Customer Service Representative

Tracy M. Fraser

***** ***** ******* ****** *** **2 • Tampa, FL 33624 • 813-***-**** • ********@*****.***

Enthusiastic professional eager to offer broad scope of administrative assistance, business support, team building, and client relations experience toward maximizing your success within a growth-oriented role.

Profile of Qualifications

Solutions-focused professional who offers a quick-learning nature to succeed in diverse business areas.

Integral team player who plans, prioritizes, and completes multiple tasks within fast-paced environments.

Top performer who makes decisions to reflect positively on business profitability and company well-being.

Excellent communicator who seamlessly interfaces among senior-level teams, business peers, and clientele.

Key Areas of Expertise

Customer Service Correspondence Drafting Calendar Management Payroll Management

Administrative Support Filing / Data Recordkeeping Supplies / Inventory Control Process Improvement

Team Building / Training Accounts Payable / Receivable Policy / Procedure Development Patient / Client Relations

Professional Synopsis

Marketing Assistant/ Customer Service, Essentia Water Feb 2015 – April 2016

Perform general office duties and provide administrative support to the Office Manager and Marketing Department including correspondence drafting, reviewing and responding to requests for sponsorship and donation, and assisting with various marketing projects.

Sole customer service representative, responsible for providing conflict resolution, addressing customer concerns and questions regarding product, pending orders and benefits of Essentia Water. Maintain healthy working relationships with vendors and address concerns regarding large scale national orders for field sales and marketing teams.

Assist with project planning and provide support for several field marketing teams, including fulfilling requests for sales materials/ wearables and fleet management.

Supervisor of Care Coordination, Network Synergy Group 2013 – Oct 2014

Effective January, 2013 I took over leadership of a new division of Care Coordinators.

In addition to the aforementioned duties, I have drafted and implemented new procedures for various expansion states, including but not limited to; California, Texas, Utah and Ohio.

Recruited and developed a team of ten new Care Coordinators, creating in them strong foundations in customer service, medical terminology knowledge and forward thinking in order to exceed the expectations of our clients.

Supervisor of Referral Intake/Patient Intake, Network Synergy Group Sept 2008 –2014

Apply strong leadership talents toward directing a top-performing on- / off-site eleven-member staff in delivering high-quality customer service, including recruiting, training, and coaching results-focused associates; developing and implementing forward-thinking policies and procedures; streamlining processes; and maintaining core reports.

Demonstrate knowledge of insurance terminology and workers’ compensation laws, as well as medical terminology.

Clerical Assistant, Tampa General Hospital 2008

Ensured seamless healthcare processes by scheduling patients within a NIC Echo / EKG lab, including responding to requests for results from Bay Area doctors, nurses, and / or primary care offices, as well as handling general filing.

Education & Technical Summary

Bachelor of Arts in Communications

(Public & Cultural Communications Emphasis, Business Minor, 3.5 GPA) University of South Florida

Associate of Arts in Liberal Arts

(Communications, Journalism & Rhetoric Emphasis) University of South Florida

Microsoft Office • Windows OS • Macintosh OS • Citrix • PowerBuilder Reports • Payroll / Appointment Tracking Software

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