Customer Service Manager
Resume:
Steve Permenter
Chesnee, SC *9323
Summary:
Strong experienced manager with honed skills in major disciples of logistics and materials management.
Managed planning, purchasing and warehousing in high volume automotive component manufacturing,
and consumer products industries. Demonstrated skills as effective team leader, supervisor, and manager.
Possesses dedication to highest customer service while meeting supply requirements. Works to negotiate
best supply and pricing. identifies cost savings and eliminates inefficiencies through planning for
production, and managing inventories.
Technical Skills and Certifications :
ISO 9001, SAP, MRP, JD Edwards
5S + 1workshop, Strategic Planning & Analytical Thinking; Managing Multiple Projects, Objectives &
Deadlines; Advanced Problem Solving & Root Cause Analysis; Dale Carnegie.
Experience :
June 2013-Present: PolyDeck Screen Corp. -- Spartanburg,S.C. Shipping Supervisor
With PolyDeck, a manufacturer of high quality screens, panels and frames for the mining industry, I
supervise the shipping department. I supervise 5 employees. My main goal is to analyze and reduce
shipping complaints and RGA's. I initiated audits and along with current procedures have reduced
customer complaints by 80%. These procedures are followed by all shipping associates. The audits are at
every step of the shipping process from picking/packing to the final paperwork. Detail at every step is
crucial and must be consistent.
I have also initiate a more aggressive drive towards reducing freight cost for the company and our
customers. With this we have saved $130,000.00 from 2012 to 2013. This has been done in just the last 4
months of 2013.
Sept. 2012--June 2013: Temp and Contract assignment jobs.
2010--Present : Span Packaging Services - Greenville, S.C. Buyer
1 Responsible for procuring raw materials based on a weekly schedule and monthly forecast. Procure
items such as foil, cartons, solutions, labels and woven towels.
2 Manage with Syteline Inventory System teaming closely with quality, shipping and production.
3 Responsible for vendor relations including price negations and specification for new products.
2003--2010 : Bic Consumer Products- Gaffney, S.C. Production and Inventory Control Mgr.
4 Responsible for purchasing, scheduling, warehouse and production control. I oversaw two warehouse
operators, nineteen production assembly operators.
5 With over $4 million dollars in inventory, supervised 2 warehouse employees and 19 production
operators for the Gaffney, SC plant.
6 Maintained a 98-99% customer service level through close communication with our customers and
there needs. Also a 96% or better inventory levels though weekly cycle counts.
7 Instrumental in initiating safety regulations through forklift training, monthly safety meetings and daily
safety checklists required by all plant management.
1998--2003 : Plastic Omnium Ind. - Duncan, S.C. Planner
1 Responsible for all import and domestic planning of components as a SILS center for BMW sequencing
bumpers and other automotive parts to the BMW location.
2 Served as warehouse supervisor for 10 months and receiving team leader for 3 years.
3 Working knowledge of SAP and SPAB logistics systems. Instrumental in setting up shipping and
receiving, and SAP for the new plant in 2000.
1996--1998 : Joslyn Clark Controls - Lancaster, S.C. Buyer
1 Responsible for all procurement for this electronic control supplier. This included transformer
components, firebox components, MRO items and cardboard.
2 Played a major role in set up of blanket orders with vendors and price negotiations in order to control
and reduce costs.
3 Initiated weekly meetings with suppliers in order to maintain and control costs.
4 Was instrumental in defining program for recycling of cardboard resulting in substantial cost savings.
1985--1995 : Arrow Automotive Ind. - Spartanburg, S.C. Planner /Scheduler
I began career with Arrow Auto in Santa Maria, CA as Import Planner and Scheduler for this major
manufacturer of automotive components. Returned to S.C. in 1990 and continued as planner for all
domestic electrical lines for starters and alternators. In 1994 was promoted to purchasing, supervising 4
buyers. Responsible for price negotiations, reviewing purchase orders and cross training planners and
buyers.
Education: BS, Psychology -- Francis Marion University - Florence, S.C.
Interests/Hobbies: Helping with neighborhood projects, music, building wood projects, college sports and
rescued animals.
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