Manager Responsible
Resume:
Damon Clark
Temple Hills MD, 20748
H: 301-***-****
C: 301-***-****
E-Mail: *************@*****.***
PROFESSIONAL EXPERIENCE
Networks - LAN/WAN, 10-Base T, Pier-to-Pier, 4/16 Token Ring, Twisted Pair Ethernet, TCP/IP, RAS
Hardware -Compaq Proliant 800/1600 servers, System Pro 386 & 486, HP Net Servers, Banyan CNS, IBM PS/2, Compaq Deskpro, Dell Optiplex, Power edge series servers, IBM workstations, Compaq Armada, Dell Latitude, IBM ThinkPad portables., Gateway desktops All-in –one, Dell secure mobile workstation laptops, E4300, E6500, 6320, 6330,7440 and Windows Dell tablets.
Operating Systems – Windows 9x/2000/XP Professional/Windows 7, Windows 8, Windows 10, Citrix Windows Terminal Server, Blackberry Manger, BES 12.
Security Software (Alarms & security Cameras) VEREX Monitor ISM Director, Net Vision
Backup Software - ArcServe, Legato, Backup Exec
Helpdesk Software - Vantive, Support Magic, H.E.A.T, Remedy, Magic Service Desk, HP Openveiw Service Center, Service Now, JIRA
Security Clearance – N/A
EDUCATION/CERTIFICATIONS
MCDST - 05/10 – Windows XP
ITIL v3 Foundation -11/10
CAREER EXPERIENCE
CACI Corporation (IT Contractor for Executive Office of the President) 02/16-Present
Technical Support Technician 3
Used the following platforms and programs:, Windows 7, Windows 8, BES 12, MS Office 2003.,2007, 2010. 2013,
Office 365, Good Messaging.
Responsible for immediate desktop support, for White House Executive Personnel in the West Wing and East Wing.
Responsible for BES 12 server administration, wireless blackberry activation setup, and blackberry desktop manager configuration, for White House Executive Personnel in the West Wing and East Wing.
Responsible for desktop maintenance, hardware/software support, for White House Executive Personnel in the West Wing and East Wing.
Responsible for IP configuration and assignment, within the LAN for network printers, for White House Executive Personnel in the West Wing and East Wing.
Responsible for creating network printer queues, for White House Executive Personnel in the West Wing and East Wing.
L-3 Communications (contractor for Executive Office of the President) 09/08-02/16
Senior IT Specialist
Used the following platforms and programs: Windows XP Professional, Windows 7, Windows 8, Blackberry Manager 5.0, MS Office 2003.,2007, 2010 and 2013
Responsible for immediate desktop support, for White House Executive Personnel in the West Wing and East Wing.
Responsible for blackberry manager administration, wireless blackberry activation setup, and blackberry desktop manager configuration, for White House Executive Personnel in the West Wing and East Wing.
Responsible for desktop maintenance, hardware/software support, for White House Executive Personnel in the West Wing and East Wing.
Responsible for IP configuration and assignment, within the LAN for network printers, for White House Executive Personnel in the West Wing and East Wing.
Responsible for creating network printer queues, for White House Executive Personnel in the West Wing and East Wing.
Unisys (contractor for Executive Office of the President) 11/06-09/08
Desktop Support Technician
Used the following platforms and programs: Windows XP Professional, Blackberry Manager 4.1, MS Office 2003.,2007, and 2010.
Responsible for immediate user support.
Responsible for blackberry manager administration, wireless blackberry activation setup, and blackberry desktop manager configuration.
Responsible for desktop maintenance, hardware/software support
Responsible for IP configuration and assignment, within the LAN for network printers.
Responsible for creating network printer queues
First Information Technology Services 05/05-11/06
System Administrator
Used the following platforms and programs: Windows XP Professional, Windows Server 2000, 2003, Linux Suse, Fedora, Exchange 2003, MS Office 2003.
Responsible for end user support.
Responsible for network maintenance and administration on daily basis.
Responsible for server, pc configuration and administration.
Responsible for IP configuration and assignment, within the LAN.
Responsible for implementing backup strategy plan for entire network
US Patent and Trademark Office (Contractor) 03/05-09/05
XP Migration Technician
Used the following platforms and programs: Windows XP Professional, Windows 2000, Windows NT, Exchange, MS Outlook, MS Project, RAS, Enterprise Altirius Migration software.
Responsible for migrating 10,0000 Windows NT desktop computers to Windows XP Professional, and Microsoft 2000 office package.
