Customer Service Representative
Resume:
Mika N. Claybron
Ypsilanti, MI 48197
***********@*****.***
OBJECTIVE
To obtain a successful position in the work industry and become more qualified in where my career path takes me. I want to use my skills and talents to the best of my ability. I am seeking a progressive and challenging organization with a view towards future growth.
SKILLS AND ABILITIES
Any type of customer service is my specialty. I love working with people and doing what I can do to see them smile or pleased with their service. I am very diverse and willing to work as a team with anyone to get the job done. I have great organizational skills and communication skills. I stay full of energy, ready to learn, and ready to work. I am also comfortable with most computer software and systems, copy machines, and cash registers. I can type 90 Wpm. My experience covers a variety of positions which were majority customer service positions. I’ve also worked in several call centers, and I have experience in sales, material handling, clerical, home care and child care.
EMPLOYMENT HISTORY
Receptionist / Administrative Assistant- 06/2016- Current Employee
Regency At Bluffs Park, Ann Arbor, MI
To provide excellent customer service during incoming and direct calls. Greet and direct visitors and family members. Provide tours of the facility when needed. Maintain current patient listing to be able to direct visitors and phone calls. Accept job applications and forward them to appropriate department heads. Provide clerical support for the Administrator and other staff, as directed. Organize work to be addressed by receptionist on other shifts. Announce emergency codes and instructions over public address system as required.
Customer Service Agent- 11/2015- 05/2016
Adecco/ICF International, Ann Arbor, MI
Providing excellent customer service during calls and emails. To provide resourceful information to the customer and fulfill all inquiries. Answering calls and handling them with the appropriate time efficiency. Worked with new hires, assisted in training, and reviewed all escalations before submitted to upper management.
Assembly/ Material Handling- 10/2015-11/2015
Resource MFG, Ann Arbor, MI
Fast paced production, that consists of the assembling of products and inspecting them to insure the production of high quality products. Worked with food inspecting, packaging, and building objects.
Temporary Custodian- 03/2015-09/2015
UOM Building Services, Ann Arbor, MI
Cleaning -consisting of mopping, dusting, vacuuming, and floor care. Given a specific area of buildings to maintain and keep sanitary. Worked with many different cleaning chemicals and different cleaning machinery.
Direct Sales (Temporary) Representative - 06/2014- 12/2014
Express Employment Professionals, Ann Arbor, MI
Providing excellent customer service during calls. To provide resourceful information about all products and services customers called in to order. Upsell additional products and close sales.
Customer Service Representative- 12/2012- 07/2013
Teleperformance, Ann Arbor, MI
Providing excellent customer service during calls and emails. To provide resourceful information to the customer and fulfill all inquiries. Answering calls and handling them with the appropriate time efficiency. Troubleshooting devices, Returned Merchandise Authorizations, and shipping.
Noon Supervisor- 11/2012- 12/2012
Ann Arbor Public Schools, Ann Arbor, MI
Supervising students at playtime and lunchtime. To encourage a harmonious atmosphere by encouraging peaceful resolution conflicts. Directly responsible for their safety and well-being.
Home Health Aide- 11/2010 - 09/2012
Love Home Health Care, Ann Arbor, MI
To provide assistance to assigned clients with their daily living needs. Varied job duties depending on client’s needs. Cleaning, cooking, errands, administering daily medications, hygiene, transporting to appointments, feedings, and simply companionship.
Temporary Custodian- 05/2010 - 09/2010
UOM Building Services, Ann Arbor, MI
Cleaning -consisting of mopping, dusting, vacuuming, and floor care. Given a specific area of buildings to maintain and keep sanitary. Worked with many different cleaning chemicals and different cleaning machinery.
MDP Project Contractor-(Material Handler) - 06/2008 - 04/2010
Adecco Temp Agency, Ann Arbor, MI
Computer Data Entry, Pushing and moving of materials, expected amount of production based on numbers and quality.
Customer Service Representative, - 04/2007 - 01//2008
Americall Telemarketing Company, Hobart, IN
Took incoming and outgoing calls for projects. Required amount of sales per day.
*(Experience with employment goes further back, feel free to inquire.)
EDUCATION
*High School Diploma - Graduated 2004
Pioneer High School Ann Arbor, MI
*Some College / sophomore – Child Care Professional/Social Work
– Accumulated 47 credits towards Associate in Applied Science
Washtenaw Community College Ann Arbor, MI
CERTIFICATES / LICENSES
Driver License, MI & GA
HONORS AND ACTIVITIES
Diversity Training Certificate
REFERENCES
1.)Selina Smith (Mentor)
(734)- 635-2421
2.) Traci Saunders (Previous Manager)
(313)- 759-5431
3.) Sheriah Little (Mentor and Past Supervisor)
(608)- 843-5512
4.) Vincent Brattin (Team Leader and Mentor )
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