Customer Service Management
Resume:
KEVIN EDWARDS
*** ****** *****, *****, ** *****
Home: 330-***-**** - ***********@*****.***
PROFESSIONAL SUMMARY
Customer-oriented shift supervisor with 17 years experience in the manufacturing industry, focus on increased production with minimizing equipment downtime and costs; while maximizing overall plant efficiency. Meticulous work ethics with superb dependability.
SKILLS
Basic CPR
Blood borne pathogens
First aid trained
Manufacturing management
Lock out/tag out
Forklift certified
BLR online safety training
Microsoft word, excel, outlook
Kronos and ADP timekeeper
EDUCATION
No degree earned; 1992-1994: Police Science
Hocking Technical College - Nelsonville
EXPERIENCE
08/2007 to 05/2016Shift Supervisor
Progressive Foam Technologies – Beach City OH
Successfully managed production activities to enable timely shipments Investigated and implement ideas for quality improvement, increased productivity and cost reduction
Managed documentation of and training on production procedures Maintained and communicated daily productivity and shipment reports for all departments
Verified that all process control parameters were documented and followed Elevated product quality control reducing delivery costs Addressed all personnel issues promptly and professionally Fast paced production environment
Inventory transactions/adjustments/management
Customer service
Project, staffing, and team management skills
Daily inspection forms of machine start up
PIV inspections
Managed production processes and schedules
Prepared and maintained production reports and personnel records Product Development (PDI) new product testing for OEM's Back-up production manager
Process improvement
Superb time management skills
Strong leadership skills
03/1999 to 05/2007Shift Supervisor
Owens Corning Cultured Stone – Navarre OH
Successfully managed production activities so all orders were shipped on time. Assigned appropriate manufacturing supervisor, assembler and operator duties. Investigated and implement ideas for quality improvement, increased productivity and cost reduction.
Involved with hiring process of production workers Collaborated and coordinated with approximately 45 employees from maintenance, quality control, shipping, and receiving, and production Conducted interdepartmental crew meetings
Foster safe team building; focus in zero incidents REFERENCES
References
Richard Dean: 1677 Brightwood Rd SE New Philadelphia OH 44663 (330)- 339-5642
Robert Everett: 139 West 6th St. Dover, OH 44622 330-***-**** or
Scott Foreman: Beach City, OH 330-***-****
Contact this candidate