Responsible for configuring each user’s mailbox for Microsoft Exchange.
Implemented third party applications in which configuration adjustments were applied in order to be compatible with Windows XP
Administered and maintained, end user support.
F.E.M.A
Information Control Assistant 11/04-02/05
Used the following platforms, Windows 2000
Responsible for database record tracking, document imaging, manual filing, and records management
Responsible for accurate and timely placement of all records and files for each disaster.
Responsible for reviewing scanned correspondence and make appropriate referrals within NEMIS for disaster assistance.
Responsible for assistance in responding to requests for records and documents from NPSC employees and/or other Federal and State disaster assistance programs.
Human Services Specialist 09/04-11/04
Used the following platforms Windows 2000
Conduct scripted telephone interviews with applicants according to established procedures and enters information into a complex database in order to register for disaster assistance.
Determines applicants needs according to established procedures, and provides standardized referrals to appropriate disaster programs, community resources, and .orother Federal, State and local agencies
Provides basic information and explanations of Disaster Housing, Individual and family grant, and other programs to applicants
Records appropriate and necessary applicant detailed responses into the computerized National Emaegency Management Information system (NEMIS) database
Determines the status of applicants for assistance by researching case information in NEMIS
Updates applicant contact information as needed
J.A.C Hi-Tech Security (Oxon Hill MD) 04/03-09/04
Camera, Alarm, Software Installation Technician
Independent Contractor
Used the following platforms Windows 2000, Windows XP, Windows Server 2003
Responsible for installing Verex Monitoring ISM Director Software, server /client
Installation of camera equipment
Responsible for installation of Net vision camera software
Responsible for assembling and wiring sensor equipment
Responsible for LCD Keypad installation, configuration and training
Responsible for QA of all wired devices
Responsible for Point configuration software and hardware
United Water- (Atlanta GA) 07/01-02/03
Network Administrator
Used the following platforms and programs: Windows 2000, Windows NT, Exchange 5.5, MS Outlook, MS Project, Arcserve IT RAS, SMS, HP Openview, Symantec Ghost. & PC
Responsible for configuring user’s for remote access for windows based applications using windows terminal server.
Responsible for managing the Domain
Responsible for maintaining disaster recovery
Responsible for user and desktop support
Responsible for managing all server builds, desktop images, deleting and creating user and mailbox accounts (Exchange 5.5)
Responsible for administering RAS accounts, managing databases (Maximo, Cstar), citrix servers
Responsible for latest dat files for Virus scanning for all severs and workstations
Responsible for testing of software for windows 2000 Professional
Responsible for resolving trouble tickets, Tier 1, 2, & 3
Responsible for WAN configuration, for all sites
Responsible for administering telephone system
British Petroleum - BP (Atlanta, GA) 08/00 -07//01
Contracted NT Admin/Migration Specialist/Support Team Lead
Used the following platforms and programs:Windows 2000, Windows NT, Exchange, MS Outlook, MS Project, RAS, Enterprise Administrator, Vantive, SMS, & Symantec Ghost
Responsible for migrating 400+ Windows 95 desktop computers to Windows 2000 Professional, which includes Outlook 2000 and the Microsoft 2000 office package
Responsible for configuring each user’s mailbox for Microsoft Exchange
Administered and reconfigured databases through SQL server, reinstalled SAP application. Setup and configured JD Edwards’s software Installed and configured Citrix software to access mainframe databases. Provided FileNet support, for product distribution control and access to information objects, while working seamlessly with these products: Web Services, IDM Desktop, Capture Professional
Implemented third party applications in which configuration adjustments were applied in order to be compatible with Windows 2000
Administered and maintained, end user support
Supervised 2 network administrators, for Bubble support, with Windows 2000 Professional desktops
Department of Defense (Washington, DC) 10/99 - 07/00
Contracted Network Engineer
Used the following platforms and programs: Windows NT 4.0, Banyan Vines 8.5, Exchange, Symantec Ghost
Migrated Banyan Vines 8.5 network to Microsoft Windows NT 4.0
Build and setup servers, using EISA Configuration, to utilize RAID
Configured SCSI devices., Hard drives, floppy, zip drives, cards, and cd-roms
Configured and monitored checkpoint firewalls
Set up network alerts and submitted activity reports
Build, setup, maintain, and administer Oracle and SQL server databases
Maintained, & administered UNIX servers
Maintained all backup procedures, configuring and administering Legato servers & disaster recovery
Setup and managed all network servers and services.
Supported ticket database using support magic software
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