Active Directory Technician
Resume:
Todd Wilmore
Phone:610-***-****
Email: ********@*****.***
SKILLS SUMMARY:
Configure, manage, monitoring and troubleshooting active directory security solutions as well as sites and services. Install/ support Windows 2000 Professional, 2003 Server and XP operating systems.
CERTIFICATIONS:
MCP, Microsoft 2000 Server, Professional and Active Directory
EXPERIENCE:
Shire pharmaceutical. Sept2015 to Feb2016
Desktop Technician
Responsible for installation and configuration of Windows 7 and 8
Helpdesk service using remedy tracking system
Mac ios, configuration of laptop and tablets android and I phones
Network security, voip for Cisco phones
Development and maintenance of customer relationship
Moves, change and upgrade of new and current customers
Escalation as required by sop
CTG Services Jan2010 to Feb2011
Deskside Technician
Responsible installation configuration of Windows 7 from windows 2000 and XP
Racking stacking and configuration of 2003 and 2008 server, active directory, and exchange
Outlook configurations, networking printers, blackberry and palm pilot telecommunications
Using Remedy ticketing system responsible for timely and accurate response time with clients
Responsible for help desk assignments and remote desktop.
University Of Pennsylvania Hospital Feb2007 to Oct2009
Desktop Technician
• Responsible for configuration and installation of office 2007, crystal reports, Advantage and lotus notes
• Installation configuration and networking of dell, lanier and HP printers
• Upgrading of operating systems from Windows 2000 professional to XP and Vista
• Hardware changes, user adds, moves, and changes using Active directory
• Server racking and stacking and configurations.
CMS Company Oct2006 to Jan2007
Desktop Technician
• Responsible for upgrade and installation of pc's and laptops.
• Configuration of user accounts, Outlook configurations, ghosting images locally and from network using LANDesk.
• Installation and configuration of hardware devices, drivers, network connections, and storage devices.
Legg Mason Sep2005toAug2006
Desktop Support Technician
• Responsible for Identify, research, and resolve technical problems, track and monitor problems to ensure a timely resolution.
• Set up, configure, and support desktops in Windows 2000/ XP/2003 environment.
• Ghost and LANDesk images from network antivirus & firewall functionality, using Active directory, and laptop hardware.
• Recommend upgrades, patches, and new applications and equipment
• Provide technical support to end users while maintaining a high level of customer satisfaction
School District of Philadelphia Jan2005 to Dec2005
Desktop Technician
• Responsible for configuration of racking and installation of Gateway 4 way
and Blade servers.
• Configuration and installation of Windows 2003 server, XP, 2000
Professional operating systems, Lotus Notes and Crystal reports.
• Management of user accounts, Outlook configurations, support installs MS
Operating systems on new desktop, upgrade current desktop, migrate
applications, troubleshooting, setting up network connectivity Internet
Explorer and passwords and policies in an Active Directory Managed
environment.
• Configuration and installation of network printers Palm and Blackberry.
• Ghosting images locally and from network.
Temple University Hospital Apr2002 to May2004
PC Technician
• Responsible for imaging, replacing hard drives, troubleshooting network, GPO
connections, installing operating systems, managing new and previous user
accounts.
• Configuration and troubleshooting of hardware, IP installation for
printers and other equipment..
GlaxoSmithKline Nov2000 to Apr2003
Desktop Support Technician
• Installed Windows 2000and XP operating systems, Configured using Active directory while troubleshooting access to resources, hardware devices, drivers, network connections, and storage devices.
• Configured and troubleshot the desktop environment.
• Implemented, monitored, and troubleshot securities, conducted
administration of resources, managed and troubleshot accesses to shared
files and folders and connected to local and network printers.
• Configured and managed file system (NTFS), Implemented, managed, and
troubleshot hardware devices and drivers in association with network
protocols and services.
• Monitored and optimized system performance and reliability.
Pennsylvania Department of Transportation Apr1995 toJul1999
Customer Service/Driver License Examiner Asst.
• Administered driver license exam, created photo Identifications,
transferred driver licenses from various states, collected related fees,
helped clients complete correct forms, and generated related reports.
Downingtown National bank Nov1992 to Apr1995
Computer Operator
• Ensured connectivity within the Windows 95, 98, and NT.40 with all
hardware and software devices via (IPX/SPX).
• Ran daily jobs, created and generated narrative and text reports,
maintained logs, created views and indexes and ensured the client services
were maintained utilizing the UNIX operating system.
• System backups on Unisys V301 operating system and MAC ensuring that LAN
ran within parameters and monitored system configurations.
• Fielded phones and effectively communicated instructions to ensure client
connectivity to all related devices.
United States Navy Jan1987 to Dec1991
Data Processing Technician
VAX System Manager
• Thread maintenance, configured network correlation tables, created user
accounts and managed all hardware devices, ensured system operated within
SOP parameters.
• Installed hardware devices. printers, modems, mother boards and
hard-drives in standalone PC network environment.
EDUCATION:
DPT Business School Apr2001 to Dec2001
Philadelphia, Pa.
Technical Degree in Network Administration
Drexel University Sep1993 to May1997
Philadelphia, Pa.
Associates Degree in Computer Science
NMITC Jan1989 to Mar1991
Certificate in VAX/VMS System Management
Minor in System Administration
I.B.T Business School Jan1986 to Jan1987
Philadelphia, Pa.
Technical Degree in Computer operations
Solaris 8
Benjamin Franklin High School Sep1981 to Jun1983
Philadelphia, Pa.
High School Diploma
Military:
United States Navy Jan1987 to Dec1991
Honorable Discharge
Data Processing Technician
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