Customer Service Manager

Matthew Buck

*** – A South Topsail Drive

Surf City, NC 28445

Email: ******@*****.*** Cellular 623-***-****

Objective: To secure a position which will utilize my expert customer service skills and allow for career and professional growth.

Areas of Expertise

Strong multi-tasking, organization skills

Professional business etiquette and mannerism

Ability to work with diverse clients and customers Excellent verbal, interpersonal and written skills Great eye for detail and deliver superior performance High volume, high paced detailed productivity

Professional Experience

Lowes Foods Surf City, NC May 2015 to Present

Assistant Grocery Manager

Knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions

Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge

Provide incredible customer service, greeting customers and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests. Bag guest groceries efficiently and accordingly to proper bagging techniques. Perform price checks

Maintain safety and maintain stores appearance including handling routine store cleanliness issues and responding to cleanup calls. National Agents Alliance Wilmington, NC July 2014 to Present Healthcare Solutions Team – Buckeye, AZ February 2014 to July 2014 Health and Life Insurance Agent

Proficient in demonstrating Health and Life Insurance products and services, review price list and service literature to customers, with focus on company sales and performance

Generate new business in an outside sales environment by in person and telephone interactions and interviews.

Provide excellent customer service, professionalism and business etiquette Sprouts Farmer Markets – Peoria, AZ April 2009 to July 2014 Third Shift Manager

Properly handle, prepare, transport and store products; ensuring food and human safety practices are strictly adhered to

Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge

Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions

Responsible for managing department inventory, in-stock position, pricing integrity, merchandising, labor, and other operational processes to company standards. Massage Eaze – Avondale, AZ October 2008 to January 2009 Massage Envy – Glendale, AZ October 2004 to January 2009 Licensed Massage Therapist

Trained and skilled in massage therapy for medicinal benefits. Skilled in the manipulation of the soft-tissue and muscles of the body. Treat relax overworked and tired muscles; and support overall good health.

Albertson’s Grocery – Scottsdale, AZ November 1991 to January 2005 Grocery Manager,

Other titles include: Assistant Manager, Receiving Clerk, Freight Crew Manager, and Frozen Clerk

Responsible for managing department inventory, in-stock position, pricing integrity, merchandising, labor, and other operational processes to company standards. Follow Company sales and production planning standards and ensure that the department achieves the standards of performance as outlined in the work plan.

Plan, order, and process grocery products according to work plan and standards to maximize sales and gross profit.

Ensure all new department associates receive proper training and supervision and will ensure correct ordering, receiving, unloading, storage, and rotation of merchandise and building of displays.

Education and Training

Massage License – Graduate (2004)

References upon Request

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