Administrative Assistant Customer Service

Oneida Garcia

Administrative Assistant - New York Presbyterian Hospital of Columbia University

Bronx, NY

*******@***.*** - 347-***-****

To seek a position which will allow me to make the most of my skills and experience while providing me the opportunity to grow

Willing to relocate to: Tampa, FL - Orlando, FL - Westchester, NY Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative Assistant

New York Presbyterian Hospital of Columbia University - August 2010 to Present Organize and provide documents, reports and information to department and external clients in a useful and well-organized manner.

* Screen telephone calls, take messages, redirect calls, and respond to routine inquiries regarding hospital policies.

* Handle and log all incoming compliment letters and directed to appropriate department head for proper acknowledgment.

* Maintain and order department supplies and equipment as well as clerical support as necessary, including filing, faxing, and copying, collating and all other administrative support.

* Maintain day-to-day calendar and recurring meetings for the team.

* Log and input all PTO's to hospital kronos system for our department.

* Responsible for the service recovery kit to be stocked at all times. Operations Specialist/Receptionist

Inverness Counsel Inc - September 2007 to August 2010 Reconcile approximately four hundred accounts for department Portfolio Managers.

* Check daily transactions and input all money market interest or dividends into company data system.

* Review Portfolio Managers client assets assuring they reflect the statements for more accurate appraisals.

* Provide in-house account numbers for all incoming bank statements and distribute to the assigned specialist.

* Provide assistance with receptionist duties for the company, as answer phones, sign for packages, etc. Senior Representative

Citigroup/Salomon Smith Barney - April 2006 to September 2007 Created 30+ approved requisitions in the P2p system to process purchase orders for Graphics Dept. on a daily basis, including all required specifications and price quotes.

* Liaison between the Finance Department and Graphics.

* Obtained invoices with approved purchase orders to ensure accurate billing and prompt payment, with a monthly quota of 800k.

* Scanned and logged invoices prepared for payment to the accounts payable at Tampa for processing.

* Assisted vendors with any concerns or questions relating to additional charges, payment problems and or any other issues.

* Made certain invoices were paid prior to closing job on the system on a daily basis. Control and Procedures

Citigroup/Salomon Smith Barney - June 2003 to April 2006 Control and Procedures 6/03-4/06

* Controlled and compiled weekly employee and temp hours for the division.

* Maintained employee date file, which included days off, hours, and overtime and meal allowances.

* Coordinated, reviewed and processed all Adecco temp reports, and emailed weekly reports of temp usage to Managers and Adecco Rep.

* Direct contact for all concerns pertaining to employee payroll, temp staffing and Human Resources.

* Responsible for the set-up and implementation of the electronic time card system.

* Managed the calculation and recording of all employees' productivity for upper Management. Purchasing Agent

Citigroup/Salomon Smith Barney - March 1998 to June 2003 Obtained bids and negotiated the most cost effective pricing.

* Negotiated better pricing for firm envelops by maintaining larger quantities at plant warehouse.

* Created, logged, faxed and revised purchase orders and followed-up on status of orders to insure timely delivery.

* Tracked, approved and released branch offices hold orders to vendor via company's system.

* Developed a plan to provide end users with order status and expected delivery dates in a shorter time frame.

* Responsible for the purchasing of company envelopes, forms, paper and equipment.

* Direct contact with vendors, branches and operations on all purchasing request. EDUCATION

Nursing

Hunter College - New York, NY

September 1993 to January 1995

SKILLS

Microsoft (10+ years), Graphic Design (6 years)

LINKS

https://www.linkedin.com/home?trk=nav_responsive_tab_home ADDITIONAL INFORMATION

Skills:

* Type 65 wpm and proficient in Microsoft Office as well as any web based systems, such as Peoplesoft and Kronos.

* Fluent in English & Spanish with great communication and customer service skills.

* Great planning & negotiating skills.

* Strong organizational skills. Detail oriented, work independently as well as a team player.

* Quick learner, think on my feet with strong creative abilities and superb people skills.

Contact this candidate