Supervisor Customer Service
Resume:
Holly Yandle
Cottonwood, AZ 86326
Mobile: 928-***-****
Ext: Email: *****************@*****.***
Work Experience:
Angels on Duty, HQ in Prescott, AZ
Non-licensed companion care. AZ Fingerprints, CPR, and TB test.
Assist clients based upon their needs of transportation, companionship, light cleaning, cooking, mobility and in one instance sight impairment.
Department of Veterans Affairs 550 Foothill Blvd Salt Lake City, UT 84148 United States
08/2013 – 07/2014 Salary: 15.00 USD Per Hour Hours per week: 40 Legal Administrative Specialist Customer service for Veterans calling in for information pertaining to compensation, pension, and all other claim and payment related issues.
Learned Oracle/IRIS, CRM, AgentView, ETA, QTC Exam Track, Outlook, LyncSys, VBMS, Capri, FAS, and Google to find information from obscure requests from Veterans.
As of year-end review in February I had answered 3,373 calls.
Supervisor: John Lambert 801-***-****) Okay to contact this Supervisor: Yes
SkinCareRX.com
1055 S 700 W Salt Lake City, UT 84109 United States
08/2012 - 12/2012 Salary: 8.00 USD Per Hour Hours per week: 25 Marketing Analyst Intern:
Search Engine Optimization (SEO) by link building management, content management, and indexing and brand specific tactics. Corrected code for headline tags (h-tags), alt. text, in company created webpage. Tracking, measurement, and analysis of brands, links, bloggers and data analysis for Listrack for emails and Hoote Suite for Twitter. Maintained Twitter account, some Google+ and Statigram work on campaigns.
Supervisor: David Hollerbach 801-***-****) Okay to contact this Supervisor: Yes
Fire Suppression Services
3802 S 2300 E Salt Lake City, UT 84109 United States
06/2008 - 04/2010 Salary: 15.00 USD Per Hour Hours per week: 40 Payroll Administrator
Processed 941 payments via EFTPS (Electronic Federal Tax Payment System) and SIT (State Income Tax). Collected $30,000+ from accounts past due 36+ months.
Coordinated the Davis-Bacon wage reports for government contract jobs
Supervisor: Troy Pollock 801-***-****) Okay to contact this Supervisor: Yes
US Fish & Wildlife Service 1428 Highway 27 Bell City, LA 70630 United States
02/2005 - 01/2007 Salary: 12.00 USD Per Hour Hours per week: 32
Series: 0326 Pay Plan: GS Grade: 4
Office Automation Clerk (This is a federal job):
Received Star Award for creating Special Use Information System including MS Access database. Facilitated GIS integration of SUP program to create maps of special use sites on refuges.
Created and presented 15 minute – Power Point Presentation for elementary school class.
Supervisor: Glenn Harris 337-***-****) Okay to contact this Supervisor: Yes
Forever Resorts Chisos Mountains Lodge Basin Rural Station Big Bend National Park, TX 79834
09/2003 - 11/2004 Hours per week: 40 Human Resources
Processed paperwork for new employees and conducted orientation and safety briefing. Employee benefits coordinator, open-enrollment facilitator, and COBRA processing. Selected as Editor of the “Big Bend Forever” the employee newsletter. Appointed secretary of Steering Committee for ISO(International Standards Organization) 14001 certification. Researched and responded to Unemployment claims
Supervisor: Betty Jo Roundtree 432-***-****) Okay to contact this Supervisor: Yes
Education: University Of Utah Salt Lake City, UT United States Bachelor's Degree 08/2013 GPA: 3.6 out of a maximum 4
Credits Earned: 122 Semester hours Major: Marketing Relevant Coursework, Licenses and Certifications: -Statistics -Strategic Management -Budget building for marketing plans Indicates professional reference
References:
1.*Kelly Roemer
Salt Lake County Aging Services Volunteer Coordinator
*******@****.***
2.*Janet Sanchez
US AirForce
Logistics and Supply
************@*****.***
3.*Dennis Rhoades
Vetraplex
Supervisor
*********@*****.***
Contact this candidate