legal, customer service, IT

EDUCATION:

Metropolitan Community College, Omaha, NE Estimated Date: December 2017

Associates in Applied Science Information Technology Server Administration

Iowa Central Community College, Fort Dodge, IA Graduation Date: April 2012

Paralegal Certificate

Prince Institute, Westminster, CO Graduation Date: January 2009

Associates in Applied Science

STRENGTHS:

Strong background in the legal field with additional experience in sales, customer service, and business relations

Exceptional written and oral communication skills; extensive experience in conducting research, analysis and reporting; effective presentation skills

Strong organizational and editing skills; excellent attention to detail; tireless problem-solver with the ability to work both independently and as a team

Excellent computer skills including, but not limited to, the following: Microsoft Office Suite, Word Perfect, Adobe Acrobat Pro, Sharefile, Citrix, 10-key, Several State Government Systems, Case CATalyst software/real-time, Juris Suite, Westlaw Next, Time Matters, and ProLaw

EMPLOYMENT EXPERIENCE:

Fredericks Peebles & Morgan LLP, Omaha, NE

Paralegal/Legal Secretary February 2010 - Present

Prepare and file documents necessary for forming and maintaining business entities as well as complex litigation

Complete and maintain corporate records such as biennial reports, minutes of meetings, and tax reports

Draft corporate resolutions, amendments to bylaws and articles, and other business related documents

Coordinate and assist in due diligence investigations

Assist attorneys in collecting information, preparing and processing legal documents and papers, drafting and typing office memos, calendaring and docket management, e-filing, scheduling, and document drafting

Manage summonses, subpoenas, complaints, appeals, motions, contracts, pretrial agreements, discovery, document review, production, interviews, trial preparation, etc.

Demonstrate excellent knowledge of federal, state, and tribal court rules and procedures, and litigation processes; recognized for ability to manage a large case load

Arrange delivery of legal correspondence to clients, witnesses, and court officials via e-filing, mailing, and faxing

Schedule and make appointments, facilitate effective calendar management and customer service while balancing attorney workloads

Photocopy; organize and maintain correspondence, documents, and printed materials

Firm Technology Specialist March 2014 - Present

Primary contact for end-users within the firm as well as the firm’s IT vendors

Support and assist the firm’s IT vendors with managing all firm IT equipment, hardware, software, computers, and tablets

Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from end users experiencing problems with hardware, applications, networking, and other computer-related technologies

Collect information about problems and lead end users through diagnostic procedures to determine the source of errors and escalate when needed and maintain records related to any problems

Maintain documentation on all aspects of the company’s IT infrastructure and IT procedures to ensure reproducibility and stability

Regularly test software programs and hardware to evaluate ease of use and determine whether the product will aid end users in performing work more efficiently

Train end users on software and hardware on-site or via teleconference, or recommend outside contractors to provide training

Install computers, software, and peripheral equipment as needed and review requests for additions or changes to existing IT infrastructure and make determinations regarding feasibility in order to maintain appropriate levels of service, schedule maintenance of our IT infrastructure and services through contracted vendors, ensuring limited down time, help to develop plans to ensure that the long-term IT needs are identified and met

Assisted in planning, evaluating, and implemented the firm’s IT infrastructure changes and upgrade to a load balanced terminal server from the previous multi-site, multi-premise based server

Project managed migration and integration into the firm’s new state of the art practice management system (ProLaw) from an original manual document management system

Business Development Assistant February 2010 - Present

Support the Director of Business Development to capture client relationship opportunities by tracking and maintaining all client development reports, reviewing and assisting with preparing requests for proposals (“RFPs”), establishing timelines, and providing a proposal schedule

Coordinate and assist in organizing deliverables and establishing internal deadlines,

Gather required proposal content while maintaining ongoing communications of document status with the Director of Business Development

Proofread, review drafts, and prepare final formatting of all proposal documents for submittal; prepare final proposal document production in print and/or electronic format

Ensure the response to the RFP is in compliance with all formatting, content requirements, and organizational proposal guidelines

Prepare all PowerPoint presentations and any additional proposal-related documents

Maintain and update proposal related charts and databases, and any other duties as required by the Director of Business Development

Thomas Inkelaar Attorney At Law, LLC, Omaha, NE October 2009-February 2010

Legal Secretary

Supported civil litigation, personal injury, family law, and criminal services while performing administrative and paralegal tasks

Interviewed and interacted with potential and current clients, attorneys and court staff

Drafted letters and pleadings, reviewed medical records

Prepared medical chronologies

Drafted demand letters, witness and exhibit lists

Prepared and compiled discovery responses

Opened and organized files

Handled any other assignments

Thibault, Suhr & Thibault, Inc., Omaha, NE June 2009-September 2009

Court Reporter

Recorded verbatim proceedings using stenograph machine

Read aloud portions previously recorded

Transcribed recorded proceedings in accordance with established formats

Filed and stored shorthand notes of proceedings

Provided transcripts of proceedings upon request to judges, lawyers, or the public

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