Administrative Assistant

Bridgett Frazier

Professional Experience:

Global Industrial Equipment Corporation

**** – 2015

Inbound Sales Specialist/Customer Service Representative

Received Inbound Business-to-Business (B2B) phone inquiries for an industry leader who

provides private label and brand name industrial equipment and supplies to businesses

throughout North America

Provided timely and accurate information to customers using Oracle operating system

Provided speedy resolution to client needs by partnering with Customer Service

Served as first point of contact for process changes and or updates to the work process and training

Converted unassigned client accounts into long-term patrons and repeat incremental revenue

DS Waters Inc.

2011 –2014

Customer Service Representative

Experienced in new creating accounts

Provided customer service for product orders and inquires

Assisted with taking payments from customers with financed vehicles

Utilized Microsoft Excel, Word and PowerPoint for proper documentation

Processed payment arrangements with customers that needed to make late payments

Managed internal ticketing (complaint) system for customer issues

First point of contact for process changes and or updates to the work process and training

Diffused escalated customer issues

Stericycle (Aerotek Temp Agency)

2016-Current

Resource Agent

Invoicing for multiple accounts

Providing customer service for several accounts

Utilized Microsoft Word and Excel

Multi-tasking with high degree of attention to detail

Tracking Orders with UPS

Deadline driven environment

Education:

Gainesville High School

High School

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