Customer Service Manager
Resume:
Shawn Rios
Fontana, CA *****
acwae0@r.postjobfree.com
Career Summary: To achieve & grow a company to thrive in profit and loss, safety as well as management with success in a winning and productive team with positive customer service to the benefit of the company.
Skills: Excellent communication skills and ability to analyze problems and formulate solutions for P&L as well as safety. Computer literacy, with knowledge of AS400, Cheetah, Microsoft Outlook, Word, and Excel. Experienced in Air and Ocean delivery and pickups. 3 PL Logistics handling on sites.
1.Professional Experience: CPC Logistics 2014-3/16
Assistant Operations Manager
Oversee Toyota as well as Walgreen accounts, I was in charge of 4 States Utah, Nevada,
Arizona & California with over 200 drivers from both accounts, over 600 stores & dealership keeping all of my customers as well as drivers satisfied with the service provided, overseen all payroll & on time reports to keep my drivers as well as my company well informed and direct, handle all issues with customers any accidents ECT…, in charge of all P&L keeping my numbers at a minimum, Conducted meetings on a weekly as well as a quarterly basis for our safety programs and keeping our drivers safe as well as limiting amount of injuries,interviews with new hire’s as well as any discipline or removing of employee’s, vacation schedules any time off request so that all employee’s were treated equal..
2.Tony’s Express 2011 – 2014
Dispatch Supervisor
Communicate and follow up with customers to provide accurate information and ensure efficient customer service, handling all of day to day dispatches for drivers to keep our customers satisfied with our on time deliveries, responsible for keeping records, monitoring driver daily logs for errors or violations as well as monitoring of both drivers in relation to their remaining hours of service and equipment as to their availability.
3.Vitran Express, Inc 2008- 2011
Operations Manager
Overseeing our dispatching of 43 drivers to keep our on time deliveries at 98% daily, Maintain a schedule to perform all job duties for all employee’s Communicate and follow up with customers to provide Accurate information and ensure efficient customer service. Handle all large customer accounts to ensure needs and accuracy is being met on a daily basis. Daily handling of air and ocean pickups and deliveries. As well as all 3PL customers satisfied.
4.Conway Freight 2007- 2007
Warehouse Manager
Overseeing dispatch drivers, inbound and outbound. Manage office personnel to ensure efficient communication between office personnel and warehouse personnel, as well as customer service.
5.USF Best way 2005- 2007
Dispatch Manager
In charge of all hiring of office staff and drivers. Responsible for all office staff, as well as 47 drivers. Outside sales, handle all 3pl customers with any issues, air cargo shipment as well as sea cargo.
6.GI Trucking 2002- 2005
Warehouse Supervisor
Increased production from $1 million to $1.5 million pounds a day. Doubled loads per city for on time delivery. Suggested new layouts that increased load average by 23%. All 3PL issues to ensure on time delivery as well as pickups.
7.Ware Disposal 2000- 2002
Dispatch Manager Increased sales from $25 thousand to $45 thousand. Managed 50 drivers representing in 15 different cities. Implemented training course for new recruits speeding profitability, ensuring all safety requirements for OSHA as well as CHP safety road requirements
8.Custom Freight Systems 1998- 2000
Dispatch/Operations Manager
Created division revenues for each owner operator and company associate. Expanded deliveries to include mass-market accounts as well as the pickups and deliveries from 50 to 100 daily.
9.Shawn Rios I was a driver for 10yrs class A
10.Education: Los Angeles Community College, Los Angeles, CA 1988 1990
Degree: A.A. Communications/Mission and Evangelism
Certified one on one Counselor
11.Interests: Sports, running, swimming, hiking computers.
Contact this candidate