Technical Support and Systems Administration
Resume:
*** * ******* **, ***********, IL *****
*********@*****.***
Nathan Evenson
Objective
To use extensive enterprise and industry experience in systems administration and consulting to afford new prospects in technical consulting and support, with ongoing opportunities for professional development and growth.
Experience
Dec 2015- Present School of the Art Institute of Chicago Chicago, IL
Systems Administrator (full-time 40+ hrs/week)
Manage VSphere6 infrastructure, Multiple NAS fileshares, Image development (Sysprep, etc.), Windows 10 deployment planning and management, CentOS licensing server management, OS X Server management and replication, AD Domain Admin, O365 primary admin, heavy Powershell use (script examples upon request)
Team leader – Highest technical point of contact, technical advisor for tiers 2-3
Infrastructure optimization – fiber vs copper, consolidation of deployment shares, storage optimization (IO, size, 15K/7.2K, etc.), LAG vs 10Gbe, software firewall troubleshooting
Extensive mentoring of junior colleagues, department leader in technical and non-technical documentation (30+ procedures), frequent research & testing done in new technologies.
Reference: Executive Director - Hiroko Yamamura 312-***-**** ******@****.***
July 2011-Nov 2015 School of the Art Institute of Chicago Chicago, IL
Technical Support Administrator (full-time 40+ hrs/week)
AD and GPO administration (“Domain” admin role), MDT/WDS including packaging and deployment, Casper (certified), VMWare – VSphere/Workstation, multi-building and multi-network environment including segregated VLANS, Dell servers, heavy strategic involvement and advising with upper-management, Dameware MRC, RDC, ARD, Teamviewer, SCCM, Light Powershell/VBS/Bash scripting. Windows Servers 2003-2012R2, CentOS6, Apple Server (Xserve and Mac mini implementations)
Project lead on multiple concept-to-delivery projects: Recabling of 3 server rooms (2+ rack), lab deployments (15+ machines), and spearheaded team certification initiative. Full ownership of projects.
Extensive mentoring of junior colleagues, department leader in technical and non-technical documentation (30+ procedures), frequent research & testing done in new technologies
Reference: Executive Director - Hiroko Yamamura 312-***-**** ******@****.***
March 2014-Present Firelogic, Inc. Park Ridge, IL
IT Specialist and Trainer – part time seasonal contractor (<10hrs/month)
Independent contractor with little direct oversight for home and small business consulting/repair/troubleshooting, involved in larger projects with small businesses (building network upgrade Cat3>Cat6 for video conferencing, standalone printers to printer network, company backup solutions, etc.), use of ScreenConnect browser-based remote support
Strong track record for repeat business and professionalism
Involved in several volunteer training projects for local residents via local library
Reference: Owner – Derrick Wlodarz 312-***-**** x12 ********@*********.***
June 2010-July2011 School of the Art Institute of Chicago Chicago, IL
Technical Support Specialist
Image deployment, end-user client configurations, advanced troubleshooting, HP printer deployments, Acronis imaging, Solarwinds Dameware, Windows XP->7 migrations for multiple departments
Created and documented migration procedures that were used by entire technical team
Reference: Assistant Director – Tim Olson 312-***-**** ******@****.***
November 2008-June 2010 School of the Art Institute of Chicago Chicago, IL
Help Desk Specialist
Apple Remote Desktop, Office, Apache Email, Adobe Software, RDC, SSH, Android, iOS troubleshooting
Extensive phone, e-mail and walk-in support as Tier 1-2
Created training manual where none existed, on personal initiative due to high turnover rate of colleagues
Reference: Assistant Director – Dana Johnson 312-***-**** *******@****.***
2009-2010 Global Resources Contractor for Insight Chicago, IL
Team Lead
Multiple banking deployments of Cisco and Avaya IP phones, client and server upgrades
Clients included Bank of America and Chase during WaMu buyout
Managed and directed team of area technicians with disparate backgrounds to complete projects ahead of schedule.
February 2008-October 2008 Lapin Systems Evanston, IL
Help Desk Specialist
Performed diagnostics and repairs on Apple hardware
Ran test pilot of TeamViewer remote support initiative
Cold call experience to announce new services and offer discounts
LightSpeed PoS database management and cleanup
Reference: now President at Mac Retail Solutions - Walter Hilderman
2005-2007 Olivet Nazarene University Bourbonnais, IL
Tier 2 - Networking
Extensive network troubleshooting and switch VLAN and subnet configuration (Enterasys), Novell Directory Services
Patch panel cleanup and maintenance
Cable running and port testing (Fluke)
Reference: Network Manager – Jeff Rice 866-***-****
2004-2005 Olivet Nazarene University Bourbonnais, IL
Tier 1 – PC Repair
Performed diagnostics and repairs on University Dells and all student laptops
Lab imaging, Deep Freeze, Novell support
Extensive malware/virus removal on student machines
Volunteer service project to Skid Row (Los Angeles) to deploy a computer lab to an after-school program for at-risk/homeless youth
Reference: PC Operations – Aaron Rice
Education
2004-2007 Olivet Nazarene University Bourbonnais, IL
B.S. in Music Education, Vocal Concentration - Certified K-12 in IL
Certifications (supporting documentation available upon request)
Microsoft: MCSA: Office 365, MCDST, MCTS, MCP, Server 2012, Windows 7, Windows XP; Apple: ACMT, iOS; JAMF: CCA, CMA; CompTIA: Net+ (2006)
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