Administrative Support / Customer Service

Sheila Taylor

***** ****** ***** ***** *****, CA 91709 909-***-**** **********.*@*****.***

Objective

I am an administrative professional seeking to bring my university expertise to another organization, in an effort to further provide excellent customer service to California State University, San Bernardino.

Experience

11/2004-7/2016

Administrative Support Coordinator I California State Polytechnic University, Pomona

Worked in a unit of 40+ people to maintain accurate student records – including withdrawals, graduation, and transfer student records.

Accepted, organized, and processed a variety of paperwork types from students, staff, and faculty. .

Maintained strict adherence to University, state, and federal privacy guidelines as it pertained to student records and personal information.

Worked on an individual basis with students, providing excellent customer service to students needing guidance with University policy.

Heavy use of multi-line phones, copiers/scanners/fax machines, 10-key typing, and other various office equipment.

Awards and Acknowledgments

Pride Ally – Awarded to faculty and staff who undergo diversity training with the campus' LGBTQ+ organization.

Disability Ally – Awarded to faculty and staff who undergo training with the campus' Disability Resource Center to better work with the campus' disabled community.

Transfer Champion – Awarded to faculty and staff who make it their mission to reach out to the transfer students on campus and make their transition into the University a smooth one.

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