Customer Service Information Technology

Dallas Boyd

**** ***** ***, **** ****, SC *****

803-***-**** *********@*****.***

Desktop Support

Network Administrator / PC Support Technician / Field Technician

Professional Summary:

Hardworking, flexible, detailed and highly motivated individual seeking a position in IT Industry having recently graduated with a Associated degree in Information Technology.

Talent for trouble shooting network problems to ensure network security and ability to implement and maintain network hardware and software.

Proven ability to build and develop productive teams and streamline processes related to profitability and quality.

Thrive in fast-paced, multifaceted arena with challenges and continual growth.

Areas of Expertise:

Provides 2 Tier IT Support

Resolves Requests within Ticketing System

Installs & Troubleshoots windows based Operation Systems

Supports Remote VPN

Team Leadership & Training

High Customer Service Skills

Safety & Security Programs

Regulatory Compliance

Experience & Accomplishments

Custodian 2/2002 – Present

Charlotte Mecklenburg Schools, Charlotte, NC

Cleans classrooms, dorm rooms, lab rooms, and offices of assigned buildings on the school campus.

Selected Accomplishments:

Responsible for cleaning classrooms and offices on a daily bases

Buffed and shine floors using high speed buffers

Used side by side buffers to strip floors and then waxed floors

Vacuums, spot cleans, and/or shampoos rugs, carpets, and furniture using commercial-type vacuum cleaners and shampooing equipment.

shovel and remove snow and ice from designated areas such as sidewalks, entryways, and roofs as required.

Reports malfunction of bathroom fixtures, light fixtures, and/or damages to room and hall furnishings to supervisor.

Package Handler Specialist 11/2003 – 5/2005

Fed EX, Charlotte, NC

General warehouse operations, load and unload trucks, shipping and receiving, movement of material, package tracking, dock labor, and transportation / distribution.

Selected Accomplishments:

Sort packages for proper delivery by state.

Lifted up to75 pounds.

Worked and communicated in a noisy environment.

Automotive Technician 3/2005 – 6/2005

Wal-Mart, Charlotte, NC

Maintained vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.

Selected Accomplishments:

Performed regular vehicle and maintenance checks

Tire mounting and balancing

Performed oil Changes and Fluid Flushes

Kept equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.

Verified vehicle serviceability by conducting test drives; adjusting controls and systems.

Complied with state vehicle requirements by testing engine, safety, and combustion control standards.

Maintained vehicle appearance by cleaning, washing, and painting.

Educational Background

Sanford Brown College Online, Tampa, FL

Associates of Science Degree (Information Technology), 10/2015

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