Customer Service Manager

Professional Profile

Qualifications

Relevant Experience

Experience

Kimberlie Dupree

***** * ******** ******

Tampa, FL 33617

Cell: 813-***-****

******@*******.***

Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision- making and time management abilities.

Schedule management

Problem resolution

Self-starter

Deadline-oriented

Employee training and

development

Microsoft Office

Spreadsheet development

Report analysis

Claims appeal procedures

Insurance processing

Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes. Investigated and analyzed client complaints to identify and resolve issues. Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

08/2015 Current

Tampa, FL

Intake Specialist

Health Plan Services / Wipro

Work with the Florida Blue Insurance Team. Receive payments for policies, processed said payments for deposit. Policies that were termed, were sent a letter with the unprocessed payment being returned. Handled all new health and dental applications.

07/2012 06/2015

Apollo Beach, FL

Customer Service Rep

ABC Supply Company

Worked at American Construction Metals, a division of ABC Supply. Handled all Storm panel orders for our sales offices through out Florida, Alabama and Georgia. Work in Microsoft Excel to produce spreadsheets for length of panels and type of panels. Sent sheets out to warehouse for production. Helped Transportation Manager with LTL shipments.

01/2007 07/2012

Tampa, FL

All Types, Accounting to Administrative

Personnel One

Contract positions from six to nine months each. Handled Administrative duties, Purchasing duties to dispatching and accounting duties. 04/1997 01/2007

Tampa, FL

Support Staff

C H Robinson Worldwide

Answered directly to Branch Manager. Did whatever was required at the time. Shipper payables, Carrier Payables, Inter company receivables, Transportation Claims, Software training for new employees. Handled excel spreadsheets and all databases. Called to make shipping and delivery appointments. This was a third party logistics company.

Education

Associate of Science: Florida Metropolitan University - Paralegal 1997 Tampa, FL, United States

Top 3% of class. 3.8 GPA, Coursework in Law and Political Science None: Stockport College of Technology - "o" level studies 1982 Stockport, England

Course work was for Geology and Biology "o" Levels High School Diploma: fundacion Colegio de Inglaterra - General 1977 Bogota, Colombia

Graduated Valedictorian and also studied and received "o" levels in English, History and Spanish.

Contact this candidate