to production environment.

Preparation of traceability metrics.

Artifacts review – Code, design and test script review.

Hands on experience of Bug tracking tools, such as Quality Center, Excel and others.

Generate reports of the bugs, code documentation and Test result analysis for audit and Quality Assurance purpose.

Coordinate with Systems, Development, Business Analysts, Project Managers, host/attend daily defect review meeting to debug and assign defect/s for resolution

Post production support for quick defect resolution for minimal impact to production environment.

Use industry best practices to define and implement process for measuring software quality and improvements such as quality metrics, use cases, test automation and statistical analysis of testing results for broad spectrum.

Proficient in identifying gaps and inconsistencies after requirements specifications review and suggest positive improvements on process and technology.

Report status and flag out critical issues on assigned projects/releases for joint go or no go decision.

Analyze scenarios with respect to the Business requirement, System requirement specification document & write the Test cases with 100% Test coverage, execute tests, review and document results.

Perform different types of testing - Integration, System, Functional, User Acceptance Test, End to End, Regression, Performance and other test on various configurations.

Support customers for successful completion of UAT as I am good at understanding customers’ needs and awareness.

Environment: DB2, SPUFI, PLSQL, DB2, COBOL, JCL Tools: IBM DB2 utilities, SPUFI, MS Office Suit., zOS

Client: HDFC Life Insurance, India July 07-Sept 11

Role: Mainframe Developer

HDFC Life is one of India’s leading long-term life insurance company that offers a range of individual and group insurance solutions that meet various customer needs such as Protection, Pension, Savings & Investment and Health, along with Children’s & Women’s Plans. HDFC Life's product portfolio comprises solutions, which meet various customer needs such as Protection, Pension, Savings, Investment and Health. Customers have the added advantage of customizing the life insurance plans, by adding optional benefits called riders, at a nominal price. The company currently has 26 retail and 7 group products in its portfolio, along with 9 optional rider benefits catering to the savings, investment, protection and retirement needs of customers.

Responsibilities:

As a Programmer Analyst, I was involved in Requirement Analysis, design, coding, testing and Implementation.

Worked on Project Management documents like SOW, Software Requirement Specification, Impact

Analysis, and Design Document.

Tracking and control of new development work

System maintenance – Enhancement duties

Analyzing, changing requests

Reviewed and tested the final edited code using the test cases

Found the resolution as per the client requirement

Fixation of bugs for correct execution of Job

Analyzed the code for the changes

Changed the code as per the requirement

Reviewed and tested the final edited code using the test cases

Found the resolution as per the client requirement

Fixed the bugs for correct execution of Job

Involved in Project Quality work

Job Monitoring

Production support activities and maintenance.

Environment: Mainframe Application COBOL, JCL, VSAM, DB2, FILEAID, Endeavour, SPUFI.

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